Sales Customer Service

Professional Hilti, Inc., Dallas-Fort Worth, Texas and Tulsa, Oklahoma

Experience & Account Manager II - Steel and Metal Market, March 2007 - March

Skills 2010

Outbound Specialist - Mechanical and Electrical Market, March 2005

- March 2007

Develop new business by prospecting, company research and product

demonstration.

Attain aggressive sales forecast goals through a consultative sales

approach.

Provide technical support to increase customer knowledge in

performing their applications.

Manage all aspects of client relationship including credit,

billing, collection, sales tax exemption status and repairs.

Responsible for maintaining and accounting for product inventory.

Track and report sales and prospecting activities daily.

Work within a team environment to create enthusiastic customers.

Train and certify customers on usage of specialized tools and

consumables.

Doubled territory sales revenue in prior two years by selling

multiple product lines.

MetLife, Tulsa, Oklahoma

Sales Leads Coach, December 2002 - March 2005

Developed team sales leads program to increase new business.

Earned highest rating in policy conservation and sales leads

generation.

Leader in individual life insurance and retirement product training

for 200 employees.

The Law Office of Larry J. Smith, Tulsa, Oklahoma

Law Clerk, January 1997 - December 2002

Judicial Intern, June 1998 - August 1998

Met with clients to obtain information for estate planning

services.

Assisted in research, preparation, assembly and explanation of

legal documents.

Bank One, Oklahoma, NA, (f/k/a Liberty Bank and Trust) Tulsa,

Oklahoma

Personal Banker, August 1996 - December 1997

Built and maintained customer relationships while providing clients

assistance in money and debt management.

Achieved aggressive sales goals in multiple categories.

Coached and assisted others in identifying and cultivating

high-profitability client relationships.

Identified and referred customers to Securities and Trust

departments as appropriate.

Developed customer-relationship skills while serving eight branches

in the region.

Norwest Bank, Indiana, NA, Fort Wayne, Indiana

Customer Service Representative/Teller, March 1995 - June 1996

Education University of Tulsa College of Law, Tulsa, Oklahoma

Juris Doctor, December 1999

Indiana University, Bloomington, Indiana

Bachelor of Science in Business Administration, December 1994

Double Major: Human Resources Management, Operations Management

References Available upon request

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