Customer Service Sales

DANIEL SROUR, MBA

**** ****** *** ******** **** IL 60035

Phone 312-***-**** **********@*******.***

Seasoned International Business Development Manager with 10+ years of

experience in international sales, strategic global pricing, sales

forecasting, and customer service.

SKILLS

. Experienced managing complex international assignments and

negotiations.

. Experienced opening distribution and developing international

accounts.

. Experienced in analyzing pricing models and international pricing

structures.

. Effective inventory control and demand planning process implementation

in a manufacturing environment.

. Excellent business analytical skills for effective forecasting and at

prioritizing projects.

. Extensive knowledge in international logistic operations, sales

operations and customer service.

. Supervisor experience and innovative teamwork oriented person.

. Multilingual. Fluent in Spanish and English and knowledgeable in

Hebrew and German.

. Extensive computer experience. Well versed in SAP, Business

Warehouse, Microsoft office, Windows, and Internet tools.

. Excellent communication skills in a diverse multicultural environment

in a global company.

PROFESSIONAL EXPERIENCE:

Solo Cup Company - Highland Park July

2008 - present

International Marketing and Sales Account Manager - International

Department

. Increased sales revenue 20% by developing a retail program for the

international department.

. Increased 10% profit margins by developing an outsourcing program for

Asia, South Pacific and select other markets.

. Led the implementation of new Solo branded product launches achieving

20% sales revenue growth in Norway and Latin America.

. Developed a distribution model for the international department and

cut 23% of freight cost.

. Assisted in reducing dependency of USA based exporters analyzing

existing price structures and recommending effective measures.

. Developed business processes that facilitated international

transactions and effective reporting for the Regional Sales Managers

Wrigley Confectionary Company - Chicago Oct 2001

- Jan 2008

Customer Service Supervisor and Operations Manager (Jan 2007 - Jan 2008)

. Increased profit margins by 15% and reduced product diversion by 80%

by developing balanced price structures, terms and conditions of sale

for Latin America.

. Implemented "make-to-order" process as appropriate leading to reduced

inventories and improved forecast accuracy from 15% to 85%.

. Developed strong relationships with Wrigley Country Sales Managers to

deliver solid demand plans, accurate sales forecast and yearly

budgets.

. Achieved annual savings of US$700K in distribution cost by effectively

managing third party logistic providers.

. Effectively trained and supervised a team of customer service

coordinators to assist in delivering US$90MM in annual sales revenue.

. Established a reporting system to evaluate and monitor export

shipments, local sales to the market trade, inventories, order status

and open receivables.

. Developed and implemented corporate cargo theft prevention best

practices reducing US$1.0 MM in losses.

Customer Support-and Special Projects Latin America (Oct 2001 to Dec 2006)

. Optimized Latin America's Customer Service efforts and assisted in the

forecasting and delivery of 50 MM in annual sales.

. Assisted in achieving 25% increase in annual sales revenue in Latin

America by leading new product launch projects sourced from Wrigley

global manufacturing facilities.

. Improved financial control by developing and introducing clear export

distribution guidelines, adequate pricing structures and terms and

conditions of sale for Latin American markets.

. Communicated pricing decisions and company pricing policies as well as

related terms and conditions of sale internally and to customers.

. Developed and coordinated logistics for all export activities and led

the S&OP Meetings as the voice of the Latin America Department.

. Reduced inventory levels by 85% by implementing Vendor Managed

Inventory programs with key distributors.

. Led an international team to transition a global business operation to

the Wrigley Dubai Middle East office in the Jebel Ali free zone and

trained new hires.

Del Valle Food Products Inc - Miami, FL Feb 2000

to Sep 2001

Export/Customer Service Manager

. Responsible for managing all the Latin-American and Caribbean exports

activities for Del Valle Foods' exclusive distribution rights of

selective retail and consumer products from Procter and Gamble, Sara

Lee, Bristol-Myers, and others.

. Managed key client relationships and developed special logistic

arrangements to support smooth and timely delivery of unusually high

volumes and cyclical orders.

. Reduced 25% distribution cost by establishing special pricing

arrangements with freight forwarders and shipping companies.

. Increased sales revenues by 20% by personally influencing the decision

of a major supplier to utilize Del Valle Food Products as exclusive

distributor.

Pl sticos Rimax S.A. - Colombia

Jan 1997- Jul 1999

International Business Development Manager

. Increased annual sales revenue 85% by identifying new opportunities,

negotiating pricing terms and closing international distribution

contracts/deals in selected international markets.

. Trained local distributor sales force, provided sales merchandising

expertise to customers to achieve sales goals and maximize

distribution.

. Developed international annual sales objectives and managed the budget

and sales forecast for the international sales team.

. Managed and coordinated marketing and international trade shows.

. Partnered with the Marketing Department to create and deliver

catalogs, product samples, and promotional material to clients

worldwide.

. Stayed current on developments within the regions and followed up on

market trends.

EDUCATION

Masters in Business Administration in Strategic Management

DePaul University -Chicago IL - 2005

Bachelor of Science in Business Administration and Marketing

Javeriana University - Cali, Colombia - 1996

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