Sales Customer Service
Resume:
Ann Marie Dadah
Troy, MI *****
*******@*****.***
Education:
Bachelor of Arts - University of Detroit 1979 Magna Cum Laude
Master of Arts - University of Michigan 1981 Suma Cum Laude
Diploma - Oakland University 2003 - Paralegal Studies
What Can I Bring To Your Company?
. Proven, effective work experience in Call Center/Telemarketing
Management, a professional leadership style where the emphasis is on
retention, up selling and account growth, goal setting, team
development and attainment of daily, weekly, and monthly metrics.
. Ability to lead a team toward a common goal/metric in sales,
retention, and growth in numbers, territory area through leadership,
example, clear communication strategies, and consistent training.
. Ability to implement cost saving policies and procedures. Skilled in
the coordination and implementation of complex programs between
multiple departments. Experience pairing with IT to implement large
scale customer communication and marketing programs, billing and
invoice changes, rate and call center conversions.
. Can understand and manipulate call center phone software in terms of
call queues, scheduling and performance reporting.
. Brings the unique perspective of having seen operations from the
"Corporate" side and from the "Field" side. I have supported and been
supported and have learned the practicalities of surviving "in the
field" and what it takes to support those working in a remote site
away from Corporate.
. Computer Literacy Rate - High. Facility with most CRM Software
including Saleforce.com.
. Ability to prepare budgets and territory wide expense reporting.
. Experienced trainer, recruiter, interviewer. Familiar with HR policy
and procedure. Extended offers and terminated when necessary.
. Experienced call coacher, sales coacher, can work in the field as well
as in the office.
. Proficient and comfortable with the "escalated call".
. Exceptional writing skills, oral presentation skills, PowerPoint
proficient.
Work Experience
1982-1994
Allnet Communications, Bingham Farms, MI
Held various positions in Sales, Marketing, Director of Sales
Administration and Corporate Training as well as Director of Customer
Service. Throughout my career at Allnet, I was responsible for
supporting a nationwide Sales Force as well as a 300,000 Customer Base
of long distance telephone users. I had over 200 Reports, including 3
Senior Managers, 5 Managers, 10 Supervisors, and over 200 additional
employees comprised of Trainers, Technical Support and Customer
Service Representatives.
1995-2006
Floribunda Flowers, Clawson, MI
Owner - Redesigned entire shop from creative, inventory, vendors and
employees. Sold business at double the purchase price.
Entrepreneurship is a fascinating endeavor which I was determined to
experience in my lifetime. I was able to put into practice everything
I had learned in school and at Allnet about Customer Service,
Business, Budgeting, Systems, and Training.
2007-2008
Smart Circle International, Toronto, Canada
Account Executive - Cold Called and sold gift certificate advertising
to small and medium sized businesses throughout the Detroit
Metropolitan area. Businesses would sell these certificates for more
than what they purchased them for and make a profit. I was always
able to meet monthly goals through referral business and getting
appointment through aggressive cold calling by phone and in person.
2008-2009
Screenvision, Rochester, NY
Account Executive - Cold called and sold cinema advertising to medium
and large businesses who wanted to advertise their product and/or
services on theater screen throughout the State of Michigan and the
Midwest. These were large purchases by the customer with long term
commitments; building a relationship with the customer was important,
as well as service and follow up. Account retention and growth were
key performance measures as well as new business. Met all performance
goals regularly.
2009-Present
University of Phoenix, Troy, MI
Enrollment Counselor - Work with potential applicants who are
interested in attending school to obtain a college degree. Enroll,
set up financial aid programs and classes, and retain student through
first series of classes prior to transfer to Academic Counselor
Contact this candidate