Customer Service Sales

Patrick A. White

**** ***** ******** ******, **** 1 ( Chicago, Illinois 60657 (

773-***-**** ( *******@***.***

Summary of Skills

Print Production Direct Mail Production Project Management

Strategic Planning Contract Negotiation Process Improvement

Revenue Forecasting Professional Cost Analysis

Leadership Presentations Scheduling

Brand Stewardship

Profile

. A highly capable professional with comprehensive experience in

print and direct mail production management. Quality-driven with

an impeccable work ethic; achieve positive results either

autonomously or as integral part of team effort

. Capable of quickly identifying any areas of potential growth and

create innovate strategies to maximize return on investments.

Flawlessly manage production process from conception through to

completion with demonstrated results. Consistently adhere to

total customer focus and commitment.

. A diplomatic, articulate communicator and leader with solid

presentation skills; able to effectively interface with a diverse

population of individuals at all levels. Specialize in providing

creative, effective and cost-conscious direct marketing and print

solutions.

Professional Experience

D.trio Marketing Group 2008 - Present

MINNEAPOLIS, MINNESOTA / CHICAGO, ILLINOIS

NATIONAL SALES DIRECTOR

OVERSEE ALL SALES ACTIVITIES FOR HIGH-VOLUME DIRECT MARKETING

AGENCY; CONSISTENTLY DELIVER QUALITY RESULTS FROM VIRTUAL OFFICE

ENVIRONMENT. RESPONSIBLE FOR FACILITATING SALES OF MARKETING

SERVICES FOR ALL DIRECT MARKETING CHANNELS (PRINT, DIRECT MAIL, E-

MAIL, WEB, MOBILE AND SOCIAL). DEVELOP AND IMPLEMENT MARKETING

STRATEGIES AND MONITOR BACK-END RESULTS TO ENSURE PROJECTS

SUCCESSFULLY MEET SPECIFICATIONS AND EXCEEDS CLIENT EXPECTATIONS TO

PROMOTE SATISFACTION, REPEAT BUSINESS AND REFERRALS.

. SELECTED TO MANAGE RFQ PROCESS FOR LARGEST CLIENT; QUALIFIED

VENDORS, COMPILED BIDS AND NEGOTIATED TERMS TO ACHIEVE

OPTIMUM PROFIT MARGIN.

. MADE ADJUSTMENTS TO DIRECT MAIL PROGRAMS TO INCREASE PROFIT

MARGIN.

JOHNSON & QUIN, INC. 2004 - 2008

NILES, ILLINOIS

ACCOUNT EXECUTIVE

PROSPECTED LEADS, DEVELOPED NEW BUSINESS NATIONWIDE AND MANAGED KEY

ACCOUNT BASE. SUCCESSFULLY INITIATED, LAUNCHED AND MAINTAINED

NUMEROUS COMPLEX DIRECT MARKETING CAMPAIGNS. COLLABORATED DIRECTLY

WITH ALL CLIENTS TO ACCURATELY ASCERTAIN DESIRED END RESULTS AND

PROVIDED INFORMED RECOMMENDATIONS FOR IMPROVEMENT; COORDINATED

EFFORTS WITH INTERNAL PRODUCTION DEPARTMENTS TO ENSURE HIGHLY

EFFICIENT AND PRECISE WORKFLOWS. ESTIMATED MANUFACTURING COSTS,

GENERATED PRODUCTION PROPOSALS AND CULTIVATED RAPPORT WITH CLIENTS.

MONITORED ACCOUNT MANAGEMENT TEAM TO ACHIEVE TIMELY AND ACCURATE

MANUFACTURING PROCESS.

. GENERATED $3 MILLION IN NEW BUSINESS REVENUE BY SUCCESSFULLY

DEVELOPING KEY RELATIONSHIPS NATIONWIDE (2008).

. RECOMMENDED WORKFLOW ADJUSTMENTS TO HIGH PROFILE ON-GOING

DIRECT MAIL MARKETING CAMPAIGN, RESULTING IN $250,000 IN COST

SAVINGS ANNUALLY.

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Patrick A. White

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Japs-Olson Printing Company 2002 - 2004

SAINT LOUIS PARK, MINNESOTA

CUSTOMER SERVICE / ESTIMATING REPRESENTATIVE

MANAGED ALL ASPECTS OF PRODUCTION FROM INCEPTION THROUGH TO

COMPLETION; COLLABORATED WITH CLIENTS

AND PLANT MANAGERS TO EFFICIENTLY DEVELOP, PLAN AND PRODUCE

EFFECTIVE DIRECT MAIL AND COMMERCIAL PRINT PROGRAMS; DELIVERED

TIMELY RESULTS WITHOUT SACRIFICING QUALITY. PERFORMED COLOR PRESS

CHECKS

TO OPTIMIZE OVERALL COLOR BALANCE. IDENTIFIED AND ADDRESSED

POTENTIAL PRINTING/PRODUCTION ISSUES AND INITIATED PLANS FOR

MINIMIZATION OR RESOLUTION. NEGOTIATED TERMS AND CONTRACTS.

INTERFACED WITH CLIENTS DAILY TO PROVIDE PROGRESS UPDATES AND

TROUBLESHOOT ISSUES. COMPLETED PROJECTS WITHIN ESTABLISHED UNITED

STATES POSTAL SERVICE GUIDELINES TO ENSURE COMPLIANCE AND MAXIMUM

SAVINGS. CONDUCTED ANALYSIS OF PREVIOUS PERFORMANCE; IMPLEMENTED

STRATEGIC ADJUSTMENTS FOR IMPROVEMENT.

. APPOINTED TO CUSTOMER SERVICE REPRESENTATIVE FOR

ORGANIZATION'S LARGEST CLIENT.

TRAINING

MIDWEST DIRECT MARKETING ASSOCIATION (MDMA)

Ink & Substrates Contract Negotiation Typographic Style

All About Paper Tone & Color Analysis Print Estimation

Consultation Effective Press Checks Account Management

Chicago Association of Direct Marketing (cadm)

Direct Marketing Basics

Technical Skills

Adobe Photoshop Microsoft Office Suite Adobe Illustrator

Adobe Acrobat Adobe PageMaker Adobe InDesign

QuarkXPress Extensis Suitcase Macintosh OSX 10.5.8

Education

Rochester Institute of Technology 2002

ROCHESTER, NEW YORK

BACHELOR OF SCIENCE IN PRINT MANAGEMENT

MINOR: AMERICAN POLITICS

. RECIPIENT OF 4-YEAR GRAPHIC ARTS TECHNICAL FOUNDATION (GATF)

PRINTING SCHOLARSHIP

SELECT COURSES

Graphic Software Tools Graphic Print Design Sales in the Graphic

Electronic Arts

Operations Management Communications Management in the

Gravure Lithography Graphic Arts

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