Project Manager Customer Service

MARY AHERN

*** * *** ****** *****

Palatine, IL *0074

Phone: 847-***-**** E-Mail: *.*****@*********.***

CAREER SUMMARY

Talented and accomplished Project Management professional with over 10

years experience within technology, construction and retail fields.

Recognized as a business leader with excellent interpersonal/communication

skills; a creative problem solver, flexible and motivated team player with

strong work ethic. Skilled in variety of computer applications including

Microsoft Word, Excel, Microsoft Project, Microsoft Office, Microsoft

Outlook, Windows XP, Primavera, Timberline Office, Prolog and Dovenet

Project Management. Extron A/V Associate Certified. Praised as someone who

will "do what it takes" to get a job done.

PROFESSIONAL STRENGTHS

o Proven ability to streamline processes and increase productivity

o Building mutual relationships to enhance performance

o Goal-driven, customer-focused, passionate and highly motivated

individual

PROFESSIONAL EXPERIENCE

Project Manager, Sensory Technologies, Mt. Prospect, IL 9/2008 - 03/2010

. Effectively managed a multitude of complex projects, including a $1.6

million audio/visual project comprised of seventy-four individual

systems and fourteen conference rooms with video conferencing for a

high profile financial institution.

. Established project schedules and managed the long term approach,

planning and execution of each project.

. Led and developed a team of eleven field engineers and technicians for

an eight month project.

. Worked closely with the Lead Engineers to redesign systems to reduce

equipment costs and increase the Gross Profit Margin.

Project Manager, HB Development, Winnetka, IL 03/2007 - 09/2008

. Successfully managed multiple projects concurrently within budget and

on schedule while exceeding customers' expectations.

. Heavily involved with sales and marketing, developed long-term client

relationships.

Project Manager, Smithfield Architects and Builders, Lake Forest, IL

01/2005 - 01/2007

. Created and managed Sales proposals, schedules and budgets for

approximately 15-20 projects annually.

. Streamlined operational procedures and production processes, improving

efficiency and minimizing costs.

. Recommended staffing needs for new Construction Division, responsible

for the interviewing, selection and training of three employees.

Project Manager, Orren Pickell Designers and Builders, Lincolnshire, IL

01/2002 - 01/2005

. Reviewed architectural drawings, created budgets and schedules,

managed vendors, superintendents and clients throughout the building

process.

. Responsible for project budgets, approximately $10-12 million

annually.

. Prepared and presented monthly budget reports, successes, and

recommendations to executive management.

. Received Golden Key Awards for Outstanding Customer Service in both

2002 and 2003.

Project Engineer, Pacific Construction Services, Chicago, IL 05/2001 -

11/2001

. Maintained project logs, including field orders, change orders,

submittals and shop drawings using Prolog Management Software.

. Served as an assistant superintendent for a new construction, four-

story building for the U.S. Army Corps of Engineers in Arlington

Heights, IL

Additional Employment: Pasquinelli Construction, Superintendent 1997 -

2001, Northwest Community Hospital, Physical Therapy Technician 1992 -

1997

EDUCATION & CERTIFICATION

Bachelor of Science, University of Mississippi, Oxford, MS

PERSONAL

Received a full Division I athletic scholarship

Completed the Chicago Marathon - 2001

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