Customer Service Manager
Resume:
Rhonda Power
Centerville, In *7330
Phone: 765-***-****
***********@*****.***
OBJECTIVE: A responsible position where I can utilize - and further enhance - the skills and talents I have
developed.
QUALIFICATIONS
Twenty years comprehensive experience in all aspects of Logistics, Production and Inventory Control,
Office Administration and Management, Accounting and Customer Service, all complemented by a solid
educational background in Accounting, Economics and related business disciplines.
Highly diversified practical business experience affords the ability to readily learn new assignments and
effectively adapt to any given situation - exceptionally strong organizational skills - career reflects successful
ability to manage several projects simultaneously within a face-paced, consumer-driven environment.
EDUCATION
1977 Graduate - Richmond Senior High School
1978-1981 Indiana University East – Associate Degree Business Science
Certified ISO 9002 Auditor
Certified Auditor TS 16949
Six Sigma
General Aluminum Lean Manufacturing System
Principles of Lean Office and Administration – Ivy Tech
_______________________________________________________
EMPLOYMENT
2002- 2009 Production Control/Logistics Manager
General Aluminum Mfg. Co
1561 N.W. 11th Street
Richmond, Indiana 47374
Responsible for Shipping, Pack and Final Inspection Departments – 12 associates
Production scheduling for all direct labor departments -13% Overtime reduction
Productivity improvements 40% through manning restructuring and Lean Manufacturing
100% on-time deliveries for 27 months
Document Control for related departments in access database
Decrease in Quality issues 20 % by implementation dock audits
Materials Planner
All Customer service detail including production scheduling, on-time deliveries, logistics,
Inventory levels, and primary contact for all customers.
Maintain all production and shipping records and preparation of month end reports.
Backup for Human Resource Manager and Payroll
Responsible for department implementation of TS16949
Backup for Document Control Coordinator
2001 Staff Accountant - Henny Penny Global Foodservices
U.S 35 - Eaton, OH
Responsible for verification of pricing and quantities, posting and balancing of all inventories
on J.D. Edwards and AS400 system. Maintaining overseas sales staff, expense reports. Oral
and written correspondence with vendors and sales staff, and other various duties as required.
1999-2001 Office Manager - Angelo Iafrate Construction Company
375 Base shore Road - Mechanicsburg, PA 17050
Responsible for AP, AR, Payroll and Personnel issues including Monthly EEO reports.
Maintaining ledger entries for daily quantities from INDOT and Subs, preparation of various
monthly reports. Responsible for tracking and maintaining all of the above in Bidtek
(software). Maintain inventory for stone and aggregate for billing and job site. Author of
spread sheets for equipment utilization, man hours per bid item and other various State required
reports.
1995-1997 Payroll Coordinator - First Call Temporary Services
3 Glen Miller Pkwy - 935-7062
Responsible for processing payroll for up to 600 employees working for various companies, in
addition to administering all Workmen’s Compensation, unemployment and vacation benefits.
Other responsibilities included screening applicants for job placement, coordinating Temporary
assignments, and serving as a liaison between employees and clientele in resolving problems
and other duties as required.
1990-1995 Office Manager - Lemons Florist
13 South 10th Street - 962-1234
Responsible for managing all administrative and accounting functions for three locations,
including AP, AR, Payroll, 940, 941 and quarterly taxes and human resources, in addition to
sales and customer service.
1979-1990 Accounting/Costing - Belden Corporation
350 Northwest “N” Street - 962-7561
Responsible for managing all payroll and accounting distribution functions, in addition to
performing ledger entries, preparation of various reports and cost analysis. Assisted in the
implementation of MRP II inventory and costing standards throughout plant, including training
of personnel.
Expeditor
Responsible for ensuring quality customer service and on time delivery with key accounts.
Worked closely with plant personnel, sales representatives and customers in resolving quality
and delivery problems.
Solid working knowledge of Microsoft Word, Excel. AS400, J.D. Edwards, MRP II and Bidtek
(Termite), Ross, ADP/ETIME and Access.
Contact this candidate