Manager Management Development Project .Net Business

Information Systems Professional

A goal oriented and results driven individual with over 18 years experience

with information technology and CIS environments; Extensive hands-on

technical and management experience in Web Applications, Database Modeling

and SQL integration conforming to best practices; LAN/WAN, Network

Architecture and Telecommunications; Strong experience with developing and

maintaining professional and vendor relationships; Proven track record to

operate successfully in either a manager or team leader/member role with

equally productive results; Innovative leader with ability to manage

executive level relationships and manage multiple teams over varied

technologies while consistently exceeding expectations.

Summary of Experience

Managing Dispersed IT Teams System Development Life Cycle (SDLC)

Executive Interaction/Communication Outsourced/Offshore Development

Multiple Project/Team Leadership Hands-on Application/Software Development

Budgeting and Cost Benefit Analysis Quality Assurance

Architecture and Design Requirements and Analysis

Strategic/Contingency Planning Technical Specifications Development

Scope Management/Change Control Rollout and Production Support

Planning and Implementation

Technical Proficiencies

Platforms: Windows 2003 Server, Novell Netware 3.x/4.x, Microsoft NT

4.0, MS Win2k Server, OS/2, DOS, Windows 95, 2000, XP, VISTA,

Windows 7

Networking/Teleco Network/Telecommunications Standards and Architecture,

m: LAN/WAN, Avaya PBX Systems, inter-networking support

(routers, bridges, switches), VOIP, Cable Network

architecture TCP/IP, IPX/SPX, MAC Layer, AppleTalk, SNMP

(MIBS)

Languages: HTML, JavaScript, Classic ASP, ASP.NET 1.1, 2.0, 3.5, AJAX,

C# and VB.NET

Databases: MS ACCESS, SQL 2000, SQL 2005 Server, Oracle 9,10

Tools: MS Team Foundation Server, MS Project Server 2007, MS Project

Professional 2007, MOSS 2007, MS Visual Studio 2003/2008,

Microsoft Office, Dreamweaver, IIS 6.0, SQL Enterprise

Manager, SQL Server Management Studio, VS2003, VS2008, SQL

Compare and SQL Data Compare, Crystal Reports (SAP Business

Objects Enterprise XI), Serena PVCS.

Concepts: Project Management, PMBOK, Problem Analysis, Structured

Programming Techniques, QA Process, Web Design, E-Commerce,

GUI Design, Web Hosting, Object Oriented Programming,

Exception/Event Handling, Web Services/Service Oriented

Architecture, Waterfall and Agile development paradigms.

Professional Experience:

iQor Inc - Manager Application Development Nov 2009 - Mar 2010

Description - iQor provides services for clients to outsource collections

operations globally.

Manager of application development team with five project leaders managing

5 offshore development teams; Managed all resource allocation and

development efforts, prioritization, code review, and production deployment

scheduling for six proprietary software applications; Developed an

infrastructure to support project management and delivery of applications;

Implemented a structured System Development Life Cycle (Agile), and tools

to manage the process; Maintained direct interaction, communication,

presentations, and reporting on status and schedule targets to CEO.

Key Achievements

. Established process and systems with four months to mitigate

deficiency for; source control, development time, integration with QA

testing, and system to track and resolve software defects. The result

was a drastic bug rate reduction in software development, development

time, and seamless transition from development to QA

. Developed and provided input of a 2010 software roadmap working with

architecture, development, and CEO

. Contributed in an advisory role for UK datacenter and US network

design and new space migration planning

. Managed all business analysis and communication of technical

requirements to development team needed for successful coding and UI

development

KPMG LLP 1998-2009

Manager/Developer May 2004 - Oct 2009

Hands-on Management and development of internal ITS Web Reporting and

Application Development team with focus on new Web Applications and

interface for firm reporting; Accountability for development and delivery

of over 30 .Net web applications; Client requirements driven projects

developed based on web application GUI, and application integration to

backend SQL Server database integration with adherence to SDLC Practices;

Direct interface with business analysts, cross functional team members and

clients to develop business requirements to generate Technical

Documentation, and design;

Key Achievements

. Implementation, documentation of processes, and maintenance of three

stage development environment to increase development of applications,

database integration, and testing

. Leveraged .NET technologies to support rich applications utilizing web

services and API integrations with BMC Remedy system and SAP Business

Objects Enterprise XI

. Development of applications to replace manual firm (24,000 users)

processes and increased efficiency - Examples: PDA order and delivery

system with work flow to process PDA procurement, configuration and

distribution; internal technology purchasing website to support self

service employee purchases of hardware; Vista Migration effort for

managing and tracking employee computer configurations and scheduling

for migration.

Manager IT: National Voice Operations Manager Mar 2001 - May 2004

Direct Management and responsibility of US Telecom related to PBX systems

including all Voice and Video technologies, Voice and Data Circuits,

operations, installations and service; Managed a staff of 9 team members

with coordination of national resources; Project Management and team

management for voice technology deployments utilizing industry standards

for project management and tools to include scope development, scheduling,

resource assignments, budgeting, vendor relations, monitoring progress, and

execution of projects; Vendor maintenance and contract management with

third party vendors, for example Avaya, at&t, and sprint.

