Customer Service Administrative Assistant

GLORIA ANDREWS

**** **** ***** ****

BOLINGBROOK, ILLINOIS 60490

630-***-**** ? *************@*********.***

EDUCATION AND LEADERSHIP

Master of Arts, Education

June 2008

DePaul University, Chicago

Bachelor of Arts,

Business November 2005

DePaul University, Chicago

Conference Presenter: New York

March 2008

Women Expanding: Literacy Education Action Resource

Network

Conference Presenter: Milwaukee, Wisconsin October

2006

American Association for Adult Continuing Education

Volunteer: Joliet Junior College Present

Tutor

Volunteer: Cara Program, Chicago

Present

Coaching, Mentoring

Certified Adult Educator

DePaul University

August 2007

SUMMARY

Articulate, conscientious, leader, skilled in problem resolution, committed

to excellence. Successful in complex situations with documented performance

achievements. Adept in building internal and external community

relationships. Collaborative, degreed, caring professional dedicated to win-

win outcomes.

PROFESSIONAL PROFILE

Recruitment: Source, recruit, hire and interview administrative candidates

for placement throughout the organization. Establish interviewing

schedules, and manage candidates throughout the process. Onboard new

employees, provide orientation and training on computer software. Maintain

compliant employment records.

Coaching: Collaborate with management on hire and professional development

decisions. Recommend appropriate placement based upon skills. Provide

feedback to management on employee morale and dynamics. As a volunteer,

teach job readiness skills to disadvantaged populations.

Management: Establish team protocol. Partnered with multiple organizational

levels from vice president to administrative. Negotiate vendor contracts,

pricing and select appropriate vendor. Manage workflow for three separate

departments.

PROFESSIONAL EXPERIENCE

CNA Insurance, Chicago Illinois

May 1993 to June 2009

Administrative Assistant, Floor Coordinator

. Successfully trained Administrative Assistants

. Team Lead on projects

. Successfully negotiated contracts for events

. Planned events

. Excellent customer service

. Successfully reviewed invoices for accuracy, resolved

outstanding billing questions

. Coached department heads on report formats and data detail

GE Railcar Services, Chicago, Illinois

Oct. 1987 to Feb. 1993

Executive Secretary

. Successfully negotiated contracts

. Event Planning

. Successfully, hired temporary employees

. Successfully managed timesheets & payroll

. Trained administrative staff

. Successfully allocated workload

. Utilized job descriptions in determining position needs

. Partnered with management to determine staff placement

. Successfully managed vendor relationships

GE Information Services, Chicago, Illinois

Administrator

Sept. 1986 to Sept.

1987

. Partnered with managers on temporary hiring needs

. Event Planning

. Successfully negotiated contracts

. Successfully trained temporary staff

. Successfully allocated workload

. Successfully processed all accounts payable invoices

Excellent references available upon request

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