Human Resources Customer Service

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HIGHLIGHTS OF QUALIFICATIONS

Senior professional with demonstrated expertise in human resources

management and personnel leadership, which motivates staff productivity.

Proven ability to cooperatively work well with others to produce and

deliver required work and achieve optimal success. Successful background in

project management, business development and quality assurance. Highly

competent in leading HR efforts in mergers, acquisitions and contact

operations. Implemented strategies to achieve 'Employer of Choice' status.

Demonstrate solid project planning skills in coordinating all aspects of

each project from inception to completion.

Areas of

Expertise

. Microsoft Word . Microsoft Power Point

. Microsoft Excel . Microsoft Outlook

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Professional

Experience

Stiefel Laboratories, Inc., PALO ALTO, CA 2005-

2009

Human Resources Manager

. Develop, implement and maintain HR policies and processes.

. Facilitate daily HR needs including payroll coordination and benefits

administration.

. Advise management in appropriate resolution of employee relations

issues.

. Respond to inquires regarding policies, procedures, and programs.

. Direct full cycle recruitment activities, including, interviewing

prospective candidates, assisting hiring managers in the selection

process and providing orientation to new hires.

. Assist and lead special projects, including but not limited to:

performance management, training, open enrollment, employee survey

initiatives and communication projects.

. Research, recommend, develop new and/or revise employment policies and

procedures.

. Serve as primary resource to employees for all leaves of absence

including FMLA, CFRA, PDL and PFL.

. Prepare employee separation agreements, all related correspondences

and conduct exit interviews.

. Manage two full-time HR Associates and delegate related tasks that

support business objectives.

. Provide a high level of service and timely communication to employees

and management in order to ensure high employee satisfaction,

performance, and retention.

Connetics Corporation, palo alto, ca (A SUBSIDARY OF STIEFEL

LABORATORIES)

Senior Human Resources Representative

. Responsible for administering and managing all company wide health and

welfare plans including medical, dental, vision, 401k, and COBRA

administration.

. Managed all Worker's Comp/Disability claims and LOA's including, FMLA,

PDL, PFL, and CFRA.

. Maintained HRIS, employee census information, new hire entry,

termination processing and status changes.

. Conducted new hire orientation.

. Ensured company policies and practices complied with State and Federal

Labor Laws.

. Provided guidance, interpretation, and education to managers and

employee population regarding company policies and practices.

. Filed EEO-1 reports and performed non-discrimination testing for

Flexible Spending Account.

. Preserved all professional relationships with brokers, insurance

companies, and vendors.

. Worked closely with finance department regarding payroll and various

cross functional needs.

. Upheld the integrity, accuracy and confidentiality of all employee

files and information.

. Managed Receptionist and front desk activities.

. Administered ad hoc reporting.

. Conducted exit interviews and managed the exiting process.

. Lead special projects and company events, including company health

fair, blood drive, flu shot program and brown bag seminars.

INTERMUNE INC., BRISBANE, CA 2001 - 2005

Senior Human Resources Associate

. Administered, managed and maintained all health and benefits programs,

including open enrollment.

. Implemented and managed formal new hire orientation program.

. Coordinated employee recognition programs, employee events and other

employee focused activities.

. Acted as a liaison between employees and the payroll, facilities and

other corporate departments.

. Managed multiple vendor relationships with partners including

negotiating annual renewals rates.

. Assisted with implementation of the HRIS system.

. Responded to employee's benefit questions, assisted with resolution of

problems regarding access to or payment of benefits, assisted

employees with paperwork related to filing medical claims, and

processing enrollment forms and change requests

. Reviewed resumes, screened candidates, and managed the submission and

tracking of resumes; coordinated candidate interviews with hiring

managers

MICHAEL TAYLOR DESIGNS, SAN FRANCISCO, CA 2000 -

2001 Executive Assistant

. Provided key assistance to company President and CEO.

. Coordinated complex scheduling and travelling arrangements, including

on and off-site meeting and events.

. Created purchase requisitions for new clients, processed check

requests for vendors and maintained purchase order numbers for invoice

processing.

. Maintained contact information of clients, vendors and agencies and

acted as the main point of contact.

. Screened incoming calls and served as a host for executive visits from

clients and investors by preparing agendas and meeting minutes,

arranging refreshments and engaging participants.

. Prepared documents and presentations.

. Generated various business tracking reports, completed and managed

expense reports.

. Sorted and distributed all incoming correspondence.

SALOMON SMITH BARNEY, SAN FRANCISCO, CA 1998 - 2000

Operations Representative Supervisor

. Supervised a team of four Operations Representatives.

. Guided staff in their day-to-day work to assume delivery of high

quality customer service.

. Monitored and evaluated existing work practices and developed new

or improved efficiencies.

. Responsible for training, coaching and providing positive

motivation for reporting staff members.

. Processed new accounts, scanned confidential documents, and

imported them into an electronic filing system.

. Provided administrative assistance on confidential, time

sensitive, and/or client sensitive issues.

EDUCATION

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PHR Certification (Professional in Human Resources)

Society for Human Resources Management & Northern California Human

Resources Association

Course work completed, Introduction to Compensation, HR Management,

Benefits Management & Administration,

Mastering Leaves of Absences (2003-2005)

Laney College, Oakland, CA, Business Management, Course Work Completed

(1996-1997)

Contact this candidate