Customer Service Manager
Resume:
Teresa A. Beall
Sullivan, IL *****
*********@*****.***
Objective
Seeking a position as a valued member of your Human
Resources department that leverages my achievements, skills,
energy and talent for identifying superior job candidates.
EXPERIENCE
01/2008 - Present Decatur Electronics, Inc.
Human Resource Manager
. Oversee all aspects of Human Resource functions for all
employees including administering benefits, conducting
training sessions, submitting unemployment claims,
investigating and submitting workers compensation claims,
implementing new policies and procedures and boosting
employee morale.
. Carefully evaluate each candidate for employment to ensure a
positive impact to the overall business mission and goals.
. Review and modify all job descriptions for accuracy.
. Write, implement and enforce new policies and procedures.
. Conduct all phases of hiring: recruiting, training,
interviewing and evaluating.
. Assessing, analyzing and developing workable solutions.
. Educate employees on company benefits plans (medical, dental,
life, 401(k), voluntary life), maintain employee relations
and ensure legal compliance.
. Manage all aspects of Human Resources for multi-state
branches.
. Investigate work related injuries and follow OSHA procedures
if necessary.
. Ensure proper documentation of all employment records.
. Assist in development of business plans.
. Conduct wage and benefit survey's.
. Forecast budgetary needs for future year and manage current
year budget.
. Improve executive senior staff knowledge of Human Resource
laws and regulations.
. Monitor employee performance and coach employees who are not
meeting expectations.
. Ensure that all performance appraisals are completed properly
and in a timely manner.
. Develop and implement a successful transition for new
ownership.
. Recruit, interview and assess candidates for executive senior
staff positions.
05/2003- 11/2007 Innovative Staff Solutions On-Site Manager
. Responsible for all aspects of the On-Site Program including:
application intake, hiring, testing, recruiting, orientating,
counseling, terminating, training, and coaching.
. Manage an internal staff of up to 4 employees and a temporary
staff of up to 550 employees.
. Prepare and present all employee performance appraisals
ensuring that goals have been met.
. Ability to recruit and hire to meet client's increase of
hours from 500 to 12,000 in a two week period.
. Create and implemented various programs to boost employee
morale, retention and safety.
. Coordinate employment programs in a large geographical area
under no supervision.
. Developed a new orientation presentation and conducted
orientations for new employees.
. Accident investigation for all workers compensation claims.
. Attend unemployment hearings ensuring that all employment
data has been properly documented.
07/2002 -05/ 2003 Westaff/Consolidated Market Response
Customer Service
. Assist customers, place orders and answer questions regarding
products that have been purchased.
. Process customer payments.
09/2001 -06/ 2002 Klean Air Office Manager
. Ensure that office staff were following procedures and
getting their work completed in a timely manner.
. Approve office staff's time sheets and submit for payment.
. Document appointments and new sales leads.
Education
Eastern Illinois University - Bachelor of Science
Lincoln Trail College - Associate in Science and Art
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