Human Resources Manager

GIGI GAN, SPHR

Laguna Niguel, CA *****

Cell Phone 949-***-**** E-mail: *******@***.***

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SUMMARY OF QUALIFICATIONS

1. A dynamic business partner with over 11 years of Human Resources

experience including sourcing, recruitment and retention,

employee relations and conflict resolution, training design and

presentation and compensation, workers comp and benefits

administration.

2. Over 15 years experience supporting multi-site and multi-state

operations in service industries.

3. Experience collaborating with senior management and demonstrated

ability to improve organizational and departmental effectiveness

through designing, improving and implementing human resources

programs and initiatives linked to the strategic objective of

the business.

4. Effectively develops and manages relationships with internal and

external clients.

5. Strong organizational, analytical, and problem solving skills.

Committed to reducing company exposure to employee litigation

through prudent employment decisions and practices.

6. Excellent in both written and oral communication. Outstanding

in presentation and training.

PROFESSIONAL EXPERIENCE

Riverstone Residential Group- South Coast Metro, CA

www.riverstoneres.com

Human Resources Manager October 2009-

December 2009

Associate Vice President/Recruiting Manager December 2008-

October 2009

. As Associate Vice President and Recruiting Manager, oversaw the

recruitment activities and processes for the Western Region

Portfolio of this 3rd Party Property Management Company. The

western region has over 50,000 apartment units in its portfolio

throughout California, Nevada, Oregon and Utah. Recruitment

function at Riverstone was eliminated in October 2009.

. As Human Resources Manager, worked on Corporate HR projects,

such as revision of the Associate handbook, designing an e-

Learning module for handbook orientation and designing an e-

Learning module for I-9 compliance.

BlackRock/ Metric Property Management- Newport Beach, CA

www.blackrock.com

Vice President, Human Resources Relationship Manager December

2007- December 2008

Associate, Human Resources Relationship Manager October

2005- November 2007

Managed the Human Resources function for BlackRock's 2 Southern

California regional officse, as well as its subsidiary, Metric

Property Management's Western Region. Supported BlackRock Real Estate

Investment group.

. Primary focus is the development and implementation of Human

Resources initiatives supporting the growth and operations of

Metric Property Management. Contributed to the reorganizing

and streamlining of systems, practices and policies to support a

fast growth business environment.

. Supported Metric's western region in an HR Generalist capacity

and was responsible for talent acquisition, performance

management and employee development. Heavy employee relations,

conflict management and investigations.

. Supported BlackRock Realty's 2 regional offices in southern CA

by rolling out BlackRock HR initiatives and policy /program

implementation.

Achievements:

. Through improved recruitment and retention initiatives, reduced

associate turnover form 64% to 38.5% in 3 years.

. Centralized the recruitment function and established baseline

metrics resulting in a cohesive process for the recruitment

cycle. Hired and trained the Human Resources Coordinator to

handle all recruitment advertising (print, web), OFCCP

compliance reporting and participation in the implementation of

Taleo applicant tracking system within Metric.

. Partnered with senior management and District Managers to

develop competency models for each on-site position. Led the HR

Team in creating interview guides and performance evaluation

forms based on the competencies. Developed and delivered

training to all Community Managers and Maintenance Supervisors

to rollout these tools.

. Researched and implemented a web based application to administer

pre-employment skills assessments for maintenance candidates,

thus ensuring integrity of the assessment and time savings for

both the candidate and the Regional Construction Managers.

Shea Properties- Aliso Viejo, CA

www.sheaproperties.com

Human Resources Manager August 2003-

October 2005

Human Resources Coordinator April 2001 to

July 2003

Managed the Human Resources function for the Southern California

region for this privately held commercial and multi-housing

development and property management company.

. Assisted managers with associate coaching and counseling.

Oversaw workers comp claims and handled leaves of absences.

. Delivered training in the following areas: Targeted Selection

program (DDI's Behavioral based interviewing), Performance

Impact (Performance Appraisal software), Business Ethics and

Sexual Harassment

. Calculated 3 different types of annual incentive-based

compensation plans and annual salary increases. Participated in

4 salary surveys for the company.

. Handled the recruitment (sourcing through candidate background

process) of both exempt and non-exempt on-site and corporate

office staff.

. Projects included biennial Company-wide Associate Engagement

survey, annual HR strategic planning, chairing the Rewards and

Recognition committee and formulating annual HR budget.

Achievements:

. Partnered with IT to design an applicant tracking system

utilizing Lotus Notes.

The William Lyon Property Management Company- Newport Beach, CA

www.lyonapartments.com

Human Resources Manager August 1998- July

2000

Payroll Accountant January 1993

to July 1998

Managed the Human Resources and Payroll department for this multi

state, residential property management company.

. Provided direction to site managers with regards to recruitment,

conflict resolution and employee relation issues within

compliance with Federal and State Labor Laws.

. Oversaw the administration of workers' compensation, leave of

absence, new hire process and employee benefit plan design and

execution.

. Created and implemented various company policies such as sexual

harassment and pre-employment drug testing. Designed and

presented various employee and management training programs,

including Preventing Sexual Harassment and Managing Declining

Performance.

. Duties include the creation of a payroll and HR departmental

budget, handling 401(k) plan audits, participated in

compensation surveys and benefit plan implementation.

Achievements:

. Wrote and produced a 9 minute New Hire video which introduced

new employees to the company's history, values and culture.

This video won an Award of Distinction in the 2000

Videographer's Award.

. Participated in company-wide initiative to improve quality,

process management, innovation and customer service, resulting

in 2 awards- 1997 and 1999 California Council for Quality and

Service, Bronze and Silver awards respectively, for Best-In-

Class

. Involved in the transition of payroll systems from ADP to

ProBusiness.

. Recipient of 1995 Lyon President's Cup Corporate Employee of the

Year for outstanding performance and demonstration of company

values.

EDUCATION

B.S. Accounting and B.A. Communication Arts- De La Salle University

Human Resources Certificate Program- University of California, Irvine

Targeted Selection Administrator and Certified Trainer- Development

Dimensions International (DDI)

Search Lab 2008- AIRS

PROFESSIONAL DESIGNATIONS

Senior Professional in Human Resources by the Society for Human Resource

Management, May 2002

Certified Payroll Professional by the American Payroll Association,

September 1997

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