Sales Manager

Timothy J. Castille, M.B.A.

512-***-**** . ********@**********.***

PROFILE

More than 10 years of experience as a Senior Business Professional

specializing in Multi-Unit/Franchise/Retail Management and Operations,

Intellectual Rigor, Strategic/Business/Quantitative Analysis, Team

Development, Financial Control, Grand Openings and Client/Employee

Relations

. Exceptional ability in building high performance teams that

deliver results within the most challenging and intensive

environments

. Extensive business development experience in multi-location

franchise environments, including start-ups

. Sounding board and advisor to senior-level executives;

successful in planning and developing initiatives to drive

organizational growth and overall business success

. Skill in staying in front of rapidly evolving operational

requirements, quickly identifying needs, implementing effective

solutions and reengineering operations/processes that impact bottom-

line performance

EXPERIENCE

Super Target; Austin, Texas 2007-Present

Store Manager/Store Team Leader

. Interviewed, hired, managed and trained a staff of seven

Executive Team Leaders, 13 Team Leaders and 250 Sales Associates;

delegated responsibilities, evaluated performance and mediated conflicts

. Utilized critical business analysis to grow sales as well as

instill a selling culture that maximizes and surpasses sales goals

. Continually increased sales and employee morale, decreased

operational expenses and implemented newly developed processes that

improved bottom line performance

. With more than $40M in annual sales, recognized as 'Golden

Contribution Store' by achieving both sales and payroll goals in 2009

. Achieved #1 in District for team member turnover at 46.1%

versus goal of 72.6% and management turnover 5.2% versus 14.2%

. Decreased guest incidents from 14 in 2008 to four in 2009

. Developed store planning models, new employee training programs

that better utilized each employee's strengths, and restructured product

categories that better fit customers' demographics as well as revised

internal systems, processes and procedures

. Within the first few months, designed new and innovative ways

that accelerated high-end sales throughout the store

. Restructured merchandise by adding and deleting categories,

reviewing quarterly sales of each category and developing new processes

that geared categories to the specific client, which increased sales and

decreased operating expenses of sales

. Implemented new processes that improved customer service and

increased productivity

. Encouraged staff to report buyer behaviors in order to pinpoint

trends during particular seasons

. Evaluated sales floor and analyzed reports, developing

strategies that drove results while maintaining presentation integrity

. Ensured visual and merchandising rollouts were completed within

set time periods and standards without affecting service and selling

. Appointed as District Recruiting Captain representing Target at

college campus recruiting events and job fairs

. Mentored a summer intern in 2009 that is on track in moving up

to an Executive Team Leader, and promoted two internal Executive Team

Leaders to Executive Managers

Steak 'n Shake Company; Texas . Florida 2001-2007

District Manager

Management and Operations . Financial Management

. Opened the first Steak n Shake in Austin, Texas in 2007 five

weeks ahead of schedule, bringing in an additional $300K to the company

that wasn't planned for the year and at $100K under opening budget

. Turned around two restaurants with declining sales that were

scheduled to be closed; achieved company's Top 20 sales list within a 6-

month period by devising innovative local store marketing based on the

needs and demographics surrounding each unit

. Ranked #1 District Manager in 2006 with sales at 6.5% over plan

and 10.9% over prior year, with an operating contribution of 13.4% over

plan and 16.1% over prior year

Timothy J. Castille, M.B.A.

Page 2

. Over-achieved sales flow to the operating contribution line year-to-

date at 57.5% versus plan and 58.5% versus prior year, with the company

goal at just 35%

. Raised overall performance ranking of first district ever to go

from 57th in 2002 to 1st in 2004 out of 69 districts

. Managed nine restaurants in Florida, Georgia, Alabama and Texas

that averaged 36 Managers and 400 team members

. Earned the first-ever Master District Manager award, and

several District Manager of the Quarter and District Manager of the Year

awards

. Selected to lead several corporate workshops designed to share

best practices in achieving results with District Managers companywide

Human Resources . Corporate Training

. Averaged 7.5% on management turnover versus company average of

35%, and 128% on crew turnover with company average at 150%

. Interviewed, hired and trained District Managers, HR Managers,

General Managers, Restaurants Managers and internal management

candidates; delegated responsibilities, evaluated performance and

mediated conflicts

. Built a new team for the first Austin unit by recruiting

companywide and developing this group into an outstanding performance

team

. Performed HR functions in district from 2002-2006 due to the

isolation of district logistically from the main body of the division

. Managed a total training program, separate from the division,

due to the travel distance required for classes

Business Development . Marketing . Expansion . Public Relations

. Devised and tested a marketing plan that successful turned

around two restaurants, with corporate office reviewing the plan to use

as a standard guide for restaurants in declining markets

. Formulated strategic marketing plans for each unit, which have

also been adopted by other districts within the company

. Achieved district average of 75% for perfect scores on guest

satisfaction surveys versus company average of 55% by creating,

developing and piloting a new guest complaint and comment hotline process

that speeds up guest responses and recovers any unsatisfied guests

. Worked with Real Estate and Construction departments in site

selection and estimating the new unit proforma in Austin, Texas

EDUCATION: M.B.A., Florida State University; Tallahassee, Florida, 2001

B.S. in Business Administration, Strayer College; Washington D.C.,

Summa Cum Laude, 1995

MILITARY: US Marine Corps, Desert Storm, Special Intelligence Operations;

USA/Overseas

TRAINING: US Marine Corps- Staff NCO Advanced Leadership Development;

Staff NCO Leadership Development; NCO

Leadership Dev.

Contact this candidate