Customer Service Manager

SURENDRA SINHA

Mobile: 91-976******* ~ E- Mail: **************@*****.***

[pic]

SENIOR MANAGEMENT PROFESSIONAL

~ Plant Head - Chemical / Aluminium Extrusion /Anodizing/Electroplating/

Ferrous/ Non - Ferrous Industries ~

PROFESSIONAL SYNOPSIS

* A seasoned professional with over 13 years of experience in Production,

Maintenance Operations, Project Management, Process Improvement & Man

Management.

* Proficient in managing production activities, streamlining processes /

procedures to facilitate smooth production process & enhance

productivity.

* Adept in implementing cost saving measures to achieve substantial

reduction in terms of raw materials, manpower and machine utilization.

* Possesses excellent interpersonal, analytical, troubleshooting and team

building skills with proven ability in establishing quality systems /

procedures and managing resources

* Skillful at managing & leading large teams for running successful

process operations & experience of developing procedures, service

standards for business excellence.

* Adroit in managing breakdown maintenance of curing presses and

preventive maintenance.

* Skilled in developing work plans, managing deadlines and coordinating

with teams and estimating skill requirement.

* Expertise at:

. Aluminium extrusion process and control.

. Handling foundry process and control.

. Handling anodizing process and control.

. Handling electroplating (Nickel chrome, Zinc, Copper and Hard

Chrome plating) process and development.

. Setting up chemical laboratory and standardization.

* A leader with strong skills in taking process improvement and cost

reduction initiatives and implementing quality systems for enhancing

plant efficiency.

* Effective communicator & negotiator with strong analytical, problem

solving & organizational abilities.

- Strategic Planning - Production Control -

Manufacturing Engineering

- Process Improvement - Process Engineering - Cost

Optimization

- Quality Assurance - Preventive Maintenances -

Resource Planning

COMPETENCY FORTE

Production: Managing overall operations with a view to ensure timely

accomplishment of production targets within the time and cost parameters.

Overseeing overall procurement activities, implementing effective

techniques to bring efficiency in operations, improve quality standards &

achieving maximum cost savings. Supervising production related tasks

including planning, control & troubleshooting for achieving the planned

periodic schedules and process control. Preparing operational budgets and

ensuring adherence to the same. Developing new process concepts for

production optimization, yield improvement and developing guidelines for

the sequencing of manufacturing activities. Developing new process concepts

for production optimization, yield improvement and developing guidelines

for the sequencing of manufacturing activities on the shop floor.

Operations & Maintenance: Planning and effecting preventive maintenance

schedules for various machineries and instruments to increase machine up

time and equipment reliability. Proactively identifying areas of

obstruction / breakdowns and taking steps to rectify the equipments through

application of trouble shooting tools. Executing cost saving and energy

saving techniques/measures and modifications to achieve substantial

reduction in expenditures and work within the budget. Maintaining bath

parameters and laboratory standards.

Man Management: Leading & motivating workforce; imparting continuous on job

training for accomplishing greater operational effectiveness / efficiency.

Working on succession planning of the workforce, rendering technical

guidance to the staff, shift management activities, appraising the

member's performance & providing feedback.

EXPERIENCE NARRATIVE

Jun'08 - Nov'09 with Jalex Manufacturing Ltd., Spanish Town, Jamaica, West

Indies as Production Manager

(The company deals with the production of Steel wire mesh, Aluminiun

extrusion profiles, Anodizing aluminium profiles. ll and aluminium

fabrication. The company has 2000 MT Baldwin extrusion press)

Significant Highlights:

* Deftly handled extrusion operations for various products viz.

construction, furniture, transportation, agricultural, solar heater, heat

sinks profiles, having 3500 dies in various types of extrusion profiles.

* Handled small aluminium extruded profile fabrication unit .

* Some of the dies which was difficult to extrude was extruded well by

doing correction in die and monitoring adequate temperature.

* Marked reduction in anodizing process time by manipulating the bath

concentration and process thus increasing the production.

* Key role in identifying and correcting problem pertaining to ageing

parameter which was not up to the mark and from various places heat was

lost, thus leading to poor hardness.

* Identified & resolved the problems pertaining to anodizing plant which

was not running due to the poor quality produced.

* Identified & resolved the problems pertaining to hot spot in anodizing

process.

* Set up the laboratory which was not up to standard. Standardized the

laboratory chemicals and Instruments.

* Instrumental in saving 48000 USD directly by identifying the billet

composition problem due to which we were getting poor anodizing quality.

Billet supplier accepted their fault and compensated by providing billet

value of 48000 USD.

