Project Manager Customer Service

EDUCATION

UNIVERSITY OF CALIFORNIA AT BERKELEY

Bachelor of Arts: Environmental Sciences - May 2009

EXPERIENCE

Assistant Project Manager, Toll Brothers Inc., Dublin, CA

April 2004 - January 2009

. Assisting in the management of multi-family residential projects

ranging from $10 to $30 million

. Managing, motivating, and leading project staff

. Contract negotiations

. Writing and implementing scopes of subcontractor agreement

. Financial reporting and analysis (prepared quarterly forecasting

report)

. Preparing and maintaining budget to ensure project profitability

. Preparing and maintaining homeowner walk schedules

. Setting up and monitoring construction schedule with the Construction

Manager

. Controlling rate and quality of production

. Maintaining and overseeing all construction correspondence, i.e.

change orders, RFI's, submittals, and shop drawings

. Scheduling/ordering materials for project

. Managing subcontractors

. Permitting/municipality relations

. Managing sales and marketing

. Broker and customer relations

. Coordinating construction with sales

. Working with buyers to handle customization and technical questions

. Overseeing customer service after close of escrow

. Surveying competitors in local area

. Site safety and storm water reporting

. Recruiting, hiring, and terminating personnel

. Representing Toll Brothers at Homeowner's Association meetings

Project Engineer/Assistant Project Manager, Daniel Silverie III,

General Contractors, Inc., Concord, CA

February 2002 - February 2004

. Assisting in the management of multi-family residential project with a

volume of $30 million

. Managing, motivating, and leading project staff

. Contract negotiations

. Writing and implementing scopes of subcontractor agreement

. Preparing work in progress, buy-out, and cash flow reports

. Preparing and maintaining budget to ensure project profitability

. Verifying and assembling monthly owner billings

. Controlling rate and quality of production

. Maintaining and overseeing all construction correspondence, i.e.

change orders, RFI's, submittals, and shop drawings

. Managing subcontractors

. Permitting/municipality relations

. Site safety and storm water reporting

Project Engineer/Junior Project Manager, Turner Construction Company,

San Francisco, CA

January 2000 - January 2002

. Assisting in the management of multiple fast paced tenant improvement

projects ranging from $15K to $6.5 million

. Processing and negotiating all change orders

. Having complete knowledge of the contract documents

. Maintaining and overseeing all construction correspondence, i.e.

change orders, RFI's, submittals, and shop drawings

. Preparing and maintaining monthly budget reports

. Publishing minutes of all owner-architect-contractor (OAC) meetings

. Obtaining building permits

. Coordinating the work of all trades on paper before construction begins

Senior Engineering Aide, UC Berkeley Electrical Engineering and

Computer Science Dept., Berkeley CA

January 1998 - January 2000

. Responsible for implementation and proper functionality of new card

reader system

. Assembling circuit boards

. Coordinating installation of card readers

Laboratory Assistant I, UC Berkeley Microfabrication Laboratory,

Berkeley CA

June 1996 - January 1998

. Assisting graduate students with use of laboratory equipment

. Assisting in installation of new laboratory equipment

. Maintaining cleanliness in laboratory

SKILLS & ACHIEVEMENTS

Fluent in Spanish ( Various Microsoft Applications ( Prolog &

Expedition (Construction Management Software) ( Certificate of

Completion for Rough Terrain Forklift Safety Course ( Achievement

Award for Perfect Score on Toll Brothers 2008 Construction Survey

REFERENCES

( Available Upon Request

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