Sales Manager

Joseph V. Griff 630-***-****

**** **** *****, ********, ** 60103

**********@*****.***

Professional

Highlights

Business Experience

Education

Business Development/Account Management/Program Management

. In- depth understanding of all automotive departments with over 20

years experience as General Manager of General Motors and Ford

. Successfully provided solutions and services to B2B markets by

facilitating the purchase of fleet vehicles to businesses and

leasing companies on a regional and national level

. Demonstrates leadership, self-confidence, motivation, decisiveness,

flexibility, sound business judgment, and determination

. Successful track record in growing revenue through new business,

account management, and maximizing client retention

General Sales Manager

2007-2009

Crossroads Chevrolet- Buick - West Chicago, IL

(Closed by General Motors)

Demonstrated growth and profitability in the new and used vehicle

departments while maintaining

a high level of customer satisfaction and retention.

. Effectively managed sales personnel and established ongoing

training

. Coordinated marketing campaigns and special sales events

. Managed customer database, product updates, and upgrades

. Implemented and maintained annual dealership sales forecasts

. Awarded GM's "Mark of Excellence" for sales volume and product

knowledge

General Manager

Haggerty Auto Group- West Chicago, IL

2004- 2007

Managed and monitored the accountability of all department managers while

implementing effective strategies to focus on the overall performance of

the dealership.

. Trained and implemented a new sales process with the staff and in

the first year successfully increased sales volume by 56% over the

previous year

. Designed and implemented new operational policies and procedures to

reduce overhead expense

. Effectively supervised staff of 42 employees

. Awarded Ford's prestigious Customer Satisfaction Award for service,

thus promoting repeat business and referrals

General Manager/Fleet Manager

Ridge Pontiac- DesPlaines, IL

1986-2004

Served as Fleet Manager and demonstrated outstanding success in selling

fleet vehicles to regional and national businesses and leasing companies.

Promoted to General Manager and supervised a sales staff which consistently

met and exceeded sales goals. Responsible for business decisions, sales

processes, and the oversight of all departments of the dealership on a

daily basis.

. Consistently ranked among the top leaders of retail sales volume in

the Chicago region

. Awarded numerous CSI (Customer Satisfaction Index) awards for both

sales and service

. Consistently recognized and awarded by AFLA (Automobile Fleet and

Leasing Association) as one of the "National Top 10" for fleet

volume

. Implemented a fleet billing/invoicing policy that provided factory

credits, thus saving the dealer thousands of dollars in floor plan

expense

St. Mary's University- Winona, MN

B.A., Accounting

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