Customer Service Engineer

SUMMARY

> Exceptional analytical, mathematical, and computational skills.

> Strong problem solving and critical thinking skills.

> Computer programming languages:

Proficient in: Java, MATLAB

Familiar with: JavaScript, VBA, R

> Software knowledge:

Microsoft

Word/PowerPoint/Excel/Access/Publisher/FrontPage/Outlook

Microsoft Windows OS, Mac OS

> Excellent verbal and written communication skills.

> 3 years of experience in customer service.

> Work well independently and in teams.

> Fast learner, self motivated, and very detail oriented.

> Foreign Language: Vietnamese.

> Certified Engineer In Training (EIT).

EDUCATION

University of Washington, Seattle

(2004- 2009)

Bachelor of Science in Applied and Computational Math Science (ACMS)

Minor in Applied Mathematics / Minor in Physics.

> Focused on the use of mathematical ideas and analysis of problems in

the social and management sciences. Learned and practiced concepts and

techniques of automatic computation, optimal decision-making,

probabilistic modeling, and statistical inference.

Projects:

Modeling/Analyzing:

> Worked as a team to model a card game using the primary tool of MATLAB

computing language. Monte Carlos simulation method to simulate and

calculate the best strategy to win the game, and compute the

probability of getting specific hands.

> Analyzed the standard Susceptible-Infected-Removed (SIR)

epidemiological model to compute and estimate the number of people

infected with a contagious illness in a closed population over time.

> Life Cycle Analysis and Sustainability of Wind Turbines. Worked in a

team to analyze the life cycle of wind turbines and finding ideas on

improvements to lower the waste emission and energy use while

maximizing the energy gained.

Computer programming:

> Worked with Java Programming Language on efficient sorting and

searching algorithms, abstract data types, implementing linked

structures, and thorough testing and debugging.

> Used the programming tool of MATLAB to compute various mathematical

models and used the gathered data to create graphs, charts, and table

for easier analysis.

WORK EXPERIENCE

Store Manager, Baskin Robbins, Shoreline, WA

(Aug 04 - Sep 07)

> Manage store operations without supervision.

> Direct, supervise, and train group of 10 employees.

> Provide customer service and resolve customer complaints on a daily

basis.

REFERENCES AVAILABE UPON REQUEST

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