Service Real Estate

PHONE 443-***-**** . E-MAIL ********@*******.***

**** ****** *** **. . *** AIR,MD 21015

BRANDON S. HOOPER

Objective

To obtain a growth oriented position that will enable me to

grow personally and professionally

Education

2001-2005 West Virginia Wesleyan College

Buckhannon, WV

Bachelor of Arts

Major: Communication

Minor: Business Management

Personal Attributes

Ability and desire to learn new products and technologies

Highly motivated

Strong decision making

Demonstrate strong verbal and written communication skills

Proficient at meeting deadlines in a multi-tasking environment

Work Experience

July 2009-Present Academy Mortgage Corporation

Glen Burnie, MD

Mortgage Banker

Develop marketing strategies to promote growth and business

opportunities and to maximize performance against target

Conduct face to face client interviews providing

recommendations for different products and services where

appropriate

Establish relationships with a variety financial partners such

as accountants, real estate agents, and insurance agents to

assist with business development

Act as a liaison between the customer and the underwriter

throughout each transaction

Keep up to date with policy and procedures relating to all

aspects of the job and applying all knowledge as needed

Ensure prompt and accurate completion of all initial mortgage

related administration and documentation, ensuring compliance

with lending policies and administrative procedure

July 2006-July 2009 T. Rowe Price

Owings Mills, MD

Retirement Plan Coordinator

Managed and coordinate the outsourcing of plan administration;

maintained a schedule for year-end processing; lead client

meetings and conference calls; maintained outstanding issues

log.

Reviewed and maintained all plan related documents; acquired

knowledge of the plan, TRP Retirement Plan Services and the

retirement industry; documented and maintains plan procedures

and forms

Developed and delivered requests for financial information and

reporting from clients, auditors and internal groups; managed

quarterly statement processing; responded to requests for

information from internal and external service partners

Responded to inquiries from Participant Service Center

Representatives; identified and took action on errors;

conducted research and documented findings.

Processed and quality checked complex transactions; coordinated

discussions on transaction processing with client or internal

groups, monitored agency, distribution and settlement accounts,

5500 preparation and non-discrimination testing

Participant Service Account Representative

Optimized the client experience by providing an exceptional

level of service to Defined Contribution (DC) and Defined

Benefit (DB) retirement plan participants by fielding inbound

telephone inquiries regarding service related topics for

specific products including but not limited to, the TradeLink

and TradeLink+ retirement plan brokerage window and utilization

of Morningstar Advice tools

Took ownership of participant and plan related issues by

researching historical account activity and interacting with

various internal parties

Enhanced client relationships by appropriately identifying

opportunities and presenting value added services such as

online account access and consolidation of outside retirement

plan assets into existing plans with T. Rowe Price;

appropriately identify opportunities to retain retirement plan

participants and assets and provide appropriate education or

transfer calls to the appropriate group to build upon the

current relationship. Serve as the primary point of contact for

individual plans as business need dictates

Handled specialized callout campaigns and served as the primary

contact group for inbound inquiries from specific plans as

business needs dictate. Assisted the new plan conversion

process by quality checking lists of individual securities

expected to arrive at TRP via an upcoming plan conversion

Loan Specialist All Credit Funding

Towson, MD

Develop relationships with clients in order to build a positive

business reputation growth

Sustained knowledge base of FHA, conventional, 203k rehab, and

construction loans to satisfy all types of client requests

Provided guidance for most the beneficial financial route for

each client

Recruitment Specialist Maxim Health Services

Lutherville, MD

Sought, recruited and interviewed medical professionals to fill

contract positions for both hospitals and medical facilities

Acted as a liaison between the hospital and the contracted

employees to ensure both employee and client satisfaction

Managed weekly and biweekly timesheet and payroll for

approximately twenty employees to thirty five employees

Professional Development

. Maryland Mortgage Originator License

. American Society of Pension Professionals and Actuaries

(Retirement Plan Fundamentals Certification)

References

Available upon request

Contact this candidate