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Customer Service Manager

Location:
Dayton, OH, 45426
Posted:
April 13, 2010

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Resume:

Bonita L. Smith

*** ******* ******

Dayton, Ohio 45426

937-***-****

937-***-****

abmzk0@r.postjobfree.com

Skills Profile

. Highly motivated professional with supervising

experience working with diverse population in

transition.

. Microsoft Office, Microsoft Word, Access, Microsoft

Outlook, Peachtree, PowerPoint, Excel, Lotus, Photoshop,

QuickBooks and Acrobat, EDI software,

. COBOL and FORTRAN

. Windows 95,98, and 2000

. Experienced in communicating effectively with vendors,

customer service, and conflict management.

. Dedicated manager with a strong work ethic and the

ability to build lasting client relationships.

. Successful in problem solving, counseling, persuading,

assessing abilities, and teaching.

. Effective in operations management, sales, budget

development, staffing, and creating a positive and

productive work environment

. Able to motivate employees to perform to their maximum

potential.

EXPERIENCE Select Media (Merchandiser)

February 2009- Nov.2009

. Handle all manufacturing delivery of magazines

Handle all installations of custom

merchandising displays such as checkout, Promotional,

Spinner, and Mainline

RETAIL SERVICE MERCHANDISE (RSI)

January 2008-Present

. Work with numerous clients in Drug, Grocery Clients

completing Resets, Securing distributions and

Selling Seasons/Promotional Items

FGX (Merchandiser)

February 2009-March2010

. provide client services including assembly/stocking

of fixtures, signage installation, performing Plan-O-

Gram resets, and other related duties for Walgreens,

CVS, and Rite-Aids and Meijers

. providing clients merchandising duties in Drug

store chains and other clients

.

SPAR GROUP

January 2009-Present

Perform Resets and general Merchandising for different Clients involving

DVD's

. Resets consist of reading plan-o-grams and pulling

products off the shelf and re shelving.

. Work could include both individual and team assignment.

. Build and maintain rapport with the store

personnel.

. Prepare and submit to management all required

documentation on a timely basis

. Implement shelf plan-o-gram

. Supply point of sale

. Complete all store calls that are assigned

. Occasionally lift 35lbs. to 50lbs

BAYSIDE

SOLUTION (Part time Contractor) June 2008-September

2009

. Perform Cosmetic Resets and general Merchandising for

CVS, Wal-Mart, Meijer and other Clients

. Resets consist of reading plan-o-grams and pulling

products off the shelf and re shelving.

. Work could include both individual and team assignment.

. Build and maintain rapport with the store

personnel.

. Prepare and submit to management all required

documentation on a timely basis

. Implement shelf plan-o-gram

. Supply point of sale

. Complete all store calls that are assigned

. Occasionally lift 35lbs. to 50lbs

. Process seasonal product resets

CROSSMARK

June 2006 - June2008

. Perform audits, resets and general merchandising in

different stores (grocery, automotive, drug, mass,

etc.) in assigned geographic area.

. Resets consist of reading plan-o-grams and pulling

products off the shelf and re-shelving in an

organized fashion.

. General merchandising consists of checking

inventory; meeting with store managers, checking

expiration dates, and making sure the proper

products are on the shelves.

. Work could include both individual and team

assignment.

. Build and maintain rapport with the store

personnel.

. Prepare and submit to management all required

documentation on a timely basis

. Implement shelf plan-o-gram

. Supply point of sale

. Complete all store calls that are assigned

. Occasionally lift 35lbs. to 50lbs

.

.

IForce Staffing

Staffing Specialist

Dec.2006-May 2007

. Answer telephone to provide desired information for

customers and temporaries.

. Delivering high quality service to customers and

temporaries by matching skills of temporaries to

customer needs

. Maintain customer and temporary employee records to

ensure completeness and accuracy

. Check the credit ratings of customers

. Matching associates skills to client needs

. Providing unmatched service and support to our client

and temporary associates

. Interviewing and assessing all temporary associates

using the i-select system to evaluate their

qualifications for assignments

. Performing administrative tasks including maintaining

detailed employee record

. Conduct outside service calls to ensure quality

customer service and expand business

. Make key skill telephone sales calls to acquire new

business

. Process unemployment claims of temporaries

. Complete Workers' Compensation, insurance accident

and OSHA forms of associates

.

