Customer Service Sales
Resume:
Marissa N. Murray
**********@*****.***
Shermans Dale, PA 17090
____________________________________________________________________________
______________
SUMMARY
Decisive and results-driven professional offering more than 9
years in the health care field focused on project and people
management. Proven ability to deliver excellent communication,
productivity, and quality improvements through well management on
time projects.
EDUCATION
PENNSYLVANIA COLLEGE OF TECHNOLOGY, PENN STATE
Bachelor of Science in Health Policy and Administration Concentration
received in December 2007
Dean's List
PENNSYLVANIA COLLEGE OF TECHNOLOGY, PENN STATE
Associate of Applied Science received May 2004
Honored with prestigious Colgate Star Award- presented to only one
graduate who exhibits enthusiasm, the pursuit of excellence in dental
hygiene, and a professional dedication to patients.
COURSE WORK
Technical and Professional Communication, Marketing, Human Resource
Management, Principles of Management,, Pharmacology, Health Care
Public Policy, Health Care Delivery Systems, Anatomy and Physiology,
Microbiology, Chemistry, Orofacial Anatomy, Oral Histology, Dental
Radiology, Periodontology, Health and Nutrition, Dental Law and
Ethics, Community Dentistry
RELEVANT SKILLS
o Highly articulate, demonstrating excellent ability to
communicate with all levels of educated professionals
o Proficient in Microsoft Access, Excel, PowerPoint, and Word,
Adobe Acrobat, Paint Shop, Photoshop, Internet Explorer,
PracticeWorks, Mozilla Firefox, and Softdent
EXPERIENCE
Macy's, Camp Hill, Pennsylvania
Sales Leader
o Mange selling floor, petty cash, and recovery process
o Lead team of associates by coaching, prioritizing, and
optimizing flow of operation
o Perform Executive in Charge responsibilities
o Personnel management and developing employees so that they
become valuable to the corporation; planning, orienting,
selecting, providing incentives, and performing reviews
o Communicate with all levels of personnel and upper level
management
Kearns & Ashby, DDS Mechanicsburg, Pennsylvania
Pediatric Dental Hygienist (August 2005-August 2009)
o Deliver direct patient care to clients ensuring optimum
customer relations
o Perform routine treatment procedures, such as cleaning,
polishing, taking radiographs, application of sealants,
fluorides, and related approaches
o Co-develop with dentist individualized dental care treatment
plans
o Negotiate and purchase hygiene supplies and equipment
operating on hygiene budget
o Perform patient education, discharge planning, and
patient/family education
o Record oral conditions and findings in patient charts, update,
restorative chart, necessary dental work, procedures that are
performed, cost of procedures, and recommendations for the
patient
o Implement quality assurance to ensure compliance with an
excellent knowledge OSHA, HIPPA, and all mandated state laws
and regulations
o Facilitate and coordinate monthly staff meetings of 32 staff
employees relying on excellent interpersonal communication and
presentation skills
Fetterolf Dental Medicine, Harrisburg, Pennsylvania
Registered Dental Hygienist (August 2004-August 2005)
o Assess dental condition and needs of patient utilizing patient
screening procedures including medical health update, dental
charting, periodontal charting, and vital signs
o Liaison between doctors and office clientele communicating
various issues, troubleshooting, and resolving issues
o Manage and prioritize tasks in dental hygiene department
including patient management and continual improvement to
increase optimum standards of care
o Develop positive relationships with members of the public and
private sector, resulting in client retention and referrals
Charles F. Fields, DDS, Mechanicsburg, Pennsylvania
Scheduling Coordinator/Dental Assistant (January 2001-August 2001)
o Attracted and retained new clients by providing excellent
customer service and rapid response of client need
o Clearly communicate dental and medical terminology
o Developed knowledge of insurance filings, and
collection/billing, and CDT
o Collaborate and communicates professionally with doctors and
auxiliary staff on development, evaluation, and implementation
of office vision
Kindred Charm, New Bloomfield, Pennsylvania
Marketing/Sales Manager (January 1999-August 2002)
o Manage and maintain successful project management of all
activity in retail sales
o Purchase and outsource merchandise utilizing cost effecting
budgeting
o Oversee, analyze, research, and review all new products
introduced into store
o Interface with owner to develop new goals and objectives
relating to sales and marketing
Dum's Bus Service, Inc., Elliottsburg, Pennsylvania
Administrative Assistant (September 1998-August 2002)
o Perform administrative duties such as write/edit business
letters, data processing, maintain schedule, answer phone
calls, and review weekly incoming paperwork for owner/operator
o Compose and distribute inter-office correspondence in a timely
manner
o Establish and maintain computer records and files using data
processing
o Assist in the compilation and preparation of weekly financial
statements/payroll, the organization of annual tax itemizations
and paperwork
LICENSES/AFFILIATIONS/COMMUNITY OUTREACH
o Registered Dental Hygienist, Pennsylvania Dental Association
o Dedicate countless community service hours promoting health and
wellness
o Manager/Head coach of Lion's Den Field Hockey Team 2003-2006
o Participant in various half marathons sponsoring charitable
organizations throughout the state of Pennsylvania
Contact this candidate