Customer Service Manager

Marilyn Byrne

*** ******* ******, *********, **. 06614, Home # 203-***-****, Cell#203-218-

**** *****:*******@***.***

Website: http://www.linkedin.com/in/marilynbyrne

Objective Obtain employment in collections management and customer

service divisions

Experience Collections Manager - Salary $44,000

April 2008 - February 2010, Bail Busters Inc., Bridgeport,

CT.

Coordinate and establish guidelines for collections

division.

Contact delinquent and current accounts via telephone,

mail, and internet.

Establish payment programs with delinquent accounts.

Oversee A/R billing on delinquent accounts.

Review credit reports on delinquent accounts, perform skip

trace & property searches.

Prepare,and file small claims writs, property liens,

financial/wage executions, military affidavits, etc.

Represent company at small claims court hearings.

Prepare weekly and monthly collections reports.

Collections Manager - Salary $42,000

March 2005 - April 2008, Hoffman Fuel, Trumbull, CT.

Recovered funds on delinquent commercial & residential

accounts.

Contacted delinquent accounts via telephone, mail, and

internet.

Established payment programs with delinquent accounts.

Reviewed credit reports on delinquent accounts, performed

skip trace & property searches.

Prepared and filed legal court documents: writs,

financial/wage executions, property liens, military

affidavits, etc.

Represented company at small claims court hearings.

Maintained files on delinquent accounts.

Prepared monthly collections reports.

Assist customer service division.

Route Scheduler - Salary $25,000

September 2002 - December 2004, Orkin Pest Control,

Stratford, CT.

Coordinated route schedules for service technicians for

commercial & residential accounts.

Prepared daily schedules for technicians and reviewed

service tickets for day.

Assisted customer service & sales division.

Collections calls & invoices to delinquent accounts.

Admissions Marketing - Salary $25,000

April 2001 - September 2002, Monroe College, New Rochelle,

NY

Assisted with admissions marketing plan with events for

year.

Assisted with coordinating events for admissions

department.

Contacted potential students via telephone & internet and

scheduled appointments to meet with admissions counselors.

Database entry for International admissions department.

Front Reception/Information desk assistant.

Education Pelham Memorial High School, Pelham, NY - High School Diploma

CT. Notary Public Certification -- Expires 12/31/2011

References References are available on request

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