Engineer Software
Resume:
Escondido, CA *****
*******@*******.***
Amalia Mainali
Work Experience Bachelor housing and billeting
Camp Pendleton,CA
Front Desk Clerk
Performs a wide range of clerical and service duties related to the operation of billeting
fund facilities such as computer entry, answer phones and transferring calls to appropriate
rooms or taking messages for guests. Responsible for taking/canceling room
reservations, checking guest in/out providing information regarding activity services, room
availability, and other various front desk tasks assigned by management.
Motorola
San Diego, CA
6/2008-10/2008
Contract Computer Operator/PKI Coordinator
Monitor and control electronic computer and peripheral electronic data processing
equipment to process business, scientific, engineering and other data according to
operating instructions. Monitor and respond to operating and error messages. Process,
produce and fulfill data requests. Generate data using proprietary software, record
activities in electronic and paper logs.
Fujitsu
San Diego, CA
6/2006-9/2007
Contract Field Engineer
Responsible for replacing defective parts associated with POS (Printers, keyboards,
check readers, monitors, scanners, registers) equipment in retail stores. Install self-
service pay card reader inside Sony Picture Station. Update Sony software, install SSP
software, update borders and templates. ATM Maintenance,experience with dell. Provided
support, troubleshooting, configuration and installation for Microsoft Office 2003 and 2007.
Webster Data Communication
Camp Pendleton, CA
6/2007-9/2007
Helpdesk Desktop Technician/CSR
Monitored, operated, and maintain HW, SW and networks for computing platform.
Performed first line support for service interruptions such as printer routings, power
outages, wiring problems and malfunctioning servers. Escalated unresolved problems to
expedite resolution, experience with dell, software and hardware installations,
troubleshooting/resolving issues with both hardware and software.
Computer Geeks
5/2006-4/2007
Oceanside, CA
Customer Support Specialist
Answer, evaluate and prioritize incoming telephone, voice mail and e-mail requests for
assistance with HW, SW and other computer related technologies. Log, resolve and
follow up on client support issues. Review, update or create technical support
documentation. Logs and tracks calls using problem management database, and maintains history
records and related problem documentation.
Double Tree Hotel
7/2004-5/2006
Arlington, VA & San Diego, CA
Communications Operator
Received, dispatched and documented data to teams in emergencies, including fire
alarms, code 5, diver’s alert network, life flight and disaster. Monitored advanced
interactive systems, building security, fire/air compressor alarms, reported
telecommunications operating system failures to appropriate personnel. Trained new
communication operators.
Fort Meyers Officers Club
Arlington, VA
4/2003-7/2004
Receptionist
Handled a 20+ line phone system. Expedited communication between upper
management and general personnel.
IBM
Gaithersburg, MD
9/2000-10/2001
Computer Operator
Identified and solved the problem or terminate program. Control the console of either a
mainframe or a group of microcomputers. Loaded equipment with tapes, disks, and paper
as needed. Monitor the control console and responded to operating and computer
messages.
Education Devry University
Computer Information Systems
A+ certified
Orange Technologies
Computer Repair Certification
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