Customer Service Management
Resume:
Latauri s. brown
Ellenwood, GA 30294
************@*****.***
procurement&purchasing
Over 10 Years Experience in Self-Directed Positions Requiring Effective
Support, multi-tasking, reliability, organization as well as management
skills
Demonstrated administrative expertise in supply purchasing, file management
storage, phone and personal reception, maintenance of corporate account
statements. Provided executive support for senior managers and directors.
Recognized for demonstrated professionalism, flexibility, attention to
detail on the job, Proven organizational, communication and multi-tasking
skills. Demonstrated the ability to handle confidential and sensitive
business, as well as personal matters, with the highest discretion and
integrity. Highly effective team collaborator who can easily acquire new
skills and demonstrates a 'can-do' attitude when taking on new
responsibilities.
Core Competencies
. Executive Schedule and Task Management
. Expedited reports for various sources
. Internal and External Correspondence
. Receiving / Mailroom Experience
. Workflow Planning and Prioritization
. Documented and Records Management
. Scheduled training sessions
. Continuous Process Improvement
Technical Skills
. Windows 2000/ XP, Microsoft
. MS Office Suite: Access, Excel, Outlook, Word and PowerPoint
. Lotus Notes
. Adobe Acrobat, Internet/Intranet, PeopleSoft
. Management Administrative Reporting System (MARS)
. Reality Procurement System
. Emory Express Procurement Systems
Professional Experience
TSI Future Staffing Conyers, GA
06/2009 - Present
Customer Service/ Data Entry Specialist
. Provides world class customer service to internal and external
customers.
. Answers phones, emails, and faxes to respond to respond to customer
request.
. Uses computer software application to document incoming and outgoing
calls.
. Provides customer with product and service information.
. Transfers calls to appropriate staff.
. Research customer inquiries.
. Maintains call log and customer reports.
. Recognizes, documents, and informs management of trends in customer
calls.
. Scheduled and facilitated training sessions for maintenance staff and
warehouse personnel
Emory University., Atlanta, GA 07/1999 to 04/2009
Senior Procurement Assistant
Materials Handler / Data Entry Clerk
. Purchased maintenance materials for Facilities Management Department
for 60 mechanics and supervisors.
. Researched price comparison with multiple vendor's for cost effective
materials.
. Ordered materials via fax, phone, internet, and organization's
software
. Maintained order status and delivery results to customers
. Purchased, picked up, and delivered materials as requested
. Handled all inventory levels, monitored merchandise, and provided
feedback to management for replenishment.
. Assigned and distributed work order and purchase order numbers
. Tracked, communicated, and resolved invoice issues in a timely manner
. Scheduled and facilitated training sessions for maintenance staff and
warehouse personnel
. Worked collaboratively with various departments such as Central
Purchasing, Finance, Accounts Payable, and payroll.
. Entered DTR's (daily time reports)
. Evaluated and managed material request forms
. Managed credit account in excess of $60,000 on a monthly basis
. Obtained quotes for contract bidding for purchases greater than $5000
Kroger, Decatur, GA 06/1996 to 08/1998
Floor supervisor / Customer Service Representative
. Provided superior customer service through listening to customers,
anticipating their needs, and recommending financial services.
. Directed sales floor activity, assist customers and address customer
concern.
. Trained new employees.
. Western Union transactions
. Prepared regular correspondence.
. Handled overrides and multiple accounting issues and made bank
deposits.
. Supervised approximately 15 associates on multiple shifts
Education And Professional Development:
Hancock Central High School, Sparta, GA
High School Diploma, 1993
DeKalb Technical College Decatur, GA 1993
References and supporting documentation furnished upon request.
LSB
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