Manager Customer Service
Resume:
Jack J. Broleman
Smithville, MO *4089
*******@*****.***
Objective: I am looking for a position that will enable me to grow my
skills and offer my services to be a first class leader and contributor to
a solid company in the Kansas City market.
Experience:
Schenker, Inc. Kansas City 1988 to Mar 2010
(BAX Global/Burlington Air Express) Worldwide Transportation & Logistics
General Manager Kansas City 2005 to 2010
Responsibilities: Sales & Customer Service, Export & Import
Operations, Warehouse, Safety, Security, Quality, Profit & Loss, Customer
Service, Truck loading, SAP Accounting, and Logistics.
- Secured the largest Customer within the MCI Sales market at $1.3
Million.
- Lead the Western region with the highest collection percentage, Q4
2009.
- Exceeded Sales budget by 18%, 2008 ($9 Million)
- Turned the lowest operational performing station, to top tier
status.
- Led the team to tie for top station performance in the country-ISO
Quality.
- Reduced staff turnover from 76% to 8% after the first year.
Service Manager St. Louis 1999 to 2005
Operations Manager: Supervise two shifts -Operations and Customer
Service, Inventory Control Aircraft and Truck Loading.
Shift Supervisor St. Louis 1996 to 1999
Account Executive St. Louis 1995
Shift Supervisor St. Louis 1988 to 1994
Cargo Wings, Inc. (WTC Air Freight) St. Louis 1982 to 1988
Airfreight Forwarder
Terminal Manager
Manager of Domestic Operations
Night Operations Supervisor
Night Driver
Education:
University of Missouri - St. Louis
Bachelor of Science - Business Administration
Marketing Emphasis (Degree in 3 years)
Lutheran High School South - Diploma
Certifications:
ISO Quality Auditor Advanced Selling Techniques
Field Effective Supervision Advanced Interviewing Skills
Effective Management Dangerous Goods Specialist
Dock Operations Certified Trainer Planeside/Load Planner Trainer
US Dept of Commerce-Export Controls Training
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