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Customer Service Process

Location:
Woods Cross, UT, 84087
Posted:
April 08, 2010

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Resume:

Joan B. Corry

Home phone: 801-***-**** Cell phone: 801-***-**** _e-mail: *********@*****.***

Summary

Seasoned professional with extensive experience in human resources, payroll and benefits

___________________________administration as well as accounting.____________________________

*Administration of employee benefit plans *Conduct open enrollment

*Prompt response to VOE’s & employee inquiries *Process in, newly hired staff

*Calculate and process garnishments, tax levies, etc. *Process out, separated staff

*Workers compensation reporting and claims *Process State and Federal Tax withholding

*Maintain employee/insurance files *Payroll processing at multiple levels

*Process payroll accruals, labor expense reports *Maintain data accuracy and confidentiality___

Professional Experience

11/08-05/09 Jones, Waldo, Holbrook and McDonough, Salt Lake City, Utah

Human Resource Administrator:

• Administration of all employee benefits plans, including health, dental, life, STD, LTD, ADD and

125 plans.

• Conduct open enrollment.

• Provide communication and counseling to employees to insure their understanding of benefits

programs.

• Conduct new employee orientations, making sure new employee understands company culture

and expectations of day to day operations.

• Process workers compensation claims and reporting.

• Maintain employee personnel and benefits files in compliance with HIPPA regulations.

• Verify I-9 documentation and maintain files.

• Maintain compliance with federal and state regulation.

• Policy and procedural updates, changes, implementation

• Recruiting non-legal staff, schedule interviews, assist with selection, process in newly hired staff,

process out separated staff

• Bill review and approval for insurance carriers. Resolve any discrepancies with carriers and

payroll.

• Respond to requests for employment verification

• Deal with staff complaints and issues

• Monitor FMLA leave and Cobra notification and enrollment

• Administer and monitor FMLA

• Conduct pay period audits of payroll for accuracy and reasonableness.

10/02-11/08 VanCott, Bagley, Cornwall and McCarthy, Salt Lake City, Utah

Human Resource / Payroll and Benefits Administrator:

• Administration of all employee benefits, including 125 plan and conducting open enrollment

• Workers compensation reporting

• Maintain employee personnel and benefits files in compliance with HIPPA regulations

• Policy and procedural updates, changes, implementation

• Recruiting non-legal staff, process in newly hired staff, process out separated staff

• Daily staffing, hospitality requirements, deal with staff complaints and issues

• Coordinate facility management needs, office assignments, housekeeping, parking, etc.

• Conduct annual performance review evaluations, salary surveys

• Bill review and approval for insurance carriers, office products vendors, courier service, etc.

• Direct supervision of receptionist, hospitality staff, file clerks, copy center and mail room staff

• Process paperwork for all payroll updates and changes, policy and procedural updates, changes,

implementation

• Provide input/feed back for budgeting purposes

• Process employment verifications and references

• Compile and submit information for semi-monthly payroll processing to third party processor

• Process state and federal withholdings and unemployment taxes

• Process payroll accruals, labor expense report, general ledger interface, account reconciliation’s

and journal entries as needed

• Calculate employee garnishments, wage levies, etc.

• Prepare bank reconciliations, bank deposits and daily cash reports

• Serve as back up for accounting manager during periods of absence

10/00 – 10/02 Intel, Riverton, Utah

Associate Accountant/Payroll Transfer Coordinator

• Ensuring non-interruption of accurate payment for transferring employees

• Coordinate payment to employees engaged in transferring from company to company, state to

state, international to domestic, non-exempt to exempt

• Provide customer service related to all phases of employee transfer and relocation

• Drive to resolution any and all issues elevated and related to employee transfer

3/89 – 10/00 Intermountain Health Care, Ogden and Salt Lake City, Utah

Accounting Specialist/Payroll Coordinator

• Coordinating payroll and all related activities of 6 payroll clerks throughout the Salt Lake Valley

• Process biweekly information for payment to approximately 4700 employees, inclusive of 14

facilities,

• Process state and federal withholdings and unemployment taxes covering a 3 state area

• Process payroll accruals, labor expense report, general ledger interface, account reconciliation’s

and journal entries as needed

• Audit hospital departments payroll input to ensure compliance with state, federal and IHC policy

• Calculate employee garnishments, wage levies, etc.

• Compile statistical reports for the department of labor

Skills, Education and Strengths

*Working knowledge of Micro Soft Office, Word, Excel, Outlook, Elite operating system, AS 400

System, Oracle, Sage, ABRA, EZ track, Pay Choice, Time Vantage and various others. Good

understanding of FLSA, DOL regulations Cobra. Possess excellent keyboarding, ten key and

interpersonal skills.

*Traditional high school education

Weber State College – one and one half year’s attendance

Utah State University (SLCC Redwood Campus) fall 2005 – Human Resource Certification Course

Currently a member of SHRM and ALA, former member of the American Payroll Association

*Strong organizational skills, ability to maintain confidentiality, able to evaluate and resolve problem

situations while demonstrating tact and diplomacy, responsible decision maker, achieving goals from

inception to completion, effective team player as well a strong independent performer.

References furnished upon request



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