Customer Service Equipment

Joseph R. Goldsberry

**** *********** **** ( Cincinnati, OH 45248

513-***-**** ( ***.**********@*****.***

Career Target

Position that will provide opportunities to help a company exceed its

revenue, growth, and customer service objectives.

Qualifications

College degrees in Management and Finance, enhanced by diversified

practical experience, and an incredible work ethic. Driven, ambitious, and

entrepreneurial; always looking for ways to improve processes, reduce

costs, and improve quality. Well organized; efficient in coordinating

multiple simultaneous projects and meeting deadlines. Reputation as a

hardworking, reliable team player. Personable and persuasive; a natural

leader with proven ability to teach and motivate others. Excellent

computer skills.

Education

The University of Findlay, Findlay, OH

Bachelor of Science in Management. Minor: Small Business

Entrepreneurship. 2005

Associate of Applied Science in Finance.

o Dean's List. GPA: 3.526. Earned UF Academic Scholarships, 2001-05.

Poetry Scholarship, 2001-02.

o Self-financed education through employment. Worked an average of 25

hours per week while attending school full-time and up to 70 hours/week

during summers. Often worked two jobs simultaneously.

Relevant Marketing Statistics Accounting I, II

Courses: Entrepreneurship Economics Corporate Finance

Business Communications Investment Analysis Interpersonal

Communication

Experience

Lithko contracting, Inc., Indianapolis, IN - Equipment Coordinator

2006 - 2009

Job duties and responsibilities for Indiana,

Kansas and Minnesota. Started as general labor and quickly earned

promotion to front office as equipment coordinator. Supplies an average of

50 jobs with rental equipment 24/7.

Responsibilities and accountability includes:

- Managing 500+ pieces of rental equipment on a daily basis

- Purchasing small tools and safety supplies at best quality and price

- Complete documentation to track company owned equipment and supplies,

rental equipment and all tool repairs

- Approve all equipment related invoices to insure credit on improperly

billed invoices

- Track and allocate employee's cost for associated jobs

- Schedule an average of 90 employees, 7 days a week for the Indiana

office

Significant cost savings due to process improvements and efficiencies;

o $100,000+ saved by credits received from venders due to improper billing

o $300,000+ saved by contract negotiation of rental prices

o $250,000+ saved by improved response time for equipment repair to

appropriate vender location

Consumer 500, Cincinnati, OH - Retail Merchandiser 2005 - 2006

Serve as liaison between retailer and manufacturers; service 3 local Home

Depot stores in the millwork department. Quickly developed in-depth

product knowledge of home improvement products such as: windows, doors,

screens, paneling and molding. Improve inventory levels by analyzing usage

and ensuring each area is adequately stocked.

o Generate additional business through point-of-sale customer education -

created displays, signage and product labeling to improve merchandise

appearance and make items easier for customer to access. Drive sales by

implementing advertising and promotions; train Home Depot associates on 3

new products each day.

Findlay YMCA, Findlay, OH - Fitness Instructor (YMCA-certified) 2003 -

2005

Instructed clients in the proper use of equipment. Analyzed clients' needs

and developed programs to help them reach individual fitness goals.

Conducted individual and group training classes.

TR Gear Landscape, Cincinnati, OH - Foreman 1998 - 2004

Provided leadership for teams of 3-6 landscaping professionals on projects

such as custom patios, ponds and fountain installations. Started as

general laborer; rapidly earned promotion to Foreman. Interpreted

blueprints, made modifications when necessary. Operated equipment such as

Bobcats, backhoes, dump trucks, trenchers, and tractors. Maintained

inventory of tools and equipment.

o Improved truck loading and daily work procedures to minimize downtime;

reduced overtime by at least 50%.

Contact this candidate