Manager Quality Control

**** ******** ***, **** ***** Ca *****

*******.******@*****.*** Cell: 818-***-****

Brenda Astorga

O bjective : A Branch Manager position where my education and skills can

be fully utilized to the benefit of the company.

Qualifications: E xtensive understanding of ethics in conducting global business

i nternationally; knowledge in import and export documentation

i ncluding regulations such as bills of lading, letters of credit,

i ncoterms or shipping terms, certificates of origin, export

l icenses, U.S harmonized tariff classification schedule, U.S Dept

of Commerce, and NAFTA.

Experience: 2009 – Present G&M Freight Services Burbank, Ca

D ispatcher

• Contact shippers to find interstate loads for t ruckers and

coordinate logistics for delivery.

• Prepare invoices, rate confirmations, and proofs of

delivery for accounts receivable.

• Negotiate rates according to weight and distance.

Skills and Accomplishments

Increased the number of shippers and t ruckers in company

portfolio through tactful internet research resulting in profit

i ncreases. Persistent compliance of the US Department of

T ransportation’s safety regulations.

2006 – 2010 ACT L i t igation Services Valencia, Ca

Sr. Data P rocessor

• Managed and organized databases of detailed information

for multiple clients on a daily basis.

• Processed data through different test programs and

6477 Atlantic Ave, Long Beach Ca 90805

*******.******@*****.*** Cell: 818-***-****

analyzed end results for quality control purposes before

delivering to client.

• Solved problems and worked closely with co-workers to

complete tasks and achieve daily goals.

Skills and Accomplishments

A ble to work with minimal supervision and complete projects

assigned before deadlines. Selected to supervise external group

of employees to help reduced more than one million pages of

overload work. Delivered the clearest data to clients with the

least minimum of errors.

2001 – 2006 ACT L i tigation Services Valencia, Ca

Manager’s Assistant

• Prepared and organized work for employees in the quality

control department.

• Trained and introduced new employees to their job

responsibili ties and eased expectations.

• Worked diligently to prioritize cases and meet delivery

deadlines.

Skills and Accomplishments

Promoted from data entry clerk to assistant manager, after the

f i rst year of joining the company. In t roduced successful t raining

techniques to accelerate the learning process for new employees

and cut t raining t ime.

2001 – 2003 Washington Mutual Bank Panorama

C ity, Ca

Bank Teller

• Handled customers’ t ransactions such as deposits,

w ithdrawals, and money orders.

• Promoted the sale of credit cards, high interest earnings

CD accounts, and free checking accounts.

6477 Atlantic Ave, Long Beach Ca 90805

*******.******@*****.*** Cell: 818-***-****

• Informed customers who carry high financial profiles

about the different investment services offered by the

bank.

Skills and accomplishments

Awarded for increasing the number of applicants for bank

c redit cards. Increased sales of CD accounts per customers.

Education: 2003 – 2007 California State University Northridge

Northridge, Ca

• B.S. In ternational Business Administration

• Minor: Economics

Skills: Microsoft office proficient, strong work ethic, quick learner,

logical thinker, organized, multi-tasking, detailed oriented,

f lexible schedule, Spanish bilingual.

Contact this candidate