Sales Customer Service
Resume:
Brad Stafford
******@*****.***
Profile
Persuasive, solution-oriented communicator with highly effective leadership
skills, self-motivated, dynamic management professional with strong
business background, an ability to work collaboratively, and a commitment
to achieving corporate goals. Proven ability to motivate personnel to
reach desired individual, team, and department objectives, experience in
creating an atmosphere of exceptional employee morale.
Summary of Professional Qualifications
Customer Service management experience Establish annual budgets
Implement employee safety training 10 years of leadership
roles
Experience implementing million dollar project integration Experience in
negotiating contracts
Strategic Planning skills Audit experience
Vendor management experience Manage profit and loss reports
Time management Strong communication skills
Executive action plan experience Manage strong working
relationships with staff
Ability to work with analytical and financial data, including budgets,
financial statements
Education
Villanova University
Post Graduate studies
University of Phoenix
Degree: Masters in Business Administration
Expected Graduation date: 2010
University of Memphis, Memphis, TN
Degree: Bachelor of Business Administration
Major: Operations
SPHR certification
Anticipated Completion: 2010
Military:
United States Marine Corps Camp LeJeune, NC
Deployed, with the Marine Logistical Operations for 26th Marine
Expeditionary Unit for 3 years. Operations officer responsible for project
planning, implementation, and operational review. Operational experience
planning for 2000 marines for domestic training operations that include
logistics for over $10 Million dollars of equipment to be transferred for
Marines and equipment from Navy ships off shore to land during operations
overseas.
Professional Work History
Career Specialist
ITT Technical Institute, 2008 - Current
Key Responsibilities
. Manage 300 students in the Information Technology School.
. Builds regional corporations, non-profit and government organizations
and community partners to identify and to promote the school's
qualified students, graduates and alumni.
. Utilize GAP analysis for operational forecasting. Operations
Consultant.
Senior Operations Consultant
Dynasty Transportation 2006 - 2008
Key Responsibilities
. Have astonishing troubleshooting capacity.
. Study and completely understand budget for project.
. Execute Action Plan and look for continuous improvement for
multimillion dollar operations.
. Demonstrate leadership skills and creative solutions to resolve
issues.
. Use quantitative data to determine if operational standards are being
reached.
. Organized - managed time sensitive deadlines and administrative
affairs efficiently.
. Provide essential suggestions on the issues like organizational and
commerce in needs management, needs diagnosis, planning and
troubleshooting.
. Have outstanding interpersonal skills and communication skills in both
ways like verbal and written.
. Managed Multi-Million Dollar projects
National Accounts Consultant
CH Robinson 2005 - 2006
Key Responsibilities
. Managed Project integration team on Zinc Corp account, a $4 Million
dollar project
. Created strategic three year sales and operations plan.
. Manage carrier base of 30
. Supervised the logistics of $20 Million of product
. Actively take part in various programs such as staff actions,
conferences and meetings.
Regional Market Manager
Scotts 2002 - 2005
Key Responsibilities
. Developed marketing plan for a Mid-South area.
. Regionally forecast sales annually.
. Managed the sales of over $2 Million dollars of services.
. Strategically implement sales for multiple zip codes simultaneously.
. Trained new employees on company equipment and on how to use software
programs.
. Taught employees new and more efficient ways to perform their jobs.
. Coached and mentored sales team to ensure sales projections were
accomplished.
.
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