Customer Service Manager

JOHN E. LONG

**** ****** ***. **

East Canton, OH 44730

Home Phone: 330-***-**** Cell Phone: 330-***-****

Email: *******@***.***

OVERVIEW:

A hardworking, diligent, and ethical individual, cross-trained in all

aspects of floor operations prepared to make valuable contributions in the

areas of Management, related training, Customer Service, Operations,

Safety, and Scheduling

SUMMARY OF SKILLS AND QUALIFICATIONS:

. Strong computer proficiency (MS Office and Excel)

. Competent in making wise decisions

. OSHA Health and Safety Training Certification

. Consistently received excellent evaluations

. Experienced leadership and organizational skills

. Successful transferable manufacturing experience

. Strong verbal/written communication skills

. Cross trained in safety and scheduling operation

. Basic Six Sigma Training

. Lean Manufacturing Training

. Ability to interact well with others

. Excellent public speaker and teacher trainer

. Certified TS Lead Auditor /ISO 14001 Auditor

. Strong Customer Service Skills

. Environmental Health and Safety Coordinator/Backup Lead Man/Machine

Operations/Trainer

. Consistently maintained perfect attendance

. Multitask Group Manager: Scheduler, Group trainer/Operator-Automated

Press Department

. Safety Team Coordinator/Leader - Responsible for coordinating the safety

team in all plant- wide safety drills, audits, meetings, checks, accident

reports and investigations, as well as rules and policy review

CERTIFICATIONS AND CONTINUED EDUCATION IN SAFETY:

. ICWU Chemical Emergency Response seminar held in Cincinnati, OH (32

hours)

. BWC Environmental Health and Safety OSHA certified seminar (10 hours)

. BWC Environmental Health and Safety Personal Protective Equipment seminar

(8 hours)

. BWC Environmental Health and Safety Expo held in (10 hours)

. Behavioral Safety Research seminar (20 hours)/ Behavioral Safety Research

Networking seminar (8 hours)

. Behavioral Based Safety Research Networking conference held in Dallas, TX

(20 hours)

. USW Environmental Health and Safety seminar (28 hours)

EMPLOYMENT HISTORY:

. FormTech, Automotive Forgings Manufacturing Plant Minerva, Ohio

10/88- 11/08

Safety Coordinator/TS-ISO Auditor/Press Dept. Group Leader

. R & J Welding, Manager-Office and Floor Operations Minerva,

Ohio 8/09 - 1/10

EDUCATION:

Malone University, Degree of Bachelor of Arts: Management Accelerated

Program

GPA: 3.75 Canton, Ohio

Stark Technical College, Degree of Associate in Applied Business in

Business Management

N. Canton, Ohio

SERVICE COMMITMENTS: MINERVA FIRST CHRISTIAN CHURCH:

. Athletic Committee Chairman

. Interview Committee Chairman

. Budget/Wage & Salary Committee Chairman

. Nominating Committee Chairman

. Secretary of the Eldership

. Secretary of the General Board

. Secretary of the Minerva Area Christian School

. Senior High Sunday School Teacher-(9th-12th Grade)

. Youth Group Leader/Junior & Senior High

REFERENCES:

. Available upon request

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