Human Resources Customer Service
Resume:
CHRISTINE DO CHUNG
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Cell Phone: 510-***-**** / abmzhe@r.postjobfree.com
Career Objective
Experienced Human Resources Generalist utilizing extensive experience in CA employment law, recruitment, benefits
administration, special projects, maintaining HR reports and communication to all employees to provide support in all
business areas.
Summary of qualifications
• Dedicated Human Resources Professional with 8 years experience in all aspects of the field from benefits
administration, recruiting, HRIS and employee relations.
• Self-motivated professional focused on achieving goals in a timely fashion and focused on establishing strong
working relationship with management and staff through open communication
• Create, organize and lead special projects involving all employees resulting in high morale.
• Facilitate open enrollment and assisted with New Hire Orientation
• Maintain and compile HR Reports covering vacation accruals, salary, overtime, and sick leave.
Professional Experience
San Francisco, CA 2006-2010
P ACIFIC N ATIONA L B ANK
Human Resources Generalist
Integral member of the Human Resources Team, 3 person office, in the banking industry overseeing 17 branches with
locations throughout the Bay Area. Responsible for providing guidance to managers and staff related to benefits, employment
relations, leave of absence and compensation. Establish strong relationship will all levels from Executives to line staff.
Involved in resolving payroll issues while working with employees, managers, and headquarters location in Illinois. Ensure
that Federal and State requirements are current and timely implemented. Managing and supporting Ceridian Time and
Attendance as well as the Ceridian HRIS system. Lead and assisted with numerous projects in the organization. Facilitate
open enrollment and new hire orientation. During absence of HR Directors oversaw all HR functions for 9 months and
supporting 200 employees. Solely responsible for managing the entire employment/recruitment function.
Recruiting
• 2006-2008 - 50% increase in openings. Filled positions in areas of: Commercial Lending, Compliance, Retail. In
addition two new departments: Residential Banking and Business Banking
• Created new requisitions and posted jobs on various websites and company intranet.
• Recruited, screened, and interviewed external and internal candidates to fill job vacancies
• Sourced applicants through the use of applicant database, the internet, college intranet and cold calling
• Performed background, reference and credit check on all potential candidates.
• Extended offers to candidates and coordinated the completion of new hire paperwork.
• Prepared and update daily and weekly recruitment report for Human Resources Director.
Generalist
• Responsible for training and managing temporary assistant
• Achieved 100 % employee completion of Open Enrollment participation before deadline solely.
• Established contract and managed the entire unemployment process with outside vendor saving the company
thousands of dollars.
• Organized third annual company wide “National Suit Drive” exceeding our goal by 100 men and women suits.
• Created, implement, and analyze monthly report, Salary, Vacation, Overtime and Sick Time for CEO and CFO.
• Organized the Employee’s personnel folder and HR Shared Drive to make it more efficient
• Co-Organizer and committee member to “Take Your Childe to Work Day” for 2 years.
• Managed various benefits invoices, including auditing and approving payment to vendors
• Developed several manuals for use by employees and managers for various policies and procedures.
• Involved in the implementation of CrossMatch (Background check system)
• Process long-term disability program, attendance, vacation accrual, loan verification, and employment verification,
administer Leave of Absence and Worker’s Comp
San Francisco, CA 20 04-2006
J EWISH H OME
Human Resources Coordinator/Recruiter
Integral part of the Human Resources Department in a unionized Nursing Home environment with over 680 employees
Responsible included being the first contact to management and staff related to benefits, employment, employee relations and
compensation. Conduct weekly Human Resources Orientation for all new hires. Process new hire paperwork, HRIS program.
Worked closely with the Payroll Department to resolve payroll issues. Worked on various projects such as reorganizing all the
employee personnel files and create a new recruiting tracking system. Responsible included being the first line contact to
management and staff related to benefits, employment, Managed the recruiting process to include screening and interviewing,
background and reference checks. Facilitated open enrollment and new hire orientation. Coordinated the implementation of
ADP COBRA and managed ADP system
• Benefits administration to include: Retirement Plan, 403B, Medical, Dental, Vision, Life, Disability and Flexible
Spending Account for 680 employees which included Non-Union and Union employees
• Responsible for maintenance of plan documents, non-discrimination testing, audits and 5500s
• Reconciled all insurances bills for vendor payment
• Active Member of the Employee Recognition Committee, Holiday Party Committee and Monthly Birthday
Luncheon.
Alameda, CA 2003-2004
V ERSAILLES P HARMACY
Pharmacy Technician
Daily duties: contact with Third Party Insurances, Worker’s Comp, and Med-Cal and filled prescriptions, creating compounds
and mixtures
• Inventory management by ordering and checking stock, daily audit and payment of invoices.
• Responsible for retail management duties when required and customer service
ACADEMY O F ART COLLEGE San Francisco, CA 2002-2003
Purchasing Agent
Vendor relationship management, reconciliation of deliveries including accounting for office product deliveries,
package distribution and tracking of inventory. Responsible for all AAC supplies ordering Responsible for all
travel arrangement: AAC staffs and instructors.
• Reviewed all accounts for accurate ordering, quantity, delivery, pricing, and billing
• Coordinated with Account Payable/Receivable for adjustments, discrepancies and credits
Fremont, CA 1999-2001
AMERICAN X TAL T ECHNOLOGY
Benefits Administrator
Worked directly with the Director of Human Resources being responsible for all Benefits Programs for 1,000
employees including: Employee Stock Purchase Plan, 401(k), Medical, Dental, Vision, Life, International
insurance and Executive Insurance (North and South Offices). Audited and completed month benefits bills.
Managed a Benefits Assistant.
• Work closely with Corporate Attorney for changes with Health Laws and Regulations
• Evaluated company benefits program and recommend benefits changes
• Coordinated the implementation of new HRIS (ProBusiness) systems and interface with payroll system. Update
Benefits into HRIS and audit benefits invoices and creating reports
• Handled long-term disability program, attendance/vacation accrual, and load verifications Analysis of LOA, PDL,
FMLA report to determine benefited employees to be contacted and informed with new information
1997 1999
Oakland, CA
B ANK O F AM ER ICA
Teller/Customer Service
Received and handled deposit of all types, ensuring the proper endorsement on negotiable instruments within
these deposits. Sell and referred Bank’s products and services to customer and prospects.
• Successfully reconciled cash and transactions each day. Maintained proper amount of currency and coins
• Issued bank and personal money orders, traveler’s check and ensured all negotiable and confidential records and
properly secured
Education
Employee Law Updates through NCHRA and SHRM Annually
Silicon Valley College Emeryville, CA
Associate of Science Pharmacy Technician 2003
Oakland High School 1993 Oakland, CA
SKILLS
Microsoft word, Excel, Microsoft PowerPoint, Visio, ProBusiness HRIS, Lawson, HRMS, Peoplesoft, Foundation
Information System, Ceridian and ADP. Bilingual in Vietnamese, Typing Skill 55-60 wpm, SHRM Member
References: Available Upon Request
Contact this candidate