Key Achievements

. Overall management of 100+ PBX and Voicemail systems for the

enterprise, including voice capital budget control. Accurate

forecasting and fiscal responsibility resulted in savings measured by

budget under runs.

. Implementation design and installation of hardware and software for

the use of reporting on telecom costs allowing easier analysis of

telecom provider billing and usage resulting in savings to the firm.

. Participated as an active advisor in departmental and project related

technology meetings to provide technical insight related to all Voice

and Data technologies.

. Successful leadership - coaching, team learning development and

guidance for all personnel, as well as, performance and salary reviews

for team members.

Manager Network Architecture and Telecom Aug 1998 - Mar 2001

Manage all WAN/LAN and Telecommunications initiatives for the Eastern

Region. Responsibilities include direction of all IT requirements related

to technology with an emphasis on PBX System, Data Switch architecture, and

the management of providing a level of integration and support required by

the firm's direction and initiatives; Diligent preparation of all

projections, and management of infrastructure capital budgets for the 50 +

offices in the eastern region and KCIN; Successful control and management

of budgets in excess of $10M for operations projections, and $4M for

telecom upgrades, replacements, and expansion while consistently meeting

budget expectations.

Key Achievements

. Successfully managed a staff of eight, regionally dispersed

individuals, with responsibility of managing their performance

reviews, salary review/awards, promotions and all related

administrative documentation and policies.

. Managed operations to a level of consistency and recognition by the

consulting groups and operation services to become engaged in all

projects directly related to a proven service track record.

. Supported staff with training curriculum, technical advice and

direction, guidance in creating project plans, proposals, and career

planning.

. Managed multiple projects related to new construction, renovations,

and expansions and managed all vendor relations including regular RFP

preparation and vendor selections.

. Research and Design for Wireless network architecture to support

reduction in cabling costs.

Sharp Electronics - Manager Network Architecture Dec 1997 - Aug 1998

Operations

The primary focus was on managing all network operations for the North

American facilities providing WAN/LAN technologies. Formed a network

operations group to lead the design and implement a switched network

infrastructure; designed the architecture to be used and managed the

implementation of the WAN infrastructure replacing 17 sites throughout

North America.

Key Achievements

. Managed day-to-day network operations including direction to staff to

resolve local connectivity issues to mainframe, AS400, and local

Netware and NT servers. Actively managed and directed staff on

connectivity issues between sites.

. Implemented operational processes and procedures for all WAN and LAN

operations and Bay Network Hardware standards.

. Implemented Tivoli Network Management platform to maintain all WAN/LAN

network health tools.

. Managed the Network Firewall and Service Resource Security for all

trusted and un-trusted networks.

KPMG LLP 1994 - 1997

Project Leader Jul 1996 - Dec 1997

LAN Administrator Apr 1994 - Jul 1996

Project Manager/Engineer for Information Services. Responsibilities

included enterprise LAN/WAN network architecture designs, planning and

implementation as required for optimal network performance. Business needs

analysis and requirements aligned with firm goals to provide the best in

industry solutions. Overall project management and deployment for

integration and migration strategies.

Key Achievements

. Managed Firm LAN re-architecture with responsibilities including all

phases of coordination, planning, vendor relations, equipment

purchase, site implementation documentation, scheduling, and cross

regional resource management

. Designed architecture to be implemented for all WAN/LAN

implementations; authored and implemented a design reference guide to

support all infrastructure implementations

. Performed in a lead capacity for WAN impact analysis to prepare

feasibility studies for MPLS vs. traditional T1 and multiple T1

architecture.

. Managed day-to-day operations for the network department with 11 staff

members.

AWARDS:

KPMG Recognition Awards related to significant individual achievements in

the areas of Project Management, Leadership, Application Development and

Contributions.

2009 Encore Award Web Site Development "Living Green"

2006 Encore Award Web Site Development "Wireless PDA"

2005 Encore Award Princeton Phone System Deployment

2004 Encore Award Planning and Delivery of the MCI Webex Solution

Education

University of Phoenix: Bachelor of Science - Information Technology (2009 -

Present)

Front Range College, Westminster, Colorado (1990 - 1994) Computer Science

Special Training:

Microsoft .NET Framework 2.0 - Cisco Advanced Router Configuration - 2000

Application Development Foundation -

2009

Microsoft .NET Framework 3.5, ASP.NET Team Evolution - Team building and

Application Development - 2009 Management - 2000

Microsoft .NET Framework 3.5, ADO.NET Lucent Definity Basic Administration -

Application Development - 2009 1999

SharePoint Content Administration - Supervisory Success - Management Training

2009 - 1999

Applied ASP.NET 2.0 - ASP.Net 2.0 Web Cisco LAN Switch Configuration - 1999

Development - 2007

Microsoft.NET - ASP.Net 1.1 Programming Bay Networks - Router Configuration &

- 2006 Management - 1998

Project Management Professionals PMI - Microsoft NT 4.0 - Windows NT 4.0

2003 Architecture Designs, Administration,

Security, and Installation - 1997

Cisco IP Telephony - 2003 Netware - 3.12 CAN - 1994, 4.1

Administration - 1996

Lucent Definity ARS - Automatic Route

Selection - 2000

Contact this candidate