Sales Customer Service

Nathan Briggs

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**** **** ****** #12-310-***-****

San Francisco, CA 94115 ********@*****.***

Experienced human relations and communications executive with outstanding success in

organization skills and recruitment, customer relevancy at leading organizations in hotel and

placement products and services. Multi-national background offering worldly cultural

experience. Selected for ten year U.S. Green Card Immigration Lottery and as a result

current U.S. Resident.

Results oriented, self-starter experienced as a recruiter and developer of talent, facilitator of

cross-functional teams. Reliable, professional and target driven professional who draws upon

a high standard of customer service. Resourceful problem solver, skilled in identifying and

meeting needs. Marketing experience with strong communication skills, consulting, budget

management and strategic planning. Highly effective in communication and customer

relations. Able to work independently or as a team member in a mature environment. Quick

learner who welcomes new challenges. Excellent presentation, computer, negotiation, sales

and persuasion skills.

Work Experience

Hilton Worldwide, UK United Kingdom Oct 2008 – Dec 2009

Senior Recruiter, Human Resources, Shared Services and Resourcing Metro Division

• Managed entire recruitment cycle for 16 hotels across London and surrounding areas

from entry level to senior management positions

• Hired, trained, supervised, and motivated a team of 5 recruiting professionals

• Successfully recruited and placed 70+ individuals for the opening of The Hilton

Reading Hotel, United Kingdom

• Traveled across United Kingdom ; organized and managed Assessment Centers for

prospective candidates

• Assessed and screened resumes; Implemented related pre-employment tests

• Conducted initial telephone interviews followed by face to face interviews of suitable

candidates

• Created succession plans for each hotel

• Coordinated interviews with Vice President of department and candidates

• Served as liaison between Vice President of each department to gain an understanding

of their staffing needs

• Organized career fairs and acted as overall representative for all London based Hilton

Hotels

• Provided interview advice and feedback to candidates

• Managed 3rd party companies such as recruitment agencies

• Provided advice and guidance to employees and the hotels on work visas

• Continued to gain an understanding of the Human Resources industry as well as the

Hilton Hotel Corporation.

Continued on following page

Nathan Briggs

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London Staff Bureau United Kingdom May 2004 – Aug 2008

Branch & Sales Manager, Recruitment Agency

• Supervised a team of four recruiting professionals generating business for temporary

employment and permanent staff services

• Developed job recruiting standards and formatted a manual for staff

• Managed client accounts and maintained excellent relationships with clients

• Increased profits through business to business selling via cold and warm calling

• Conducted regular training sessions with staff on interviewing, sales and techniques

• Developed the business through creation of innovative sales and promotional ideas,

and motivated team to follow these ideas through

• Worked closely with the Company Director of London Staff Bureau to set targets for

Sales, Standards and Service in line with the companies strategic plan, and to ensure

these targets were fulfilled through the hands-on management of team

• Motivated and supported team on employment relations issues to minimize the risks

to the business in terms of appeals, grievances and employment tribunals.

• Acted on a day to day basis as liaison with clients on their staffing requirements

• Placed temporary and permanent staff in multiple top level companies

• Conducted performance reviews for all staff members on team

• Interviewed, tested and presented presentations to clients and potential clients

• Administered the advertising budget for internet and newspaper based advertising

Education

University of Western Sydney Sydney, Australia 2000 – 2003

B.A. in Business

• Major in Human Resource Management and Industrial Relations

Interests

Basketball, Soccer, Football, Rugby, Cricket, Baseball, Travel, Music

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*References available upon request

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