Customer Service Software

Gregory L. Wright

*** ******* ** ( Rochester, NY, 14610 ( 585-***-****

*******@*********.**.***

OBJECTIVE:

Currently seeking a position as a Computer Technician where I

can utilize my current skills and experience to promote company

growth and end user satisfaction

SUMMARY OF QUALIFICATIONS

( Over four years experience as a Computer, Radio Broadcast Support

Technician.

( Working knowledge of Microsoft operating systems and productivity

software

( Saved the company money by introducing new printing technologies and

systems

( Strong attention to detail and dedicated work ethic

( Excellent planning skills for migration of computer system

. Excellent Customer Service skills and communication

Education

Associates Degree in Applied Science,

Computer Technology

Monroe Community College, Rochester, New

York

GPA: 3.695

Courses studied

Building and Maintaining a Personal Computer Visual Basic

6.0 Programming

Website Design

Digital Computer Organization Logic

Internet Information Technology

Technical Writing

Network Systems, Cisco Routers

Mathematics to Calculus I

Assembly Language, C+

Operating Systems & Peripherals

Introduction to UNIX Operating System

Principles of Electrical Circuits

Organizations & Awards

Nominated for 2002 Terry O'Banion Student Technology Award,

Microsoft Corporation.

Affiliate member, IEEE Computer Society.

Computer Skills

Install, troubleshoot and maintain the following

software:

Operating systems:

Microsoft Windows, 2000

Professional, Windows XP, Windows 7,

Apple OS, Microsoft Server 2003,

Microsoft Active Directory, Novell Netware Client,

and Linux Mandrake.

Productivity software:

Microsoft Office Suite, Outlook e-

mail, Arbitron Marketing Suite.

Nexgen Broadcast, Adobe Audition,

Internet Explorer, Fire Fox, FileZila

(FTP Software) Programming

software: Visual 2005, C+, html

RELEVANT ACCOMPLISHMENTS

12/2005-Present Clear Channel Communications, Rochester, New York

Computer, Radio Broadcast Support Technician

. Install configure and maintained 120 workstations 4 file

servers and 18 application servers in a commercial

environment.

. Install network interface cards, modems, sound cards and

other specialty hardware components for interface with

broadcast, business and marketing activities.

. Install network cameras for streaming over an internet

website using Axis software and hardware.

. Install and troubleshoot printers and specialty scanners

used in barcode scanning and

check imaging.

Gregory L. Wright

103 Hampden Rd ( Rochester, NY. 14610 ( 585-***-****

*******@*********.**.***

Computer, Radio Broadcast Support Technician (Continued)

. Install software updates, hardware driver updates, to

monitor performance and conflicts.

. Configure batch scripts for automation of file downloads and

backup routines.

. Configure small servers for seven radio stations, which

included internet audio streaming, internet video streaming

and digital audio.

. Configure virtual private networks and virtual network

connections, for remote interface

with computer and broadcast equipment.

. Configure Cisco switches for VLAN operation in a local area

network.

. Resolve network and personal computer problems, such as

software conflicts, hardware conflicts, miss-configurations

and user errors.

. Configure a 30-mile wireless radio network for HD 2

broadcast radio with a Mosley 900 LAN.

. Perform warranty repairs on HP and Dell workstations,

laptops and printers.

. Participate in discussions on the purchase of computer

equipment servers, printer and software for business,

broadcast, and marketing.

. Train network users on basic computer operations, VPN

connections and security.

. Maintain Symantec Virus Software on workstations, resulting

in less than 1% virus

infections on all computer equipment.

. Maintain five HD 2 radio stations, including configuration

of servers.

. Maintain Microsoft Active Directory for computers, users and

security objects.

. Maintain and create backup routines for file serves, with

Backup Executive Software.

. Maintain SQL database connections and diagnose response

problems.

. Maintain software licenses and remove illegal software from

workstations.

. Interact with vendors on problem resolution and

configuration issues

03/2002-06/2002 Write Woman Computer Products, Rochester, New York

(Intern)

. Repair workstations and help with technical issues.

. Participate in discussions on the purchase of computer

equipment

03/2003-Present Blessed Sacrament Church, Rochester, New York

(Volunteer)

. Volunteer work checking and updating of computers for sale

to the public

. Assist customers in technical issues about their computer

purchase.

Contact this candidate