Training Manager
Resume:
Isabella M. Kirchner
Austin, TX
*****.********@*******.***
WORK EXPERIENCE
CommunityCare, Austin, Texas
Community Care is a federally qualified health center with approximately
500 employees.
Clinical Applications Training Specialist
July 2009-present
. Train providers, nurses, and other clinical support staff on NextGen
Electronic Medical Record (EMR) system
. Design and author original curriculum for classes based on principles
of adult education
. Train managers on various topics for Organizational Development
. Help create Organizational Development program for managers and
employees
. Train staff on how to teach adults and create curriculum
. Provide on-site and telephone EMR support for clinical staff
. Maintain class schedules
. Serve on Steering Committee to identify training needs and help
development staff
. Create and run EMR Super User program
Texas Health and Human Services Commission, Austin, Texas
Training Specialist IV, Training and Organizational Development Unit
April 2009-July 2009
. Designed and authored original curriculum for Health and Human
Services Enterprise training programs based on principles of adult
education
. Trained management staff from across the state on various topics
. Researched, developed, reviewed and evaluated training programs and
materials and recommend modifications as appropriate
. Created and ran a Train the Trainer program for staff from around the
state
Epic Systems, Madison, WI
Epic Systems is a premier healthcare information systems vendor with 3,500
employees.
Training Team Manager, Customer and Employee Education July
2007-Dec 2008
. Contributed to the long term vision and direction of the Training Team
. Managed four team members
. Mentored other managers on growing their team members
. Developed long term projects focused on improving manager's leadership
skills
. Facilitated and led large group meetings, team meetings, and one-on-
one meetings
. Assisted sales team by demonstrating software and presenting on
training program for potential customers on site and at large national
conferences
. Organized team-building and vision retreat for the entire training
team
. Evaluated other Epic trainers and customer trainers to help improve
training skills
. Set team calendar and scheduled classes
. Performed same functions as previous role
Isabella Kirchner, continued
Software Trainer, Customer and Employee Education July
2005-Dec 2008
. Certified in the following Epic products: Cadence Scheduling, Resolute
Hospital Billing, Resolute Professional Billing, Resolute Home Health
Billing, Prelude (Registration) and ADT (Admission, Discharge,
Transfer), Integrated Referrals
. Designed and authored original curriculum for various software
applications at Epic, all based on principles of adult education
. Performed in-classroom training on a weekly or bi-weekly basis for
customers and Epic employees
. Created, developed, and maintained computer based learning material
using Adobe Captivate
. Reviewed curriculum written by other Epic trainers and customer
trainers
. Served as consulting trainer to Epic customers to help them plan and
develop their end user training programs
. Conducted interviews of potential trainers for Human Resources
. Organized national training conference for over 300 customers, which
included soliciting presentations, sending out correspondence, and
setting the agenda
. Mentored new employees
EDUCATION Instituto Miguel de Cervantes Guanajuato, Mexico
8-week Spanish immersion program Winter 2009
University of Michigan Ann Arbor, MI
M.A. in Anthropology Fall 2004
Overall GPA: 3.8/4.0
University of Tulsa Tulsa, OK
B.A. in Anthropology, summa cum laude Spring 2001
Overall GPA: 4.0/4.0
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