Project Manager Customer Service
Resume:
DENISE BOOTH
Flowery Branch, GA 30542
Home: 770-***-**** *************@*********.***
PROFESSIONAL PROFILE
Highly driven, self motivated individual, quick learner with more than sixteen years experience in the
healthcare software industry managing, coordinating and implementing systems for small to large size
practices. Excels at multitasking, teamwork and engaging appropriate resources to solve problems.
Analytical and very results oriented.
QUALIFICATIONS AND SKILLS
• Development and implementation of process improvement strategies
• Strong organization and attention to detail
• Excellent communication, interpersonal, and time management skills
• Problem solving and issues resolution
• Learn new software with ease
• Ability to work independently
• Excellent customer service
• Lean Six Sigma participation
• Quickbooks, Clarity, Concur, Misys PM & Misys EMR, Retasure
• Microsoft Office – Word, Excel, PowerPoint, Outlook
• Windows Operating Systems
EXPERIENCE
DIGITAL HEALTHCARE, Wake Forest, NC 2009 – Present
Implementation Consultant
• Install table, laptop and digital camera for Retasure
• Present powerpoint overview of Retasure product and software
• Train users how to photograph the retina, review images on laptop, transmit images
MISYS HEALTHCARE SYSTEMS, Raleigh, NC 1992 – 2008
Project Manager
• Managed multiple Tiger & EMR projects from initiation, including hardware installation, training, EDI,
interfaces, conversions, technical support, software support, to project close.
• Determined project requirements and established a partnership with the client for a successful
implementation.
• Assessed project issues and worked with appropriate internal staff to develop resolutions and meet client
satisfaction goals.
• Created and provided documentation for clients throughout the various stages of implementation.
• Acted as a single point of contact from contract origination thru transition to support.
DENISE BOOTH PAGE TWO
MISYS HEALTHCARE SYSTEMS (continued)
Project Coordinator
• Part of a team that met between one to five million in revenue each month.
• Coordinated hardware installation and training for all new and upgrade clients.
• Primary client contact post sale through transition to Support.
• Liaison between client and internal staff for issues resolution.
• Provided initial project plan to client and periodic documentation as needed.
• Helped create and design the role of Project Coordinator.
Installation Coordinator
• Worked with new and upgrade clients to meet their hardware and training needs.
• Coordinated with internal teams to meet client installation goals.
• Followed up with clients to ensure hardware and software needs were met.
• Developed workflow and processes with the management team to define the installation coordinator role.
Implementation Specialist
• Implemented and trained practice management software (patient registration, appointments, billing,
collections, insurance, AR management) to physician practices.
• Primary contact for client throughout implementation process.
• Produced documentation for clients as well as internal management.
• Instructed training classes on various software topics to clients.
NOBLE CUSTOM GLASS & MIRROR, INC., Buford, GA 2006 – 2008
Secretary/Administrative Assistant
• Customer invoicing, accounts payable, vendor invoices, payroll,
Answer phones, filing, miscellaneous clerical and human resources tasks
INDIAN RIVER UROLOGY, Vero Beach, FL 1986 – 1992
Insurance/Billing Manager
• Performed insurance filing, follow up, disputes, billing, collections, AR management.
• Appointments, charge & receipt entry, answer phones.
ACCOMPLISHMENTS
• 1999 Team Player award
• 2002 Service award
• 2003 Highest net contract value installed $694k
• 2003 Most EMR confirmations confirmed in half year
• 2004 Team mentor award
EDUCATION
Certificate, Auto and Property Insurance, Elmira College, Elmira, NY
SRU High School, East Smithfield, PA
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