Customer Service Manager
Resume:
Bonita L. Smith
Dayton, Ohio 45426
*********@*******.***
Skills Profile
. Highly motivated professional with supervising
experience working with diverse population in
transition.
. Microsoft Office, Microsoft Word, Access, Microsoft
Outlook, Peachtree, PowerPoint, Excel, Lotus, Photoshop,
QuickBooks and Acrobat, EDI software,
. COBOL and FORTRAN
. Windows 95,98, and 2000
. Experienced in communicating effectively with vendors,
customer service, and conflict management.
. Dedicated manager with a strong work ethic and the
ability to build lasting client relationships.
. Successful in problem solving, counseling, persuading,
assessing abilities, and teaching.
. Effective in operations management, sales, budget
development, staffing, and creating a positive and
productive work environment
. Able to motivate employees to perform to their maximum
potential.
EXPERIENCE Select Media (Merchandiser)
February 2009- Nov.2009
. Handle all manufacturing delivery of magazines
Handle all installations of custom
merchandising displays such as checkout, Promotional,
Spinner, and Mainline
RETAIL SERVICE MERCHANDISE (RSI)
January 2008-Present
. Work with numerous clients in Drug, Grocery Clients
completing Resets, Securing distributions and
Selling Seasons/Promotional Items
FGX (Merchandiser)
February 2009-March2010
. provide client services including assembly/stocking
of fixtures, signage installation, performing Plan-O-
Gram resets, and other related duties for Walgreens,
CVS, and Rite-Aids and Meijers
. providing clients merchandising duties in Drug
store chains and other clients
.
SPAR GROUP
January 2009-Present
Perform Resets and general Merchandising for different Clients involving
DVD's
. Resets consist of reading plan-o-grams and pulling
products off the shelf and re shelving.
. Work could include both individual and team assignment.
. Build and maintain rapport with the store
personnel.
. Prepare and submit to management all required
documentation on a timely basis
. Implement shelf plan-o-gram
. Supply point of sale
. Complete all store calls that are assigned
. Occasionally lift 35lbs. to 50lbs
BAYSIDE
SOLUTION (Part time Contractor) June 2008-September
2009
. Perform Cosmetic Resets and general Merchandising for
CVS, Wal-Mart, Meijer and other Clients
. Resets consist of reading plan-o-grams and pulling
products off the shelf and re shelving.
. Work could include both individual and team assignment.
. Build and maintain rapport with the store
personnel.
. Prepare and submit to management all required
documentation on a timely basis
. Implement shelf plan-o-gram
. Supply point of sale
. Complete all store calls that are assigned
. Occasionally lift 35lbs. to 50lbs
. Process seasonal product resets
CROSSMARK
June 2006 - June2008
. Perform audits, resets and general merchandising in
different stores (grocery, automotive, drug, mass,
etc.) in assigned geographic area.
. Resets consist of reading plan-o-grams and pulling
products off the shelf and re-shelving in an
organized fashion.
. General merchandising consists of checking
inventory; meeting with store managers, checking
expiration dates, and making sure the proper
products are on the shelves.
. Work could include both individual and team
assignment.
. Build and maintain rapport with the store
personnel.
. Prepare and submit to management all required
documentation on a timely basis
. Implement shelf plan-o-gram
. Supply point of sale
. Complete all store calls that are assigned
. Occasionally lift 35lbs. to 50lbs
.
.
IForce Staffing
Staffing Specialist
Dec.2006-May 2007
. Answer telephone to provide desired information for
customers and temporaries.
. Delivering high quality service to customers and
temporaries by matching skills of temporaries to
customer needs
. Maintain customer and temporary employee records to
ensure completeness and accuracy
. Check the credit ratings of customers
. Matching associates skills to client needs
. Providing unmatched service and support to our client
and temporary associates
. Interviewing and assessing all temporary associates
using the i-select system to evaluate their
qualifications for assignments
. Performing administrative tasks including maintaining
detailed employee record
. Conduct outside service calls to ensure quality
customer service and expand business
. Make key skill telephone sales calls to acquire new
business
. Process unemployment claims of temporaries
. Complete Workers' Compensation, insurance accident
and OSHA forms of associates
.
