Customer Service Manager
Resume:
JUSTIN D. BURNISON
**** *. ***** ******, *****, NE 68135
*********@*****.***
PROFILE
Entrepreneurial, highly successful Financial Services Representative with
sixteen years of proven experience focusing on Financial Services,
Insurance, Staffing and Business Development. Extremely motivated and
experienced negotiator with noteworthy leadership capabilities. Highly
analytical, with outstanding communication skills, interacts easily with
all personality types. Bachelor's degree earned in Business
Administration. Expertise includes:
Medical Staffing Health Insurance Client Relations Negotiations
Recruiting Project Management Business Management
Development
KEY ACCOMPLISHMENTS
~ At Farm Bureau Financial Services ~
Achieved Blue Vase Elite status graduating in top quartile of class for
production
Mentor new Agents with opening and closing appointments
~ At Aureus Medical Group ~
Recruited and placed nine candidates into jobs within the first six months
- exceeding quota of six
Trained and mentored new talent coming into the Account Manager role
Promoted early in tenure to New Business Development Manager responsible
for the Southeast territory
~ At Ocean Rain Autowash ~
Designed, built and operated fully automatic car wash - 100% responsible
for all aspects
Negotiated contracts with investor, lenders, equipment and service
providers
Drove annual sales increases of 20% year over year from 2004 - 2006
~ Personally ~
Personally trade my own portfolio using E-mini futures and advanced option
strategies profitably
PROFESSIONAL EXPERIENCE
1 FARM BUREAU FINANCIAL SERVICES - Omaha, NE
2009 - Current
Multi-line Agent
Generate new clients using multiple marketing avenues including warm, cold
and referred leads
Advise clients using full client service review including Property &
Casualty, Life, Disability, Long-Term Care, Annuities, Retirement planning
including IRAs & Employer 401ks based on their objectives
2 AUREUS MEDICAL GROUP - Omaha, NE
2008 - 2009
New Business Development Manager - Southeast Region
Generated new clients for Aureus Medical Group in all Allied medical
divisions by cold call marketing qualified candidates and staffing services
to prospective hospitals, clinics and nursing homes
Cross sold direct hire and travel employment services to multiple levels
including CEO's, Director's and Human Resources within each organization
Uncovered new needs for most difficult to fill positions through cultivated
relationships
Negotiated terms of contract with client and serve as liaison between legal
departments
3
4 JUSTIN D. BURNISON PAGE
TWO
5
Account Manager - Aureus Therapy 2007 -
2008
Recruited and screened only exceptional Physical, Occupational and Speech
Therapists for placement into contract and direct hire positions (Average
contract desk size of 18-22 employees)
Market (Cold Call) candidates to existing and potential clients while
discovering upcoming job needs
Negotiated all terms of contract for Hospital, Employee and Aureus Medical
Group
Managed all aspects of candidate's job assignment including housing and
job performance
6 OCEAN RAIN AUTOWASH - Omaha, NE 2003 -
2006
Owner/Operator
Operated all aspects of fully automated multi-bay automatic car wash
including marketing, human resources, customer service, maintenance,
inventory management and all aspects of accounting
Solely conducted market research and developed business plan, managed all
aspects of purchase negotiations of land, equipment and construction of
facility
Sold business in 2006
7
8 HEWLETT-PACKARD - Omaha, NE 2002 -
2005
Customer Service Representative - HP Source
Worked as part of a team consisting of both field and inside Account
Executives managing West Region Resellers responsible for ensuring orders
were properly configured and shipped within specified times per reseller
agreements
Assisted resellers with ETA's, item availability, tracking and general
customer service
9
10 Technical Support Engineer - Commercial Desktops, Alpharetta, GA
2000 - 2002
Worked with Commercial clients troubleshooting and resolving issues with
Desktops & Thin Client systems. Issues ranged from simple hardware to
complex operating systems
Used exceptional communication skills along with solid understanding of PC
hardware and all Microsoft based operating systems
11
12 MILTON COMPUTER SOLUTIONS - Alpharetta, Georgia
1999 - 2000
Service Repair Technician/Sales Associate
Worked on all makes and models of PC's and servers resolving hardware &
software issues, configuring new systems with all Microsoft Windows
operating systems
Conducted Onsite installation and troubleshooting of business client's PC's
and network servers
Duties also included doubling as a retail sales associate for systems and
components
13 GATEWAY, INC. - North Sioux City, South Dakota
1997 - 1999
Business Direct Account Representative
Worked in a busy call center environment with both inbound and outbound
sales calls
Responsible for quoting configurations, consulting, up selling, educating,
managing and closing sales with new and existing customers
Worked with management, bid & contract groups as necessary to complete and
maintain transactions
2 EDUCATION & LICENSES
University of South Dakota, Vermillion, SD Licensed in Property &
Casualty, Life & Health (NE/IA)
BS, Business Administration, 1997 Licensed in FINRA Series 6 &
63
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