Sales Human Resources

**** *. ***** *. ***. Apt. N ● Tulsa, OK ***** ● 316-***-**** ● **********@*******.***

Sara Carver

Summary

I am relocating to Tulsa for my husband’s new career opportunity. In my current role of Director of Training and Development for Meritrust, the largest credit union in Kansas, I have contributed to company growth from 360 million in assets to 650 million in assets in the past 5 years. I am firmly committed to the credit union mission of helping individuals achieve their financial goals and it is my primary objective to bring my management and development skills to a new company in Tulsa.

Qualifications

Energetic, confident, and experienced corporate training executive

Proficient in Microsoft, Open Solutions and Spectrum platforms

Skilled in leading and motivating employee groups

Quick to analyze and solve problems

Strong written and interpersonal communication skills

Consistently recognized as top tier performer

Experience

February 08 – Current

Meritrust Credit Union

Wichita, KS

Director of Training and Development

Developed and implemented progressive training programs for staff of 230 employees

Managed training department staff

Led curriculum development in compliance, operations, lending, human resources, collections

Directed the credit union’s internal continuing education program, the Leading Edge University

Evaluated vendor contracts to provide LMS and supplementary training sources to staff

Supervised all credit union policy changes and implementation

Responsible for documentation standardization for all credit union departments

Conducted seminars and workshops in new products and procedures for all staff

Recognized by senior management for providing ongoing workforce sales training

Cultivated member-centric corporate culture

Utilized classroom, online, and multimedia delivery methods tailored to the professional learner

May 05 – February 08

Meritrust Credit Union

Wichita, KS

Branch Manager

Led staff of 13 to provide superior service in retail deposits, loans, and ancillary products

Made consumer lending decisions for notes up to 50K

Successfully converted core processing system to Open Solutions TCCUS in 2006

Interviewed and hired branch personnel; reviewed performance and disciplinary actions

Exceeded branch compliance and internal audit goals

Implemented sales plan to build community relationships

Exceeded company core deposit goals in 2006, 2007, 2008

August 02 – May 05

Fidelity Bank

Wichita, KS

CSR Supervisor

Supervised and trained tellers in cash handling and branch operations

Motivated tellers to consistently achieve retail sales goals

Enhanced community relationships to ensure customer satisfaction

Used creative marketing strategies to increase staff productivity and sales

Education

August 98 – May 02

Gonzaga University

Spokane, WA

Bachelor of Arts, Psychology

Dean’s list, 2000, 2002

Research published in university journal, 2002

May 06

Wichita State University Center for Management Development

Wichita, KS

Management Issues and Resolutions

January 08

Foulston and Siefken

Wichita, KS

Employment Law for HR Professionals

May 08

The Disney Institute Certification Program

Orlando, FL

Disney’s Value Chain Seminar

References

Byron Stout Vice President of Human Resources, Meritrust Credit Union 316-***-****

Stephanie Farber Senior Vice President, Chief Risk Officer, Meritrust Credit Union 316-***-****

Kimberly Kirk Associate Vice President, Branch Manager, Fidelity Bank 316-***-****

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