Project Manager Management

Resume of: GRETCHEN GOTTLICH, PMP Page * of *

971-***-**** 5220 South Ulster, Suite 2502; Greenwood Village, CO

***** **********@*****.***

SENIOR RISK MANAGEMENT & REGULATORY COMPLIANCE PROFESSIONAL

Gretchen is a seasoned professional with deep domain knowledge in

Healthcare and Insurance Regulation. She seeks a challenging opportunity

where she can continue to grow her skills in regulatory compliance

management, as well as utilize her project management, technology

integration, and enterprise architecture skills to deliver quality

technology solutions that service business needs. She is looking for a

position within a progressive organization that values innovation,

continuous learning, and determination; and is committed to a healthy

balance between strict regulatory compliance and reasonable business

processes and practices.

> Experienced project manager who employs Agile methodologies and a

collaborative style to ensure timely delivery.

> A strategic thinker with keen business acumen who anticipates the needs

of both internal and external stakeholders.

> Highly organized, detail-oriented professional with excellent

communication, mediation, and negotiation skills.

> Excellent problem solver, expertly skilled in assessing gaps and

adjusting programs to ensure quality deliverables

> Quality-oriented professional skilled in Six Sigma, TQM, and related

quality and regulatory best practices.

> Solid communicator, comfortable presenting at all organizational levels,

from C-suite to IT and front-line associates.

> Strong collaborator who can accelerate delivery of a product or project

in a manner that meets quality standards while emphasizing speed and

impact.

AREAS OF EXPERTISE

? Compliance & Regulatory ? Requirements Analysis ? COBIT, Sarbanes-Oxley,

GLB, HIPAA ? Risk Assessment & Management

? Program/Project Management ? Enterprise Architecture ? Product Management

? AGILE Software Development

? Business Process Modeling ? Business / Systems Analysis ? Requirements

Analysis ? Business Intelligence / Data Mining

EXPERIENCE

AML and Regulatory Manager, Colorado Bankers Life Insurance; Denver, CO

1/2009 - 1/2010

Redefined and developed outmoded Compliance Management department. Managed

all regulatory and compliance efforts across North America and Guam

including AML program management. Acted as legal liaison with parent

company Health Care Service Corporation (HCSC). Ensures timely and thorough

responses to all State and Federal inquiries, regulatory issues and

concerns. Interfaced daily with all company divisions, corporate Legal

Counsel, and C-level executives. Drafted and updated Fraud Plan, BCP and

AML Program plans, developed Compliance business workflow diagrams and

procedures.

Senior IT Consultant, Wallace-Rose Investments; USA 2/2002 - 1/2009

Acquire and manage a wide range of complex projects for clients in various

industries and market sectors. Oversee all levels of SDLC, defining work

scope and coordinating workflow, while maintaining solid vendor

relationships and ensuring on-time project completion. Utilize expertise in

sales initiatives, marketing, project budgets, cost controls, executive

reporting, compliance and quality assurance.

> Colorado Banker's Life: PM / BA supporting business and regulatory

requirements for a $20 million IT modernization project including data

warehouse utilizing Agile methodologies. Performed dual role as Scrum

Master and Business-Systems Analyst.

> CIGNA: Sr. Compliance Manager responsible for ongoing HIPAA/SOX

compliance for the IT Division. Developed, managed and conducted annual

IT Risk & Regulatory Assessment and Review. Supported $250M legacy-to-

FACETS re-systemization project.

> State of Oregon - Financial Division: Contracted as PM/BSA to upgrade

outdated web application to SOA-based, cutting-edge technology. Created

BPM diagrams using Visio and supported all aspects of project SDLC.

> Rocky Mountain Health Plans: BSA/compliance specialist, configured the

FACETS system to support Medicare Part D.

> CareFirst Blue Cross/Blue Shield: As PM/Vendor Manager, supervised 7

entities in Medicare Part D compliance project.

> Regence Blue Cross/Blue Shield: Re-engineered B2B and B2C communication

channels companywide with RUP and BPR methodologies; worked with Claims,

Enrollment, Membership, Customer Service, and Pharmacy departments.

Ensured HIPAA Transactions and Privacy compliance with all aspects of the

deployed solutions.

Resume of: GRETCHEN GOTTLICH, PMP Page 2 of 2

EXPERIENCE (cont)

Program Director, Compaq Computer Corp; Houston, TX 2000 - 2001

Hired as a turnaround expert and deal closer on strategic e-business

account opportunities worldwide, representing a $20 million account base.

Worked closely with senior business leaders and decision-makers on multiple

global engagements. Highly skilled in organizational development, operating

procedures, business case planning, risk assessment, and client services.

Prospected among Fortune 500 leaders in telecommunications, energy,

government, financial services, transportation, and healthcare sectors.

> Salvaged a critical international manufacturing project spanning 22

companies throughout Western Europe after rolling out effective

solutions to increase productivity and streamline operations.

> Succeeded in winning a $30 million bid over Dell, while drafting winning

proposals, worth $10 million in potential revenue and encompassing SOA

and Oracle application integration.

Sr Enterprise Consultant, IBM Corporation; Armonk, NY 1997 - 2000

Coordinated all aspects of multiple project management with cross-

functional teams of professionals involving enterprise-level domestic and

global on-demand SOA solutions. Highly skilled in establishing and

integrating e-business applications, which incorporated CRM and marketing

channel development. Supported ongoing business development efforts through

extensive proposal generation and client presentations.

> Expanded account activity by 17% within six months by implementing a $1

M web services integration architecture to support outsourcing efforts,

utilizing COGNOS BI and performance management solutions.

> Performed due diligence on a $400 million New Zealand telecom

outsourcing bid.

> As Project Manager, facilitated a global leading-edge "Watershed Study"

to analyze Internet impact on travel industry ROI.

Sr Business Analyst, NASA Langley Research Center; Hampton, VA 1991 -

1997

Hired to spearhead the introduction of new "internet" programs, along with

the set-up of a searchable document web server, utilizing WAIS, HTML, and

related technologies. Deployed expertise in Internet technologies,

protocols, and web development languages and tools to enhance all levels of

corporate communications.

> Instrumental in developing and launching the world's 2nd documented

Intranet.

> Facilitated workstation modernization and information automation

initiative for 600 aerospace professionals.

> Published over 20 original technical reports and delivered several key

papers at international conferences.

> Planned and executed over 150 Internet and web training classes in TQM,

Six Sigma, and Train the Trainer methodologies.

EDUCATION

M.S. Degree in Technology & Communications Management; Denver University,

Denver, CO

Executive MBA coursework; The College of William & Mary, Williamsburg, VA

M.S. Degree in Information Science; Indiana University, Bloomington, IN

B.A. Degree in Urban Planning and Geography; University of Arkansas,

Fayetteville, AR

TECHNICAL BACKGROUND

? Certifications: PMP, Agile Scrum Master, Agile Product Owner,

Software Engineering, Service Delivery Management, HIPAA, R&D Management,

FLMI, Paralegal A.A.

? Protocols/Methodologies: PMI, BPR, RUP, Agile Software Development,

and Use Case Modeling.

? Platforms: UNIX and all Windows formats.

? Tools: MS Office Suite, MS SharePoint, MS Project, MS Developers

Studio (.Net/C Primavera, Visio, Caliber, FACETS, Clarity, Sales

Force Automation, Workbench, and related applications.

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