Nurse Practitioner Registered

Richard M. Zucker, RN, MBA, MSN

Confidential r sum

**** ****** **** *** ? Richmond, VA 23225

804-***-**** ? *************@*****.***

Director / Senior Level Leadership Position

Healthcare / Medical Center / Clinical Setting

20 Years Experience in Healthcare

? Fiscal Management / Cost Containment ? Turnaround /

Change Management

? Benchmark Best Practices (Optimize Efficiency) ? Quality

Control / Compliance Supervision ? Staff Leadership / Optimize

Performance ? Leadership in Reducing Medical Errors

? Capitalize on New Market Opportunities ? Long /

Short Term Strategic Planning

Introduction

Highly skilled industry professional recognized for collaborative team

leadership style in successfully navigating though challenging economies. A

verifiable record of attaining growth, bottom line results consistent with

providing unparalleled levels of quality service. Combine operational,

revenue generation, fiscal, and staff management and with high ethical

standards and integrity.

Professional Experience

MEDICAL CAREER INSTITUTE, Richmond, VA

2008 to Current

Nursing Instructor Faculty (While in MBA Program)

Serve as a full-time faculty instructor as a nursing instructor for LPN and

RN Student Nurses. Teach clinical as well as classroom sessions, lecture

and provide clinical instruction to empower / engage students to actively

participate in their educational process. Encourage classroom discussion,

outside assignments, and comprehensive research. Provide feedback to

students regarding their clinical, lab and classroom performance. Assess

student learning and refer students for tutoring when necessary.

. Participate in curriculum implementations and development meetings.

. Keep syllabi current and in compliance with College requirements.

. Utilize technology to fully engage students.

. Effectively teach and facilitate all levels of student capacity and

performance, including instructional needs of developmental, average,

and advanced students.

. Challenge students to incorporate critical thinking skills to enhance

teaching methods, to better grasp the curriculum and optimize

knowledge / clinical skills.

. Explore, create, and improve course and instructional materials on a

regular basis.

CHIPPENHAM MEDICAL CENTER, Richmond, VA

2006 to 2008

Director of Pediatrics / Pediatric Intensive Care Unit

A director-level position responsible for setting the vision, evaluating

the mission and overseeing / directing the operation and financial aspects

of the pediatric and PICU department. Planned and created innovative

methods to enhance the net profit for Pediatric / PICU. Developed and

maintained best practices and managed operating and capital budgets to fall

within the guidelines set by HCA. Responsible for 1 assistant director, 65

RN's, as well as ancillary staff. Led PI projects to improve the care of

patients and increased customer satisfaction by incorporating a team

approach. Assured that all federal / state and HCA's compliance standards

were met.

. Successfully helped initiate a new pediatric hospitalist program in

2007. Assisted with hiring 8 full time physicians.

. Participated in launching a Palliative Care Program - from planning to

completion.

. Responsible for multi-million dollar contracts / budget / capital

expenditures.

. Contributing team leader in a large pediatric expansion project that

included a free-standing pediatric hospital and medical out-patient

offices / clinics to house the new pediatric subspecialists.

. Successfully increased the acuity of the patients in the pediatric

department.

. Received award from HCA for attaining Top 10% Staff Satisfaction for

all HCA Hospitals.

. Left position to pursue MBA.

CITY OF HOPE NATIONAL MEDICAL CENTER, Duarte, CA

2005 to 2006

Director of Pediatrics

A management and leadership position responsible for setting the vision,

evaluating the mission and overseeing / directing the operational aspects

of a pediatric department. (In-patient and out-patient). Oversee and

participate in the management and supervision of human and material

resources. Plan and evaluate programs, and make relevant recommendations to

enhance programs' efficiency and effectiveness. Develop operating budget to

meet targeted goals and objectives including expense management and revenue

contribution. Hire, train, and supervise employees and encourage peak

individual and team performance. Validate credentialing of all employees.

Ensure optimal delivery of care and oversee performance improvement

initiatives through direct involvement and membership and by leading PI

team efforts. Work closely with peers, subordinates, and administration to

achieve desired results / quality care. Assure that all compliance

standards are met / exceeded.

Richard M. Zucker, RN, MBA, MSN

Professional Experience

CITY OF HOPE NATIONAL MEDICAL CENTER

Director of Pediatrics

(Continued)

. Successfully led pediatric inpatient and outpatient departments

through first JCAHO tracer methodology visit.

