Quality Assurance Customer Service

Patricia K. Magers

*** ******* ****** ** ( Palm Bay, Florida 32907 321-***-**** (

**********@***.**.***

PROFESSIONAL SUMMARY

Diversely experienced, multi-talented, self-motivated professional with

exceptional knowledge, experience, and sound decision-making abilities

in these areas:

* Office Management

* Bookkeeping, Accounts Receivable/Payable

* Sales (Retail/Wholesale) Inventory Management

* Customer Service and Interpersonal Relations

* Payroll Administration and Related Taxes

* Management, Supervision, and Training

* Process Quality Assurance

SKILLS AND ABILITIES

* Proficient computer skills in Microsoft Office (Word, Excel, Outlook),

QuickBooks Pro (Accounting/Payroll)

* Managed Inventory Control/Material Distribution and Sales

(Retail/Wholesale)

* Processed International Container Shipments

* Processed the Account Receivables/Account Payables, Payroll

* Managed Retail Daily Sales

* Reconciled monthly bank accounts and credit card statements

* Prepared monthly/quarterly Payroll Tax liabilities

* Review/Approved new home Construction Contracts and Change Orders.

* Responsible for collection of payments from Mortgage Company and

Customers

* Experienced in Supervising and Managing in Quality Assurance

Manufacturing

* Responsible for daily Inspection/Audits of Receiving through Shipping

* Maintained process to measure Product/Process quality levels, identified

Trends and Root Cause Corrective actions for ISO 9000 audits

* Supervised the Material Review Board (MRB) Controlled/Approved

Engineering Change Orders (ECO) Documentation, Schematics, Bills of

Materials (BOM) for Complex Computer Systems

WORK EXPERIENCE

Office Manager (Island Tiki ( Melbourne, Florida (11/2007 to 10/2009

Office Assistant (Part time Employment) ( BRM Insurance (Melbourne,

Florida ( 09/2007 to 11/2007

Office Manager ( SPD Management Services Inc. ( Palm Bay, Florida (

10/2005 to 03/2007

Office Manager ( Michael Lornitis Custom Homes, Inc. ( Palm Bay,

Florida ( 07/2003 to 10/2005

Self-Employed ( Private Cleaning Service ( Palm Bay, Florida (

06/1998 to 07/2003

Quality Assurance Supervisor ( Sun Microsystems ( Melbourne, Florida

( 1997 to 1998

Process QA Supervisor ( Encore Computer Corporation ( Melbourne,

Florida ( 1981 to 1997

PROFESSIONAL DEVELOPMENT

Significant Achievements:

o Philip Crosby Beacon Award

o Outstanding Contribution Award

o Chairperson of Quality Improvement Process (QIP)

o Earned 5 QIP Awards for participation in cost-savings of over $1

million dollars

Certificates:

o Sales Training Seminars for New Home Construction

o Philip Crosby's Quality Education System

o Dale Carnegie Management Training

o MIL-STD 2000 SMT Inspection

Attended ( Broward Community College, Fort Lauderdale, Florida

Diploma ( Lanphier High School, Springfield, Illinois

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