Customer Service Manager

*** ***** ***

Strasburg, PA *****

717-***-**** (Home)

717-***-**** (Mobile)

*************@*****.***

Lesa Stambaugh

Experience Office / Human Resource / Financial Management

As 11 year Small Business Owner I handled all aspects of

business, including customer service, sales, purchasing,

marketing, Bookkeeping/invoicing, budgeting, scheduling,

inventory control, database management.

Recruited, supervised, trained and motivated staff for

enhanced employee satisfaction, safety and security.

Managed 2000 mortgage accounts totaling US $450 million,

counseling delinquent customers for increased mortgage

retention.

Coordinated data and analysis, and then production of

reports that resulted in highest in history recovery of

mortgage delinquency for employer.

Proficient user of Microsoft Office Suite: Excel, Outlook,

Word, and experienced personal assistant.

Special Events / Promotions / Merchandising

Coordinated special events and promotions, including dinners

for up to 500 VIPS, raffles and unique day trips for

out-of-town guests.

Traveled extensively while liaising with car enthusiasts,

demonstrating expertise about the latest advancements to

generate sales for local dealerships and advertising revenue

for Hot Rod Magazine and General Motors.

Oversaw merchandising, including ordering inventory,

logistics, customer service, management and display

maintenance.

New Business Development

Managed new business development, highlighted by the highest

rental returns on record for the Calder Park Motor Sport

Complex, Australia. Initiated one-on-one review process with

top customers to ensure customer satisfaction and meet or

exceed quality standards; retained 100% of the customers

Provided assistance to businesses and families with

community information re-locating to the area, and managed

North Carolina Chamber records and events.

Employment Office Manager/Personal Assistant

History Cardinal Clinic, LLC, Pinehurst NC (Oct 2007 - Oct 2008)

Information Services Specialist

Moore County Chamber of Commerce, Pinehurst NC (2007)

Venue Hire Manager

Calder Park Motorsport Complex, Melb. AUSTRALIA (2004-2007)

Personal Assistant to CEO

Your Vehicle Broker, Melb. AUSTRALIA (2003-2004)

Pontiac/GMC Product Specialist

TMG Sports Marketing, Detroit MI (2001-2002)

1 year Contract

Mortgage Credit Counselor

York Federal Savings/Loan, York PA (1998-2001)

Marketing Promotional/Product Specialist

Hot Rod Magazine, Pomona CA (1997-1998)

1 year Contract

Owner/Operator - Wholesale Reconditioning

Auto Odyssey II, York PA (1986-1997)

Consolidated School of Business, York PA

Associated Business Degree

Education

Central High School, York PA

Completed Year 12- Diploma

References Available on request

Contact this candidate