Mountain, LTD (Contracting
Firm)
Website Designer
Jan. 2006-May2006
. Designed Websites and Collected material for SBC/AT&T
Clients who wanted Websites on the Internet for
advertisement for their business(s)
. Designs and constructs web pages.
. Maintain and provide ongoing design of the website,
promos and ad banners, seasonal content specials and
custom chat launcher design for partners
. Works under general supervision, typically reports to a
manager.
Sinclair Community
College, Dayton, Ohio
Academic Resource Center Instructor
October 2002-July 2005
. A computer based, self paced tutorial for high school
juniors and seniors along with college and non-college
students
. The software used to support the ARC is an educational
based software
Application called PLATO Learning Systems Inc. The
course is designed for instruction
In a traditional classroom setting and is supported by a
tutorial lab.
Napoleons Palace Restaurant, Dayton, Ohio
September 1977-2009
Assistant Manager/ Co-Owner
. Successfully managed a family owned restaurant that
specialized in breakfast, lunch, dinner that is served
seven days a week.
. Responsible for opening and closing the restaurant.
. Responsible for recipe/menu development based on guest
trends/preferences, and seasonal consideration.
. Manage the Cash Register.
. Tallying cash and charge receipts and balancing them
against the record of sales.
. Purchase food and beverage supplies
. Accommodated up to 150 guests and manage 20 associates
. Managed the 20 associates including bartenders, waiters,
and kitchen staff.
. Track inventory.
. Prepare weekly payroll
. Filling out paperwork for taxes, wages, and employment
insurance.
. Responsible for recruiting, hiring, scheduling, and
training of staff.
. Monitored staff performance.
. Assisted with marketing strategies.
. Resolved customer's complaints.
. Ensuring Health and Safety regulations are followed.
Speedway Market Inc,
Dayton, Ohio September 1977-
2009
Assistant Manager/ Co-Owner
. Successfully managed a family owned Grocery Store,
increasing sales by 100 percent through quality
foods/meats.
. Recruited, hired, supervised, scheduled, and motivated a
staff of up to 20 employees
. Oversee ordering, pricing, and inventory of goods
. Trained employees to enhanced customer service and
increase profits, and schedule their hours.
. Monitor sales activity.
. Accountable for payroll, general accounting, cost
control, and full profit/loss.
. Designed print advertisement for increase in business
. Addressed customer complaints.
. Maintained good customer and community relationship.
. Assisted in unloading delivery trucks.
. Checked shelves daily and restocked items.
. Assisted food checkers in bagging food.
. Kept front/back of store clean.
Law Offices of James
Brian Hawkins, Dallas, Texas
February 1997-October 2002
Paralegal
Specialized in Criminal, Juvenile, and Family Law
Practice. Firm also did some Personal Injury and
Civil Law litigation in the Dallas, Fort Worth
Metroplex, Drafted petitions, legal memoranda,
appellate briefs, and divorce decrees.
Responsible for all collections of monies owned to
the firm, including attorney fees, retainer fees and
all court costs.
Law Offices of Alfonso
Greenidge, Dallas, Texas
July 2002-October 2002
Paralegal
Specialized in Criminal Defense litigation, including
felony trial defense, Family Law, Trial Litigation,
Personal Injury Plaintiff Litigation
Responsible for all collections of sums owned by
agencies and all other sums owed to the attorneys.
Education Bachelor of
Science in Education, Elementary Education 1989
Central
State University, Wilberforce, Ohio
Bachelor
of Science in Business, Computer Information System 1986
Central
State University, Wilberforce, Ohio
Activities/
Memberships
. Certified Merchandiser(NARMS)
. Pre-Paid Legal Consultant
. World Wide College Consultant
Contact this candidate