Mountain, LTD (Contracting

Firm)

Website Designer

Jan. 2006-May2006

. Designed Websites and Collected material for SBC/AT&T

Clients who wanted Websites on the Internet for

advertisement for their business(s)

. Designs and constructs web pages.

. Maintain and provide ongoing design of the website,

promos and ad banners, seasonal content specials and

custom chat launcher design for partners

. Works under general supervision, typically reports to a

manager.

Sinclair Community

College, Dayton, Ohio

Academic Resource Center Instructor

October 2002-July 2005

. A computer based, self paced tutorial for high school

juniors and seniors along with college and non-college

students

. The software used to support the ARC is an educational

based software

Application called PLATO Learning Systems Inc. The

course is designed for instruction

In a traditional classroom setting and is supported by a

tutorial lab.

Napoleons Palace Restaurant, Dayton, Ohio

September 1977-2009

Assistant Manager/ Co-Owner

. Successfully managed a family owned restaurant that

specialized in breakfast, lunch, dinner that is served

seven days a week.

. Responsible for opening and closing the restaurant.

. Responsible for recipe/menu development based on guest

trends/preferences, and seasonal consideration.

. Manage the Cash Register.

. Tallying cash and charge receipts and balancing them

against the record of sales.

. Purchase food and beverage supplies

. Accommodated up to 150 guests and manage 20 associates

. Managed the 20 associates including bartenders, waiters,

and kitchen staff.

. Track inventory.

. Prepare weekly payroll

. Filling out paperwork for taxes, wages, and employment

insurance.

. Responsible for recruiting, hiring, scheduling, and

training of staff.

. Monitored staff performance.

. Assisted with marketing strategies.

. Resolved customer's complaints.

. Ensuring Health and Safety regulations are followed.

Speedway Market Inc,

Dayton, Ohio September 1977-

2009

Assistant Manager/ Co-Owner

. Successfully managed a family owned Grocery Store,

increasing sales by 100 percent through quality

foods/meats.

. Recruited, hired, supervised, scheduled, and motivated a

staff of up to 20 employees

. Oversee ordering, pricing, and inventory of goods

. Trained employees to enhanced customer service and

increase profits, and schedule their hours.

. Monitor sales activity.

. Accountable for payroll, general accounting, cost

control, and full profit/loss.

. Designed print advertisement for increase in business

. Addressed customer complaints.

. Maintained good customer and community relationship.

. Assisted in unloading delivery trucks.

. Checked shelves daily and restocked items.

. Assisted food checkers in bagging food.

. Kept front/back of store clean.

Law Offices of James

Brian Hawkins, Dallas, Texas

February 1997-October 2002

Paralegal

Specialized in Criminal, Juvenile, and Family Law

Practice. Firm also did some Personal Injury and

Civil Law litigation in the Dallas, Fort Worth

Metroplex, Drafted petitions, legal memoranda,

appellate briefs, and divorce decrees.

Responsible for all collections of monies owned to

the firm, including attorney fees, retainer fees and

all court costs.

Law Offices of Alfonso

Greenidge, Dallas, Texas

July 2002-October 2002

Paralegal

Specialized in Criminal Defense litigation, including

felony trial defense, Family Law, Trial Litigation,

Personal Injury Plaintiff Litigation

Responsible for all collections of sums owned by

agencies and all other sums owed to the attorneys.

Education Bachelor of

Science in Education, Elementary Education 1989

Central

State University, Wilberforce, Ohio

Bachelor

of Science in Business, Computer Information System 1986

Central

State University, Wilberforce, Ohio

Activities/

Memberships

. Certified Merchandiser(NARMS)

. Pre-Paid Legal Consultant

. World Wide College Consultant



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