Customer Service Manager

Melody Sawyers

*** *. **** ***. * Bentonville, AR 72712

Phone: 479-***-**** ~ Email: **************@*****.***

ED UCAT ION

Currently Attending – Bachelor’s Degree in Criminal Justice Administration –

U niversity of Phoenix – Rogers, AR

2008 – Wal-Mart Tax Training Basics of Federal Taxation (Ernst & Young – Income

Tax Training)

2008 – Wal-Mart Tax Training Basics of State Taxation (Ernst & Young – Income

Tax Training)

2008 – Wal-Mart Tax Training FAS 109 (Ernst & Young – Income Tax Training)

2005 – High School Diploma Rogers H igh School – Rogers, AR

QUAL I F ICAT IONS

Exceedingly organized, works well under pressure, and handles multiple tasks and

p rojects

H ighly motivated; works well both independently and as part of a team

EXPER I ENCE

L icensing Compli ance Coordinator, Wal-Ma r t Stores, I nc., Bentonville, AR

• Research, Apply, and renew licenses for Wal-Mar t Stores, Sam’s Clubs, and

D istribution Centers

• Complete and mail out applications, licenses, and fees to correct destination

• Ensure Wal-Mar t Stores, Sam’s Clubs, and Distribution Centers are in compliance

w ith guidelines of each individual agency and law

• Follow up with agencies to know the status of all applications and licenses

• Assist with various audits for team such as Alcohol, Pressure Vessel, Elevators, etc

• Clerical duties (i.e.: mass mailing, filing, answering phones, etc.)

Melody Sawyers

601 S. Main Apt. B Bentonville, AR 72712

Phone: 479-***-**** ~ Email: **************@*****.***

Domestic I ncome Tax, Credits & I ncentives, Wal-Ma r t Stores, I nc.,

B entonville, AR

• Communicated with tax assessors to verify proper tax information.

• Assisted with tying numbers for income tax credits in the credit back to the

f ixed asset schedule.

• Clerical duties (i.e.: mass mailing, filing, answering phones, etc.)

• Retrieved tax bills, tax receipts, and other financial documentation.

• Provided general support to Sr. Director, Sr., Tax Manager, & Tax Manager.

• Retrieved and copied historical income tax returns.

• Provided FACT instructions and Document Direct instructions for I-Doc.

D ata Analyst, Wal-Ma r t Stores, I nc., Bentonville, AR

• Generated, formatted, and distribution reports for Regional & WPM

D istribution Centers on a daily, weekly, and monthly base.

• Ensured sure that all Distribution Centers have keyed in their reports to

DCWEB to ensure that my reports completed, accurate, and sent by the

deadline.

• Correction of Errors for Distribution Centers.

Vendor M aster/Master D ata Support, Wal-Ma r t Stores, I nc., Bentonville, AR

• Data processing and record management.

• Communicated with vendors/suppliers to update w-9 information.

Melody Sawyers

601 S. Main Apt. B Bentonville, AR 72712

Phone: 479-***-**** ~ Email: **************@*****.***

• Verified that all information with vendors/suppliers meets IRS and Wal-Mart

s tandards regarding accuracy.

• Updated/entered data into HOST and Retail Link (OSA).

• Clerical duties (i.e.: mass mailing, filing, answering phones, etc.).

Security Officer-Sergeant-Lieutenant, Securitas (Tyson Security), Lowell,

AR

• Supervised all security employees at location.

• Ensured safety for all Tyson and Securitas employees and anti-theft control.

• Created schedules for security officers at my location.

• Prevented theft, loss, or mistakes made with t rucks delivering and

u nloading/loading t rucks.

Customer Service/Sales Associate, Wal-Ma r t Stores, I nc., Bentonville, AR

• Provided excellent customer service

• Numerous job t i tles including:

• Cashier

• Sales Associate (Soft L ines & Health & Beauty Aids)

• Stocker

• Modular Set-up

• Zone Aisles

• Changed Prices (Rollback, clearance, etc…)

• Phone Operator

COMPUTER SKILLS

Melody Sawyers

601 S. Main Apt. B Bentonville, AR 72712

Phone: 479-***-**** ~ Email: **************@*****.***

Retail L ink, Access, HOST, Outlook, Word, Excel, Adobe Acrobat Professional,

I n ternet, Property Tax System (PTS), L icense Manager, Document Direct,

E *Property Tax, Tax L ibrary, AP Invoice

E xcellent References Available Upon Request

REFERENCES

• Violet Toston, Temp Recruiter, Wal-mart Stores, Inc., Bentonville, AR (479)

204-3122

• Lori Cottrell, Licensing Director, Wal-Mart Stores, Inc., Bentonville, AR (479)

204-2026

• Tim Farrar, Licensing Manager, Wal-Mart Stores, Inc., Bentonville, AR (479)

204-8820

• Amy Thrasher, Licensing Manager, Wal-Mart Stores, Inc., Bentonville, AR

479-***-****

• Pauline Lasister, Specialist, Wal-Mart Stores, Inc., Bentonville, AR (479) 204-

2280

• Joe Reneau, Securitas Field Manager, Securi tas, Lowell, AR 479-***-****

Melody Sawyers

601 S. Main Apt. B Bentonville, AR 72712

Phone: 479-***-**** ~ Email: **************@*****.***

Contact this candidate