Customer Service Data Entry

RODRIGUE MESIAS

* ***** *******, ****, ** *****

Phone: 978-***-**** ( E-mail: *******@*****.***

Mortgage Loan Officer/Customer Service Representative

Summary of Qualifications

Industrious, conscientious, flexible team player with 15+ years' experience

providing exceptional customer service. Multilingual (English, French,

Creole, and Spanish).

Key Strengths

. Oversaw all office management; recruited, trained, and supervised 20+

staff

. Initiated customer accounts for financial services

. Originated life insurance and loan applications

. Analyzed current mortgages and made recommendations to customers

. Scheduled meetings

. Handled invoicing, accounts payable (A/P), accounts receivable (A/R),

and collections

. Data entry (Excel spreadsheets)

. Broad range experience in Sales and Customer Service

Computer Programs

. Microsoft Word

. PowerPoint

. Excel

. Internet Research and E-mail

. Data Entry

Work History

Primerica Financial Services, Boston, MA 1999-2007

Insurance Agent Manager

. Provided training and supervision for employees on mortgages and

loans, finance/

refinance, and debt consolidation

. Handled case management, data entry, and assisted with office duties

Jasmin Pro Accounting & Financial Services, Boston, MA 1991-1998

Office Manager

. Prospected in local business community to increase sales and small

business accounts

. Supported office of 7 employees

. Performed data entry of documentation

. Handled invoicing, accounts payable (A/P), accounts receivable (A/R),

and follow-up/collections

Education/Certifications

Bunker Hill Community College, Charlestown, MA, Liberal Arts Coursework

Institute Haitian of High International Studies, Port Au Prince, Haiti,

Certificate in Economics

College Georges Marc, Port Au Prince, Haiti, Associate's Degree: Liberal

Arts

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