Human Resources Customer Service

CHRISTINE DO CHUNG

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Cell Phone: 510-***-**** / ************@*******.***

Career Objective

Experienced Human Resources Generalist utilizing extensive experience in CA employment law, recruitment, benefits

administration, special projects, maintaining HR reports and communication to all employees to provide support in all

business areas.

Summary of qualifications

• Dedicated Human Resources Professional with 8 years experience in all aspects of the field from benefits

administration, recruiting, HRIS and employee relations.

• Self-motivated professional focused on achieving goals in a timely fashion and focused on establishing strong

working relationship with management and staff through open communication

• Create, organize and lead special projects involving all employees resulting in high morale.

• Facilitate open enrollment and assisted with New Hire Orientation

• Maintain and compile HR Reports covering vacation accruals, salary, overtime, and sick leave.

Professional Experience

San Francisco, CA 2006-2010

P ACIFIC N ATIONA L B ANK

Human Resources Generalist

Integral member of the Human Resources Team, 3 person office, in the banking industry overseeing 17 branches with

locations throughout the Bay Area. Responsible for providing guidance to managers and staff related to benefits, employment

relations, leave of absence and compensation. Establish strong relationship will all levels from Executives to line staff.

Involved in resolving payroll issues while working with employees, managers, and headquarters location in Illinois. Ensure

that Federal and State requirements are current and timely implemented. Managing and supporting Ceridian Time and

Attendance as well as the Ceridian HRIS system. Lead and assisted with numerous projects in the organization. Facilitate

open enrollment and new hire orientation. During absence of HR Directors oversaw all HR functions for 9 months and

supporting 200 employees. Solely responsible for managing the entire employment/recruitment function.

Recruiting

• 2006-2008 - 50% increase in openings. Filled positions in areas of: Commercial Lending, Compliance, Retail. In

addition two new departments: Residential Banking and Business Banking

• Created new requisitions and posted jobs on various websites and company intranet.

• Recruited, screened, and interviewed external and internal candidates to fill job vacancies

• Sourced applicants through the use of applicant database, the internet, college intranet and cold calling

• Performed background, reference and credit check on all potential candidates.

• Extended offers to candidates and coordinated the completion of new hire paperwork.

• Prepared and update daily and weekly recruitment report for Human Resources Director.

Generalist

• Responsible for training and managing temporary assistant

• Achieved 100 % employee completion of Open Enrollment participation before deadline solely.

• Established contract and managed the entire unemployment process with outside vendor saving the company

thousands of dollars.

• Organized third annual company wide “National Suit Drive” exceeding our goal by 100 men and women suits.

• Created, implement, and analyze monthly report, Salary, Vacation, Overtime and Sick Time for CEO and CFO.

• Organized the Employee’s personnel folder and HR Shared Drive to make it more efficient

• Co-Organizer and committee member to “Take Your Childe to Work Day” for 2 years.

• Managed various benefits invoices, including auditing and approving payment to vendors

• Developed several manuals for use by employees and managers for various policies and procedures.

• Involved in the implementation of CrossMatch (Background check system)

• Process long-term disability program, attendance, vacation accrual, loan verification, and employment verification,

administer Leave of Absence and Worker’s Comp

San Francisco, CA 20 04-2006

J EWISH H OME

Human Resources Coordinator/Recruiter

Integral part of the Human Resources Department in a unionized Nursing Home environment with over 680 employees

Responsible included being the first contact to management and staff related to benefits, employment, employee relations and

compensation. Conduct weekly Human Resources Orientation for all new hires. Process new hire paperwork, HRIS program.

Worked closely with the Payroll Department to resolve payroll issues. Worked on various projects such as reorganizing all the

employee personnel files and create a new recruiting tracking system. Responsible included being the first line contact to

management and staff related to benefits, employment, Managed the recruiting process to include screening and interviewing,

background and reference checks. Facilitated open enrollment and new hire orientation. Coordinated the implementation of

ADP COBRA and managed ADP system

• Benefits administration to include: Retirement Plan, 403B, Medical, Dental, Vision, Life, Disability and Flexible

Spending Account for 680 employees which included Non-Union and Union employees

• Responsible for maintenance of plan documents, non-discrimination testing, audits and 5500s

• Reconciled all insurances bills for vendor payment

• Active Member of the Employee Recognition Committee, Holiday Party Committee and Monthly Birthday

Luncheon.

Alameda, CA 2003-2004

V ERSAILLES P HARMACY

Pharmacy Technician

Daily duties: contact with Third Party Insurances, Worker’s Comp, and Med-Cal and filled prescriptions, creating compounds

and mixtures

• Inventory management by ordering and checking stock, daily audit and payment of invoices.

• Responsible for retail management duties when required and customer service

ACADEMY O F ART COLLEGE San Francisco, CA 2002-2003

Purchasing Agent

Vendor relationship management, reconciliation of deliveries including accounting for office product deliveries,

package distribution and tracking of inventory. Responsible for all AAC supplies ordering Responsible for all

travel arrangement: AAC staffs and instructors.

• Reviewed all accounts for accurate ordering, quantity, delivery, pricing, and billing

• Coordinated with Account Payable/Receivable for adjustments, discrepancies and credits

Fremont, CA 1999-2001

AMERICAN X TAL T ECHNOLOGY

Benefits Administrator

Worked directly with the Director of Human Resources being responsible for all Benefits Programs for 1,000

employees including: Employee Stock Purchase Plan, 401(k), Medical, Dental, Vision, Life, International

insurance and Executive Insurance (North and South Offices). Audited and completed month benefits bills.

Managed a Benefits Assistant.

• Work closely with Corporate Attorney for changes with Health Laws and Regulations

• Evaluated company benefits program and recommend benefits changes

• Coordinated the implementation of new HRIS (ProBusiness) systems and interface with payroll system. Update

Benefits into HRIS and audit benefits invoices and creating reports

• Handled long-term disability program, attendance/vacation accrual, and load verifications Analysis of LOA, PDL,

FMLA report to determine benefited employees to be contacted and informed with new information

1997 1999

Oakland, CA

B ANK O F AM ER ICA

Teller/Customer Service

Received and handled deposit of all types, ensuring the proper endorsement on negotiable instruments within

these deposits. Sell and referred Bank’s products and services to customer and prospects.

• Successfully reconciled cash and transactions each day. Maintained proper amount of currency and coins

• Issued bank and personal money orders, traveler’s check and ensured all negotiable and confidential records and

properly secured

Education

Employee Law Updates through NCHRA and SHRM Annually

Silicon Valley College Emeryville, CA

Associate of Science Pharmacy Technician 2003

Oakland High School 1993 Oakland, CA

SKILLS

Microsoft word, Excel, Microsoft PowerPoint, Visio, ProBusiness HRIS, Lawson, HRMS, Peoplesoft, Foundation

Information System, Ceridian and ADP. Bilingual in Vietnamese, Typing Skill 55-60 wpm, SHRM Member

References: Available Upon Request

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