. Effectively positioned the Ambulatory Care Center for best utilization

of space and resources. Maximized the efficiency and productivity of

Pediatric Outpatient Department resulting in 'significant' increase in

patient flow and revenue.

. Integrated BMT (Bone Marrow Transplant) patients (Previously cared for

in the Adult BMT Unit) to the Pediatric Department providing age

appropriate care. Took the lead on the redesign of all the medication

rooms in the new hospital.

. Participated in leadership of the

following technological advancements: Computerized Charting System,

Wireless Phone System for Nurses, and Infant Security System.

. Press Ganey score for Pediatrics at the 90th percentile.

CHILDREN'S HOSPITAL, Los Angeles, CA

2003 to 2005

Manager of the Pulmonary Clinic, Pulmonary Lab, Neurology Clinic, EEG Lab,

Medical Genetics Clinic, and 3 South Clinics

Managed activities of 38 employees responsible for operational, clinical,

and educational functions of clinical / non-clinical staff. Planned /

implemented programs to help facilitate the development of all clinical /

non-clinical staff. Collaborated with physician leadership and clinical

staff to achieve optimum results, utilizing a multi-disciplinary team

approach. Functioned as a 'Change Agent.' Developed and recommended

operating and supply / capital budget for all of the clinics using

principles of cost benefit analysis in decision-making. Prepared variance

reports with appropriate justification.

. Pulmonary Clinic: Billed revenue exceeded budgeted projections by

$11,791.

. Pulmonary Lab: Successfully turned around a $90,000 deficit for

billable revenue - and added an additional $328,000 in revenue by

reengineering the appointment / scheduling procedures and dramatically

decreasing the 'no-show' rate.

. Successful in increasing Pulmonary Clinic Press Ganey score from the

10th to 70th percentile.

. EEG Lab: Billable revenue was $384,000 higher than projected.

. Medical Genetics Clinic: Achieved $51,000 in revenue beyond what was

budgeted.

. Led team in contributing $800,000 in billable revenue from my

departments for the Ambulatory Division.

KAISER PERMANENTE, Los Angeles, CA

1998 to 2003

Assistant Department Administrator (2000 to 2003)

Assistant Department Administrator for a 13-bed level IIIA NICU, and a 9-

bed Pediatric Department. Involved in scheduling, staffing, budget

development / implementation and policy writing. Represented the service

line in multiple regional committees. Supervised and monitored the

activities of 40 nurses and support staff and acted as Relief House

Supervisor for the hospital.

. Started a successful developmental care program for the NICU patients

that reduced length of stay in the NICU.

. Reduced overtime in the NICU and Pediatric Departments from 24% to

fewer than 10% by increasing nurse proficiency.

. Worked with Labor and Delivery Unit to help facilitate improvement of

the transfer process to the NICU.

Clinical Nurse Educator for the PICU/Pediatric Department (1998 to 2000)

Employed as the Clinical Nurse Educator for the PICU / Pediatric Department

consisting of 34 Pediatric and 9 PICU beds. Provided in-servicing on new

equipment, policy writing and extensive staff development for 60 RNs and

support staff. Conducted interviews for prospective candidates for the

PICU/Pediatric Department and was an integral part of their orientation and

evaluation process. Educated the nurses on the use of monitoring cardiac

adolescent patients with the Swan-Ganz in the PICU Department.

. Successfully wrote and revised policy and procedures for the PICU and

Pediatric Department in preparation for the Joint Commission. This

resulted in a score of 98%. Created a Newborn Hearing Screening

Program.

Experience Prior to 1998:

RN / ER (Level 1 Trauma Center - 1,000 bed hospital) CEDAR-SINAI

MEDICAL CENTER, Los Angeles, CA 1997 to 1999

RN: Cardiothoracic Intensive Care Unit and ER CHILDREN'S

HOSPITAL Los Angeles, CA 1996 to 1998

Education / Training

Executive MBA Fast Track Program April, 2010 VIRGINIA

COMMONWEALTH UNIVERSITY, Richmond, VA

BSN / MSN (Pediatric Nurse Practitioner), 1999 CALIFORNIA STATE

UNIVERSITY AT LOS ANGELES, Los Angeles, CA

ADN RN, 1996 ANTELOPE

VALLEY COLLEGE, Lancaster, CA

Certifications

? PALS, BLS Certification ? Virginia RN

License # 000*******

? California Pediatric Nurse Practitioner National Certification #20000149

? California Nurse Practitioner #11038

? California Registered Nurse #524950

. Excellent Computer Skills to Include: MS Word, Excel, PowerPoint

Presentations and Internet Applications

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