Customer Service Sales

***** ** ********** *****, ****** OR

telephone 503-***-****

E-MAIL *************@*******.***

JEFFREY K. KRAFT

Objective

To obtain a challenging position with an organization that utilizes my

experience in sales and account management. To aggressively prospect,

maximize sales, and provide exemplary customer service. Willing to travel.

profile

Versatile and results-oriented inside sales/account management professional

with superior focus on increasing sales revenue. Demonstrated sales and

technical acumen with a firm understanding of the importance of priorities

and deadlines. Possesses a collaborative approach utilizing diverse sales

tactics including qualification, persuasion, strategy, proposal and

closing. Armed with solid communication and interpersonal skills with the

ability to establish and maintain rapport with customers.

skills summary

. Technical skills: Salesforce, Seibel, Goldmine, ONYX and SLAM CRM's,

Application Life Cycle Management (ALM), MS Office Suite, WebEx, Mac &

PC

. Certifications: Power Based Selling, Solutions Selling, Barry Rhein

Sales, and ScrumMaster

. Sales: Cold Calling & Telephone Sales, New License Revenue and

Maintenance Renewals, Account Acquisition & Retention, Business to

Business Sales, Powerful Presentation, Customer Support, Lead

Qualification & Generation

. Communications: Cross Product Selling, Relationship Building,

Customer Service and Negotiation

SALES achievements

. First $20M Quarter - Symantec

. Presidents Club

. Customer Service All Star Award

. Continually acknowledged as stand-out employee in areas of attitude,

effort, communication and collaboration with field counter-parts in

effort to meet sales quotas.

summary of qualifications

. Negotiated with public and private sector clients such as Microsoft,

HP, Intuit, Florida Department of Motor Vehicles, and GoDaddy.com

. Managed reseller and distributor partnerships

. Sold new product lines and consulting services

. Experienced at prospecting new clients

. Maintained existing contacts and relationships

Jeffrey K. Kraft 503-***-****

page 2

Work experience

Inside Sales Representative

CollabNet, Inc., Portland, OR (formerly Danube) (Oct 2009-Mar 2010)

*Company Acquisition, position moved to Brisbane, CA*

Quarterly Quota: $300K - closed 115% to quota

CollabNet, Inc. was a software development company providing Agile ALM

products and service to

distributed teams

Account Manager, Corporate Accounts

Serena, Inc. Hillsboro, OR (Jan 2008-Feb 2009)

Application Lifecycle Management solutions; development controls for

mainframe, distributed or embedded systems

Account Manager, Corporate Accounts

Tripwire, Inc., Portland, OR (Dec 2006-Nov 2007)

Tripwire is an IT security and compliance automation solutions company

Account Manager, Corporate Accounts and Public Sector

Instantiations, Inc., Tualatin, OR (Jan 2004-Nov 2006)

Yearly Quota: $1.1 Million - closed 105% to quota

*Resigned for opportunity at Tripwire, Inc.*

Instantiations is a high-tech company that provides software development

products to Fortune 1000 companies

Account Manager, Corporate Accounts

Borland Corporation, Portland, OR (Feb 2003-Dec 2003)

*Position moved to Scotts Valley, CA*

Yearly Quota: $600K - closed 109% to quota

Through Open Application Lifecycle Management (Open ALM) Borland designs

solutions to help global organizations manage and improve software delivery

Account Manager, Education, Local Government, & Healthcare

Symantec Corporation, Portland, OR (Feb 2001-Jan 2003)

Yearly Quota 10 Million - closed 117% to quota

Symantec develops technologies and builds solutions to help customers

secure and manage their information.

Education & Activities

Portland State University - B.S. (in progress) Speech

Communications/Business

Clackamas Community College - Associates Degree, Speech

Communications/Business

Volunteer - American Cancer Society Relay for Life

American Motorcycle Association (AMA)

Contact this candidate