Customer Service Manager

GAIL G. SCHRODT

**** **** ******* ****** ( Hixson, TN 37343 423-***-**** (

*********@***.***

Professional HR specialist with distinguished experience in HR,

recruitment, training/development, employee relations, and developing top

talent to drive corporate growth

generalist ? benefits ? training ? RECRUITMENT

SUMMARY OF QUALIFICATIONS

. EXPERT IN BENEFITS/COMPENSATION FUNCTIONS, WORKERS COMPENSATION,

ORGANIZATIONAL DEVELOPMENT, OSHA COMPLIANCE AND WORKING WITHIN MID-SIZED

TO LARGE ENVIRONMENTS.

. Track record of HR excellence in multiple environments. Skilled in

compensation programs, ROI improvement, due diligence and strategic

employment practices that optimize resources.

. Key contributor to bottom line with a reputation for results, with

leadership in talent management, program/project management, and

strategic HR management.

. An "outside the box" analyst focused on developing the potential of each

employee to create a culture of performance. Exceptionally well organized

and resourceful, able to flourish in a pressure-filled environment; build

business; cultivate relationships, and support HR, or administration

processes.

. Proven business acumen with strengths in reporting, cost control, and

employee relations building. Excels in various HR generalist functions

including employee relations building, compensation, recruitment, and

administration.

. Technical Skills: MS Office Suite (Word, Excel, Access, PowerPoint);

Corel WordPerfect, Lotus, ADP Perspective, ABRA 2000, IPPS, HRIS -

PeopleSoft.

Professional Experience

HUMAN RESOURCES SPECIALIST FEB 2003-MAR 2004

transportation security administration (TSA) Evansville, IN

Protects the nation's airline passengers and transportation systems.

. Championed all aspects of HR processes, including payroll disbursement,

recruitment, orientation, screening/selection, background checking,

strategic HR planning, employee relations, training, and process re-

engineering. Processed payroll for staff in 4 airports across 3 States.

. Directed and led random drug testing at 3 airport sites for hub and two

Spokes. Collaborated with Model Workplace Team and National Conflict

Coach Administrator.

. Formulated strategy and plans on disciplinary/conduct, employee

relations, and hiring practices, serving as Advisor to Federal Security

Director(FSD).

. Served as approved instructor (TAI) on EEOC/Civil Rights. Recipient of

Certified TSA Fact Finder status by the TSA Office of Civil Rights.

Certified in the 'Next Generation Hiring' and orientation process for

screeners.

. Seamlessly orchestrated supervisor training outlining workers

compensation, disciplinary, and Title VII issues. Administered worker's

compensation claims. Held role as Administration's Representative for

unemployment issues.

HR MANAGER Jun 2000-May 2002

GLOBAL SPORTS INTERACTIVE Louisville, KY

Newly established distribution facility for all participating partners.

. Oversaw all aspects of recruitment, selection, interviewing, orientation,

policy planning/development, and compensation management. Successfully

interviewed and recruited 213 hourly and managerial associates.

. Secured $59K in grants for associate training and development programs.

Authored and developed an associate handbook. Served as company

representative during unemployment hearings ensuring optimal outcomes and

maintaining stable rates.

. Spearheaded a 'pay for performance' program implemented facility-wide

that triggered saving of $250K+ within the 1st year.

HR MANAGER Sept 1998-Jun 2000

F&W Publications inc. Cincinnati, OH

Publisher/ warehouse of books and magazines.

. Managed training/development, screening/selection, recruitment, employee

relations, and program development. Seamlessly recruited 76 editors,

graphic designers, accountants, customer service representatives and

direct marketing staff. Authored and developed proposal for all job

postings.

. Visited Ohio State, Northwestern, Miami University, Kent State,

Mississippi, and University of Missouri (Columbia) and others to screen

and recruit ideal candidates.

Additional EXPERIENCE

. MANAGER OF HUMAN RESOURCE SERVICES, PROFESSIONAL STAFF MANAGEMENT,

INC., CINCINNATI, OH

. Human Resource Supervisor, Levi Strauss & Co., Florence, KY

. Human Resource Specialist, Talbert House, Inc., Cincinnati, OH

Education And Training

MASTER IN EDUCATION - HR DEVELOPMENT

xavier University Cincinnati, OH

bachelor of arts- Organizational communication

Emphasis: HR management

miami university Oxford, OH

3.2 GPA ? Deans list 4 semesters ? Homecoming Semi -finalist

training & certifications

. PHR - Professional in HR Certification, 2009

PROFESSIONAL AFFILIATIONS

. SHRM - SOCIETY OF HUMAN RESOURCES MANAGEMENT; CHATTANOOGA CHAPTER OF SHRM

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