Customer Service Sales

TOM SEEGER

***** ******* ****

Kildeer, IL *****

Cell: 630-***-**** ********@***.***

CAREER SUMMARY

Accomplished Senior Executive with a track record of leadership in the

Service Industry. Comfortable leading lean organizations through

significant change in pursuit of customer service excellence and superior

financial performance. Successful implementing tactics focused on business

development, customer satisfaction, revenue management, process efficiency

and attainment of financial results.

PROFESSIONAL EXPERIENCE

SOLUTIONS INC 2009-

Present Start-up practice to leverage existing relationships and broad

expertise in the multifamily and service industries. Solutions provides

consulting and interim management services to a variety of companies in the

Multifamily and Service Industries, as well as Private Equity firms

exploring those industries.

Managing Partner

Engagements have successfully focused on business development, new product

launch, business process improvement, compliance, technology leverage and

acquisition due diligence.

AIMCO

2003-2008

One of the nation's largest operators in the Multifamily Service Industry,

AIMCO does business in 46 states. The company has roughly 4,300 employees

and revenues of $1.6B. The company is publicly traded on the New York

Stock Exchange and is included on the S&P 500.

Senior Vice President, Midwest Division 2006-Present

Lead a team of 850 employees responsible for sales, service, asset

management and generation of profit for the company's business in the

Midwest. Division consists of three Regions, 102 Business Units spread

across 9 states, generating $400M in revenue. Drive all activity for

Sales, Operations, Marketing, Finance, Human Resources and Training.

. Improved the Net Operating Income by 9.7% annually while improving the

operating margin by 310 basis points.

. Through relentless focus on sales, service and renewal penetration; out-

performed the industry in Net Rental Income growth by 240 basis points,

improving profitability of the Division by roughly $10 Million.

. Through implementation of Call Center strategy and re-engineering the

sales process, improved the contact to sales ratio of the team by 54%

allowing for a significant reduction in marketing expense.

. Achieved superior financial results while leading the team through the

sale of more than 50% of the portfolio's assets during 2008.

Regional Vice President, Chicago Operating Center 2003-2005

Responsible for a portfolio of 31 Business Units with revenues of roughly

$90 Million spread across five states. Direct a team of 230 team members.

. Led company in Occupancy Improvement and ended with the top Occupancy in

the company.

. Developed three team members that were promoted to Director or Vice

President level

. Promoted to lead the Midwest Division following success in this initial

assignment.

BUDGET GROUP, Lisle IL

1987-2003

Leading service company servicing both consumer and commercial

transportation markets. A $2 billion company with 3,200 locations. In

2003 the company was acquired by Cendant; the parent of Avis Rent A Car,

and the two companies were merged to become Avis Budget Group.

TOM SEEGER 630-***-****

Page Two

Budget Group continued:

Vice President, Vehicle Operations, North America 2000-2003

Directed all North American Fleet activity including planning, purchasing,

utilization, maintenance, and re-marketing. Management of the $3 billion

fleet assets accounted for roughly half the companies P&L and involved

working closely with all suppliers including vehicle manufacturers and

financing sources.

. Through improvements in planning and execution, increased the utilization

of the fleet significantly, improving the P&L by approximately $19

million per year.

. By re-engineering the process by which maintenance was supplied, reduced

the expense by 15% producing a savings of $17 million per year.

. Planned and implemented the consolidation of Budget Car, Budget Truck,

and Ryder TRS fleet management departments into one group called Vehicle

Operations. The new group improved processes, facilitated better

supplier negotiations and reduced overhead by 35%.

Vice President, Operations Planning, North America 1995-2000

Led an internal Process Improvement team that designed and implemented

Process Change and Continuous Improvement with a mission to increase

operating margin, while improving customer satisfaction. Responsibilities

included direct oversight of Customer Relations Call Center, Sales Support,

Training, IT Operating Applications, as well as P&L responsibility for two

of Budget's fully owned subsidiaries.

. Developed and implemented new customer service standards, processes and

metrics that lead to a 2.5 percentage point improvement in Budget's

externally measured customer satisfaction ratings.

. Led team that designed and implemented Budget's premier service,

Fastbreak. Implemented offshore credential processing, automated account

registration and service delivery standards.

. Successfully consolidated an acquired subsidiary with $100M in sales and

200 locations, into the base business, improving the profitability by $6

million per year.

. Served as key contact and troubleshooter for major account activity for

North American

Director, Operations, Central Region 1990-1995

Managed a regional business unit consisting of seven General Managers,

1,400 employees, 84 locations and $195M in revenue. Responsibilities

included P&L and Asset Management

General Manager, Chicago, IL 1987-1990

In addition to the profit and loss of the business unit, responsibilities

included sales, marketing, operations, accounting, training and human

resources.

HERTZ CORPORATION, Park Ridge, NJ 1977-

1987

A succession of management assignments each with progressive

responsibility, ultimately leading to senior field positions as Zone

Manager, North Central and Zone Manager, New York.

EDUCATION

Bachelors of Science, Business Administration,

Miami University, Oxford, OH

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