Customer Service Sales

SUMMARY Bachelors of Science Degree. Superior interpersonal communication

skills. Excellent organizational and analytical skills. Experienced in

training, public speaking, and creating and delivering professional

presentations. Expert in building relationships with various people.

Ability to work as a team, and also excel in an independent work

environment. Proficient on multiple computer programs and platforms.

Highly efficient in data entry, and other administrative needs. Training

skills include: facilitation, creating sessions and materials, evaluations,

etc.

WORK PFP-Schmitt-Sussman Enterprises, Inc . Orange, CT Aug. ‘08

-Feb. ’09

EXPERIENCE Intern-Training and Development

4 Creating training workshops and materials (Created a

Sales Manager development training workshop)

5 Provided administrative needs for supervisors, assisting

with daily needs and tasks (Making phone calls and

networking, confirming appointments, researching

information, booking event details, etc.)

6 Assembling training manuals/materials (New Hire

training manuals, insurance policy information,

employee hand-outs)

7 Organizing schedules, meetings and events (Organized

and executed a customer service appreciation event,

researched ideas and booked all aspects as well as

creating the space)

8 Data entry, organizing notes, editing, and preparation

(Edited and critiqued PowerPoint presentations, training

workshops/ presentations, along with other paperwork

and presentations.)

9 Marketing and creating company memos and hand-outs

(Created sales tips sheets for all sales peoples,

schedules to be handed out, memos, etc)

Miller’s Hallmark Trumbull, CT Aug. ‘01-Oct. ‘09

Sales Associate/Shift Supervisor

10 Basic management skills (Supervisor on duty for shift

when manager not available, money management)

11 Training new employees- customer service training,

procedures, policy, and protocol, company

knowledge, promotions etc.

12 Created and Performed Customer Service training

workshop

13 Organizational skills- Organized files and data as well

as inventory and backroom/office

14 Skilled in constructing creative messages- Marketing

and advertising signage, sales skills

COMPUTER Experienced with various computer applications on both PC and MAC

SKILLS platforms: Microsoft Word, Microsoft Excel, Microsoft PowerPoint,

Adobe Photoshop, Adobe Illustrator, Final Cut Pro

EDUCATION Southern Connecticut State University New Haven, CT

May 2010 Candidate (Curriculum is finished, awaiting degree)

B.S. in Communication

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