Customer Service Manager

Lisa A. Tolan

**** ****** *****, *** *****, Arkansas

479-***-**** • ***********@*******.***

EDUCATION

*/****

Barton County Community College

Associate Degree

Associate Degree in Graphic Design.

With an emphasis on web design and pc & network support. Overall GPA 3.79

5/1995

Fayetteville High School

High School or equivalent

Graduated High School, 4th in class, GPA of 3.89. Emphasis in Business Technology.

EMPLOYMENT

9/2007 Present

Foundation Telecommunications, Inc

Sales & Support Manager

General office duties, responsible for central messaging, central faxing, opens and distributes mail,

primary shipping contact for Federal Express and UPS. Provides on line and phone assistance for

clients. Receives trouble reports, investigates, and advises clients of solutions. Maintains client database

and maintenance records. Not only participate in system design process, including preparation of

computerized CAD drawings, i.e.. wiring diagrams for various projects (application designs for satellite

uplinks and downlinks, monitoring equipment, cross section diagrams of various degrees from site to

scale, diagrams of building on project site to scale); also assists the project manager in developing

responses to Requests for Proposals, Grant applications preparation, and Quotations, and reviewing

specification sheets and quotes for equipment from vendors. Level 1 Technical Support for remote

wireless networks and hot spots, and is 24/7 technical support for end users of the wireless networks.

4/2006 – 9/2007

National Home Centers, Inc.

Office Manager Assistant/Administrative Support

General office duties, filing, faxing, and administration. Main duties included overseeing daily operations

of retail environment. Monitor salesman and customer issues storewide. Managed inter company transfer

system and inventory procedures. Managed appliance service repair department and warranty claims

department.

3/2005 – 4/2006

Movie Gallery, Great Bend, KS

Assistant Store Manager

Main objective is to understudy the role of Store Manager by assisting in training, scheduling, and

supervising staff, coordinating promotional activities, and maintaining profitability. Provide direct

supervision of Senior Customer Service Associates and Customer Service Associates. In the absence of

the Store Manager, I am responsible for the effective operation of the store and maintaining the highest

standards of Customer Service from all personnel on duty.

9/2004 12/2004

National Home Centers, Inc, Bentonville, AR

Customer Service Representative

Main duties included customer service and cashier for home décor/furniture department. General office

duties, filing, faxing, copy, sales entry, transfer request. Responsible for scheduling delivery and service

calls for customer accounts. Assist salesman on floor.

10/2003 9/2004

DDP Holdings Siloam Springs, AR

Merchandiser/Vendor

Responsible for the overall inventory management and presentation of assigned sections. Complete

Service Calls. Maintain plan o gram integrity. Maintain vendor displays. Ensure product area is clean and

will maintained, according to vendor specifications. Maintain and replace POP, as needed. Complete

periodic surveys, and report results. Understand vendor specific product knowledge, and communicate

that knowledge to Lowe's personnel when requested. Provide continuous courteous and professional

customer service to vendors, Lowe's personnel, and Lowe's customers.

5/2002 7/2003

Foundation Telecommunications Inc Rogers, AR

Sales Assistant/IT Assistant

Design and maintain corporate website, Inventory management, basic clerical duties, filing, copy, fax,

Create marketing materials for conventions & shows, Customer support for corporate accounts, PC repair

and maintenance, Network repair and maintenance.

1/2001 5/2001

Barton County Community College Great Bend, KS

Instructor

Instructor of Digital Image Editing Course. Taught basics of software, and general usage of techniques

and properties of Photoshop. Assist students with assignments, grade assignments and review class

material.

6/2000 12/2001

Great Bend Tribune Great Bend, KS

Webmaster

Maintain corporate websites. Oversee servers and workstations. Manage ISP accounts, set up and

troubleshoot customer dial up accounts. Design websites for local companies. Customer Service.

Company PC/Mac Technician.

Contact this candidate