Customer Service Human Resources
Resume:
Marysville Ohio
Trisha Smith
Summary of Experience
. Over 18 years of purchasing experience
. Proven track record of accomplishing multi-tasking under
extreme pressure while exceeding quality standards within
time constraints
. Extensive experience in small business operations
demonstrating my ability & capabilities to wear many hats to
accomplish required business actions
. Proven leadership capabilities & communication skills with
special emphasis on customer satisfaction & relations
. Ability to manage people, processes and projects
. Possess the ability to work alone, lead and work in a group;
always a team player
Experience
July 2009 - Present Dish Network, Customer Service
Representative
. Responsible in assisting customer with products, features,
install and setup, troubleshooting and diagnostics
. Provide technical support service in assisting customer to
get their issues resolved
. Assist customers with billing questions and payments
. Determine call types, trending and diagnostics
. Expert in handling upset customers with billing and technical
issues
March 2008 - December 2008 OTC Daihen, Customer Service
Representative
. Processed direct customer requests for solutions, information
or parts
. Read schematics & blueprints to determine part(s) to satisfy
the customer's need
. Expert in handling "problem" customers
. Ability to communicate, analyze, calm and make decisions in
high pressure environment
. Prepared Invoices for customer base
December 2007 - March 2008 CEO Superior Machine and Tool
. Functioned as Director of Purchasing & Marketing
. Developed Business & Marketing Plans; performed market
analysis
. Developed pricing and shipping methodologies
. Excel in blueprint & engineering drawings analysis, material
requirements, machine requirements & set-up
. Established quality control program & process
.
April 2001 - October 2007 Co-owner Smith Brothers
Machine & Tool
. Purchased all material required to accomplish manufacturing
demands
. Director of Human Resources; determined pay, benefits,
standards, hiring & firing
. Managed all projects; assigned tasks, maximized human &
machine resources to assure cost, schedule, performance &
quality targets
. Responsible for inventory control
. Was the company "face to the customer"
. Prioritized customer requirements & negotiated prices
March 1989 - April 2001 Procurement Official/Legal
Assistant Patent Legal Division at WPAFB
. Purchasing officer for all legal departments
. Determined if classified patents/inventions required
continued classification; involved analysis, fact finding &
research
. Received proposed patents/inventions, developed required
forms & assigned to appropriate lawyer
. Forwarded & tracked all patents/inventions to Federal Patent
& Trademark Office; assured all deadlines were accomplished
August 1987--- March 1989 Executive Secretary Eastern
Enterprises;
. Reorganized filing system
. Established customer database
. Performed typing
. Assisted in job scheduling
. Performed accounts payable & receivable
Education Northwestern High School; Springfield, Ohio 1987
Wright State University, Business, 1992
Awards Two Notable Achievement awards for cost savings - Patent
Office
Received 12 Superior Performance Awards - Patent Office
Professional Courses:
PowerPoint
Excel
Word
CSR
Dealing with "difficult people" seminar
Procurement
Web design
Secrecy review course
Patent trademark seminars
Management courses week long seminar on Management
Principles & Practices
Supervisor course - elements of a good supervisor
Dressing for Success
References Upon request
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