Customer Service Sales
Resume:
Philip J. Kish
*** ****** ***** *****, *******, NY 14228
Home: 716-***-****
Cell: 716-***-****
E-Mail: *****@**********.***
SUMMARY
Experience includes Retail Merchandising and Management Services, Sales,
Supervision, Business Development, Operations and Marketing Coordination.
Strong Leadership, Communication, and Organizational skills. Proficient
computer skills; Microsoft Word, Excel, Outlook. Recruiting, Interviewing,
Hiring, and Training experience.
Ability to work independently or as a team member. Total dedication to the
job. The facility to deal with and relate to all levels of associates and
management.
EXPERIENCE AND ACCOMPLISHMENTS
REPS, A Handleman Company 07/08 - 10/09
Murfreesboro, TN
ZONE LEADER
. Responsible for coordinating and directing merchandising activities of
part-time retail specialists servicing major retailers.
. Manage labor capacity, recruit, interview, hire, train, provide for
staff development, address complaints, and resolve problems.
. Key contact between Store Management, Corporate HQ, and Retail
Specialists. Conduct on-going product knowledge training with store
associates and retail specialists. Perform hands-on merchandising
activities.
BDS MARKETING - Irvine, CA 12/07 -
07/08
CROSSMARK RETAIL SERVICES- Dallas, TX
RETAIL MERCHANDISING SPECIALIST
. Perform merchandising services in major retailers such as Walmart,
Target, Office Max, Office Depot, Macy's, BonTon, BJ's Wholesale,
Circuit City and others.
. Activities include stock replenishment, planogram maintenance,
building displays, placement and maintenance of POS material; product
refreshes and resets improvement of shelf presence, pricing and
product audits, promotional initiatives.
. Products include Electronics, Grocery, HBA, Pet products, Infant and
children's items, Men's and Women's Clothing, Automotive, Hardware,
Plumbing, Office Supplies and others.
Philip J. Kish Page 2
SOMERSET SALES, INC. / SSI MERCHANDISING 08/00 -
08/07
Parsippany, NJ
DISTRICT MANAGER
. Responsible for execution of Merchandising Services in major Home
Improvement stores and other national retailers.
. Directed a staff of Retail Merchandisers to ensure merchandising and
marketing services were performed to prescribed standards via daily
monitoring of service rep activities and personal interaction with
reps and store management.
. Primary source for training and accountability at store level. Conduit
between Corporate, Store Management, and Service Merchandisers.
. Recruited, Hired, and Trained Service Representatives. Conducted
regular training sessions to introduce new products and services as
well as reinforcement of on-going programs. Performed regularly
scheduled job performance appraisals for service representatives.
RETAIL DISTRIBUTION SERVICES, INC.
Williamsville, NY
DIRECTOR OF OPERATIONS/SALES
. Responsible for daily operations of a retail
merchandising/distribution company, including business management,
customer service, personnel functions, accounting, sales and new
business development, warehouse management., recruiting, hiring,
training.
. Coordinated merchandising and display activity for local and national
retailers.
. Provided training of associates for RTA furniture assembly services
and basic customer service for national office supply retailers.
. Determined and assigned daily delivery driver routes and ensured
proper delivery of product.
CHARM GRAPHICS/METRO NEWS
Cheektowaga, NY
ACCOUNT EXECUTIVE/CUSTOMER SERVICE MANAGER
. Dual Responsibilities of Sales and Customer Service
. Key Account Coordinator
. Developed new Customer Service and Order entry programs
. Increased account base with value-added marketing support programs
ADDITIONAL EMPLOYMENT HISTORY
Account Executive/Sales Supervisor
GTE Marketing Services
West Seneca, NY
EDUCATION AND PROFESSIONAL DEVELOPMENT
. State University of NY @ Buffalo Business
. American Management Association & Management Development thru
Corporate Training Programs Continuing Education
Contact this candidate