Customer Service Sales

LISA WARNER

*****Ashwick Place

Alpharetta, GA **005

home: 770-***-**** cell: 404-***-****

****.******@*******.***

PROFILE

I am a proficient and talented Retail Director with over 15 years of experience that has resulted in consistent,

successful results. I have always been a top performer with a proven track record of constantly exceeding sales goals

and customer expectations which resulted in qualified growth & results. Furthermore, I am the consummate team

player with polished communication skills: verbal, written, interpersonal, presentations, and rapport building.

• Sales Management

• Staff Training & Development

• Team Building, Coaching & Leadership

• Business Planning

• Retail Merchandising Strategies

• P&L, Budgeting, Cost Control

PROFESSIONAL EXPERIENCE

WET SEAL, INC. Atlanta, GA

District Director (2002-2009)

Responsible for teaching, developing, motivating, and inspiring management and teams of 12 stores to achieve sales

goals, operations compliance and personnel functions to ensure customer service satisfaction, maximum productivity

and profitability.

• Increased sales by 25%.

• Increased profitability by 45%.

• Selected by senior management for Regional District Director Trainer position.

• Developed and implemented company wide customer service selling program.

• Top sales leader, won many sales based company contests.

WET SEAL, INC. Chicago, IL

Store Manager (2001-2002)

Responsible for generating sales, employee development, visual merchandising, loss prevention, and operations of

store.

• Selected District trainer, worked along side District Director to motivate and train management within district.

• Increased sales and productivity along with reducing store shrink.

• Achieved weekly/ monthly goals through suggestive selling and extensive product knowledge.

• Responsible for the grand opening of the store.

WET SEAL, INC. Chicago, IL

District Director (1999-2000)

Responsible for teaching, developing, motivating, and inspiring management and teams of 12 stores to achieve sales

goals, operations compliance and personnel functions to ensure customer service satisfaction, maximum productivity

and profitability.

• Increased sales and productivity in all 12 locations.

• Tops sales leader.

• Reduced shrink overall by 1.5%.

• Reduced turnover in management teams.

WET SEAL, INC. Chicago, IL

Store Manager (1996-1999)

Responsible for generating sales, employee development, visual merchandising, loss prevention, and operations of

store.

• Increased sales 20% in the 3rd highest volume location in company.

• Reduced store shrink by 2%.

• Selected District Director in Training and District Trainer for all new management.

• Responsible for elevating visual merchandising standards through training all management in the district.

CONTEMPO CASUALS Coral Springs, FL

Store Manager (1995-1996)

Responsible for generating sales, employee development, visual merchandising, loss prevention, and operations of

store.

• Increased sales and productivity.

• Achieved weekly/ monthly goals through suggestive selling and extensive product knowledge.

• Trained new hires in all procedures, product knowledge and sales techniques.

LIMITED TOO Plantation, FL

Assistant Manager (1994-1995)

Responsible for generating sales, employee development, visual merchandising, loss prevention, and operations of

store.

• Achieved weekly/ monthly goals through suggestive selling and extensive product knowledge.

• Trained new hires in all procedures, product knowledge and sales techniques.

PROFESSIONAL DEVELOPMENT

Dancing with Tigers Janet Lapp, PH.D 2003

Collaborative Way An Invitation to Leadership 2001

Fish! Philosophy Customer Service 2000

Broward Community College; Davie, FL Business Management 1995

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