Customer Service Medical Billing

MICHELLE PINZON REBOLLIDO

**** ******* ***** *** ****, CA 95131 408-***-**** ********.*********@*****.***

OBJECTIVE

Seeking a position in Customer Service where my extensive experience will be further developed and utilized

EDUCATION

Bryman College 2005 San Jose, CA

Diploma Medical Insurance Billing and Coding 3.0

CERTIFICATIONS

Bryman College HIPPA Certification 2005

AWARDS

Director’s Honor Roll Bryman College 2005

Perfect Attendance Bryman College 2005

EMPLOYMENT HISTORY

Medical Billing Specialist

Septemeber 2009 – present

Sabio Medical Billing & Lien Services

• Process claims

• Answer phones

• Follow up on unpaid or denying claims for their status

Customer Service Representative

October 2008 – October 2009

Chevron Stations Inc, Milpitas, CA

• Provide excellent customer service

• Maintain cleanliness of the store inside and outside

• Balance register when closing shift

Call Center Representative

May 2006 – October 2008

California’s Great America, Santa Clara, CA

• Process ticket orders for groups of 15 or more

• Provide accurate information to guests regarding ticket prices, park hours, and special events

• Forward picnic information to appropriate Sales Representative

Customer Care Specialist

November 2007 – September 2008

Ariat International, Union City, CA

• Provide accurate information about company products to retailers and consumers

• Issue Return Authorizations to retailers for defective/new products

• Enter orders for retailers and employees

Receptionist

March 2007 – May 2007

Evergreen Valley Dental, San Jose, CA

• Insurance verification

• Greet patients upon arrival

• Collect co pay and deductible before patient can be seen

Receptionist

June 2007 – July 2007

Emmanuel Convalescent Hospital, Los Gatos, CA

• Perform administrative tasks for department heads

• Order nurse and office supplies

• Maintain cleanliness of the lobby at all times

Administrative Assistant

April 2006 – May 2006

Pulmonary Solutions, Santa Clara, CA

• Insurance verification

• Data entry/filing

• Request patient sleep studies from assigned Dr.

Guest Services Representative

September 2005 – April 2006

Extended Stay Deluxe, San Jose, CA

• Check guests in and out of hotel

• Count cash at the start and at the end of the shift

• Activate room keys prior to guest arrival

Medical Billing Extern

August 2005 – September 2005

Endoscopy Management Services Organization, Palo Alto, CA

• Mail out claim forms

• Prepare 10 day collection letters

• Pull EOBs

SKILLS

ICD 9 and CPT coding, HCFA 1500 and UB92, Medical Terminology, Insurance Terminology, Insurance

verification, pulling EOBs, organizing patient charts, 65 WPM, Microsoft Excel, Microsoft Word, Microsoft

Outlook, data entry, filing, and 5 years experience in Customer Service

REFERENCES

(Available upon request)

Contact this candidate