Oct'06 - May'08 with Galco Industries Pvt. Ltd. & Rajmoti Extrusion Pvt.

Ltd., Ahmednagar, Maharastra as Plant General Manager

(The company deals with the production of Aluminium extrusion profiles, The

Company has three extrusion press 900,900

And 600 MT press.)

Significant Highlights:

* Responsible for three press operation, three melting furnace in foundry

and two die shop producing nearly 60 dies a month.

* Handled more then 170 staff personnel.

* Handled extrusion operations for various products viz. construction,

furniture, transportation, agricultural, solar heater, heat sinks

profiles, having 1500 dies in various types of extrusion profiles.

* In absence of the foundry in charge taken the responsibility of alloy

making and process control.

* Monitoring of stores inventory control, budget allocation for

maintenance.

* Billet heater which was not designed properly leading to lowering of

production and frequent breakdown, was modified by me, resolving the

problem.

* Billet charger was not in existence, installed to ease the operation and

saving time.

* Deftly made a water quenching system for special grade alloy and hardness

& improved the air quenching system to increase the hardness of the

extruded profile.

* Key role in constructing a machine used for extraction of aluminium metal

from the dross in foundry department. By using the machine 20 to 35% of

the aluminium is recovered from the dross.

Mar'04 - Sep'06 with Global Aluminium Private Ltd., Hyderabad as Production

In-charge

(The company deals with the production of Aluminiun extrusion profiles, The

Company has three extrusion presses 900,900 siddartha and 1600 MT cheng hua

extrusion press)

Significant Highlights:

* Handled extrusion operations for various products viz. doors window,

transport, A / C Grill, more then 2500 types of dies.

* Handled more then 170 staff personnel.

* Reduced mechanical and operational down time by using preventive

maintenance strategy.

* Handled the foundry department with hot top casting.

* Customer service attending customer complaint to meet customer

requirement.

* Key role in training of production personnell, supervisors, operators and

general worker pertaining to work.

* Extruded extrusion profile of high quality standard, in terms of surface

finish, dimension tolerances and hardness, as required by the party.

Jun'01 - Feb'04 with Gal Alloys Pvt. Ltd., Ahmednagar, Maharastra as

Supervisor

(The company deals with the production of Aluminiun extrusion profiles, The

Company have two 900 MT extrusion presses.)

Significant Highlights:

* Handled the shift efficiently by proper planning, problem solving and

organizing.

* Highlighting die related problem with the die corrector to facilitate in

die correction, resulting less die failure.

* Steered achieving the required production target as per planning.

* Drew attention to maintenance related problem to the concerned personnel

to prevent frequent breakdowns.

* Instrumental in achieving maximum recovery through proper planning.

PREVIOUS ASSIGNMENTS

Nov'00 - May'01 with Kalyani Carpenter Special Steels Ltd., Pune,

Maharastra as Officer Chemist

(The company deals with the production of mild Steel, EN grade steel,

special grade steel rolled and billet bars.)

Jun'98 - Oct'00 with Abhinav Alloys Pvt. Ltd., Ahmednagar. Maharastra as

Chemist

(The company deals with the production of mild steel, SG iron and special

alloy Steel.)

Jun'95 - Jan'96 with Kinetic Engineering Ltd., Ahmednagar. Maharastra as

Chemist / Supervisor

(The company deals with the production of two wheeler and automobile

accessories.)

KNOWLEDGE PURVIEW

* Chemical Analysis of:

. Metallurgical and Non-Metallurgical (Testing of Raw materials),

. Ferro alloys

. Fluxes

. Slag's

. Cokes

. Fire bricks

. Bath samples analysis

* Instrumental Method Analysis:

. Spectrophotometer

. Turbidimetry

. Gas Analyzers

. Spectrometry

. PH Metry

* Gravimetric and Volumetric Method Analysis

ACADEMIC CREDENTIALS

* M.M.S. (Master's degree in Materials management) from Pune University in

1999. Secured First Class, with distinction.

* M.Sc. (Master's degree in Analytical Chemistry) from Pune University in

1998.

* D.B.M (Diploma in Business Management) from Pune University in 1997.

* B.Sc. (Chemistry) from Pune University in 1994.

IT Skills: Proficient at M.S. Word, M.S.Office, Excel, Web Designing &

Internet Applications.

PERSONAL DOSSIER

Date of Birth: 11th Oct 1972

Address: H.N0. 51, Opposite Military Quarters, Vijay Lines, Bhingar Camp,

Ahmednagar-414002, Maharashtra.

Home-Land line Tel- 91-241-*******

Linguistic Abilities: English, Hindi & Marathi.

Contact this candidate